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Customer reviews: Sendcloud

Develop by Shopify

Reviews (306)

Overall rating
4.6

What Merchants Think

The general sentiment regarding "Sendcloud" is mixed. Merchants appreciate its integration with platforms like Shopify and the efficiency it brings to shipping processes. However, there are significant concerns about customer support and occasional technical issues. While some users praise the app's ease of use and time-saving features, others express frustration over unresolved issues and rate increases.

Key Strengths

  • Seamless integration with platforms like Shopify.
  • Time-saving functionalities for managing shipments.
  • Competitive shipping rates.
  • Responsive and helpful customer service.
  • User-friendly dashboard and layout.

Common Concerns

  • Inadequate customer support and delayed responses.
  • Technical issues with platform updates and integration problems.
  • Unexpected subscription fee increases.
  • Difficulties with contract activations and regional shipping challenges.
  • Problems with outdated or unreliable service information, such as non-existent pickup points.

Final Thoughts

Overall, "Sendcloud" is a powerful tool for streamlining shipping processes and integrating with e-commerce platforms. However, its effectiveness is marred by customer service challenges and technical glitches, which have disappointed several users. Despite these issues, many merchants continue to find the app valuable due to its core functionalities and ease of use.

The Gathershop

Oct 08, 2025  on Shopify

Platform and integration are reliable, the customer service is prompt. The colab with the insurance with Xcover is great, simple and efficient when a package goes missing. Of course the sending rates are expensive but all postage is these days!

budtenders

Oct 05, 2025  on Shopify

Nicely integrated, easy to use shipping an returns solution. We're using Sendcloud wiht both own carrier contracts as well as Sendcloud rates for specific carriers, which are also very competitive. The seamless integration with Shopify along with the automations save us a lot of time and resources. Lots of customization options as well - a really recommendable tool!

Too Long

Oct 03, 2025  on Shopify

Great integration with the Shopify store and great customer service. They seem to be constantly adding new features too, which, at least compared to competitors, are well-priced and much welcome.

kamshoes

Oct 03, 2025  on Shopify

Sendcloud réagit immédiatement en cas de réclamation, très pro, jamais déçu, personnel super aimable. Je recommande

MONJAMON Y MAS

Oct 01, 2025  on Shopify

Impensable trabajar sin ellos, el modo pack and go es como desarrollar una app de gestion de pedidos pero ya viene incluida!

FAMANIMAL

Sep 30, 2025  on Shopify

Works really smoothly with Shopify, it totally simplifies fullfulling and shipping for our store. I cannot imagine running the store without it.

DodoNAC

Sep 29, 2025  on Shopify

Ravie ! Sendcloud est super pour gérer l'expédition des colis de mon site de vente en ligne ! Je recommande !

Papenbreer

Sep 17, 2025  on Shopify

Wir nutzen Sendcloud nun seit mehreren Jahren, die Integration ist einfach und zuverlässig, Support ist immer gut zu erreichen!

Puramente23

Sep 17, 2025  on Shopify

ES SUPER COMODO GESTIONAR LOS ENVIOS CON SENDCLOUD, Y EL EQUIPO DE ATENCION AL CLIENTE ESTA SIEMPRE PREPARADO PARA RESOLVER LAS DUDAS QUE VAN SURGIENDO.

Mas Accessoires

Sep 16, 2025  on Shopify

SendsCloud me fait vraiment gagner un temps précieux. L’intégration a été simple et rapide