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Customer reviews: Sendcloud

Develop by Shopify

Reviews (322)

Overall rating
4.6

What Merchants Think

The general sentiment regarding "Sendcloud" is mixed. Merchants appreciate its integration with platforms like Shopify and the efficiency it brings to shipping processes. However, there are significant concerns about customer support and occasional technical issues. While some users praise the app's ease of use and time-saving features, others express frustration over unresolved issues and rate increases.

Key Strengths

  • Seamless integration with platforms like Shopify.
  • Time-saving functionalities for managing shipments.
  • Competitive shipping rates.
  • Responsive and helpful customer service.
  • User-friendly dashboard and layout.

Common Concerns

  • Inadequate customer support and delayed responses.
  • Technical issues with platform updates and integration problems.
  • Unexpected subscription fee increases.
  • Difficulties with contract activations and regional shipping challenges.
  • Problems with outdated or unreliable service information, such as non-existent pickup points.

Final Thoughts

Overall, "Sendcloud" is a powerful tool for streamlining shipping processes and integrating with e-commerce platforms. However, its effectiveness is marred by customer service challenges and technical glitches, which have disappointed several users. Despite these issues, many merchants continue to find the app valuable due to its core functionalities and ease of use.

fesselspiel

Oct 25, 2025  on Shopify

Nach erfolgter installation bekam ich eine Email von einem Mitarbeiter, ich solle doch auf Update klicken um eine Version2 zu installieren. Gemacht getan. Button weg. Nächste Email: hat nicht funktioniert, bitte neu installieren. Gemacht. Ergebnis: nur noch Fehlermeldungen, keine Möglichkeit mehr zum Einloggen. Ok, den Chat button benutzen wollen: Eine KI "geht ran" die nur Müll ausspuckt. Ticket aufgemacht... ...naja, man kann sich ja denken wie lange das dauert. Fazit: die haben ihre Systeme nicht im griff, nicht vertrauenswürdig.

La industria Handmade

Oct 22, 2025  on Shopify

Game changer. Enviamos a través de Correos (España) y hacer una etiqueta en la web de Correos era una tarea tediosa y entretenida, así que desde que implementamos Sendcloud la eficiencia mejoró muchísimo. Es muy fácil de integrar y el servicio tecnico muy bueno. Merece la pena y se lo recomiendo a otros vendedores.

PostMyBeer

Oct 17, 2025  on Shopify

Sendcloud is de hoeksteen van mijn Shopify-webshops: dankzij hen kan ik met een simpele toggle nieuwe vervoerders aanbieden aan mijn klanten, en bij elke bestelling verlies ik geen tijd door manueel labels aan te maken: alle data vloeit mooi over van Shopify naar Sendcloud. Nu al bijna 3 jaar klant bij Sendcloud en dit blijft ook nog wel even zo!

THE DOG IDEA Dogwear

Oct 17, 2025  on Shopify

1 Stern – Leider die unzuverlässigste App, die wir je im Einsatz hatten. Wir sind seit mehreren Jahren Sendcloud-Kunde, aber die technische Stabilität ist eine Katastrophe. Kaum eine Woche vergeht ohne neue Störungen. Aktuell lassen sich Etiketten plötzlich nicht mehr im richtigen Format drucken – seit über drei Monaten werden wir nur vertröstet! Als E-Commerce-Unternehmen arbeiten wir mit vielen Apps, aber Sendcloud ist mit Abstand die unzuverlässigste. Der Kundenservice ist unterirdisch: langsam, unhilfreich und ohne echte Lösungsansätze. Dabei sind einige Funktionen wirklich gut gedacht – etwa der kombinierte Druck von Versand- und Retourenlabels verschiedener Versanddienstleister. Nur leider funktioniert das selten reibungslos. Wir haben unsere Prozesse leider schon stark an Sendcloud angepasst, was einen Wechsel erschwert. Vielleicht weiß man das dort – und nimmt es deshalb in Kauf. Wer neu startet, sollte sich unbedingt nach Alternativen umsehen.

Pescanoce

Oct 15, 2025  on Shopify

Ottimo servizio per la gestione delle spedizioni. Piattaforma chiara ed intuitiva, si integra perfettamente con Shopify e l'assistenza fornisce sempre risposte veloci. Consigliato!

The bichette

Oct 14, 2025  on Shopify

We’ve been using Sendcloud for several months now and we’re really happy with it! The platform is easy to use, intuitive, and saves a huge amount of time when managing shipments. Everything is centralized — label creation, tracking, customer returns… The support team is also very responsive and professional, always ready to help whenever needed. It’s a real plus for our Shopify store: the integration is smooth and reliable. In short, an essential tool to simplify logistics!

Vanilla Journal Shop

Oct 13, 2025  on Shopify

Utilizzo Sendcloud da un po’ di tempo e non potrei essere più soddisfatto! Sono precisi, affidabili e sempre disponibili per qualsiasi esigenza. Il loro supporto clienti è rapido e cortese, pronto a risolvere ogni dubbio. Inoltre, adoro il servizio di compilazione della dichiarazione doganale: è chiaro, semplice e mi fa risparmiare un sacco di tempo. In poche parole, un servizio impeccabile — li adoro!

Les jardins d'Aissa

Oct 13, 2025  on Shopify

very practical, saves you from wasting a lot of time editing and printing the various shipping slips for your orders and packages.

IM Fantasiejuwelen

Oct 10, 2025  on Shopify

Dé app die alles voor jou regelt! Verzenden was nog nooit zo gemakkelijk en de connectie met Shopify loopt super goed. Een echte lifesaver!

FLIPSIDE MERCH

Oct 09, 2025  on Shopify

Nous utilisons Sendcloud depuis plus de 3 ans et nous en sommes très satisfait. Beaucoup de mise à jours viennent ajouter de nouvelles fonctionnalités, et le service client est rapide. Idéal pour la gestion de petites et moyennes boutiques, il fait aussi ses preuves sur les gros volume, et l'interface est très claire!

The Gathershop

Oct 08, 2025  on Shopify

Platform and integration are reliable, the customer service is prompt. The colab with the insurance with Xcover is great, simple and efficient when a package goes missing. Of course the sending rates are expensive but all postage is these days!

Paraplus

Oct 08, 2025  on Shopify

Nous utilisons Sendcloud pour notre boutique Paraplus et nous en sommes très satisfaits. La plateforme est fiable, simple à utiliser et parfaitement intégrée à Shopify. Le service client est réactif et professionnel, et les options d’expédition proposées nous font gagner beaucoup de temps au quotidien. Un excellent outil que nous recommandons sans hésiter à tous les e-commerçants ! — Paraplus

SuitPilates

Oct 08, 2025  on Shopify

Integrar Sendcloud en nuestra tienda nos ha hecho mucho más fácil gestionar los envíos. Ahora es una herramienta imprescindible para nosotros.

Mastersprouts

Oct 08, 2025  on Shopify

Very comfortable integration with Shopify, workflow works very nicely with plenty of options. Would recommend.

Luvvy

Oct 07, 2025  on Shopify

I operate a small business with self-fulfillment and Sendcloud is a great solution for me. It was easy to connect to Shopify and set it up with all my requirements and needs. I can navigate all my orders logistic and get reliable and detail information for all my shipments. The preparation of labels and dropping off of the deliveries is very easy and works quickly. I also like the broad selection of carriers which can fit well with my clients needs

Yankee Candle & WoodWick

Oct 07, 2025  on Shopify

We've been using Sendcloud for two years now, very satisfied with the Shopify App and with their service in general.

Trouble & Spice

Oct 06, 2025  on Shopify

Easy connection, never experienced downtime, and good communication and follow up when their are shipping errors, I like being able to directly compare shipping prices.

budtenders

Oct 05, 2025  on Shopify

Nicely integrated, easy to use shipping an returns solution. We're using Sendcloud wiht both own carrier contracts as well as Sendcloud rates for specific carriers, which are also very competitive. The seamless integration with Shopify along with the automations save us a lot of time and resources. Lots of customization options as well - a really recommendable tool!

Cocoloko

Oct 05, 2025  on Shopify

Llevamos más de 4 años usando la aplicación y funciona de maravilla. Tengo mis transportistas integrados y es genial poderlo gestionar todo desde un único lugar. Gracias!

Too Long

Oct 03, 2025  on Shopify

Great integration with the Shopify store and great customer service. They seem to be constantly adding new features too, which, at least compared to competitors, are well-priced and much welcome.

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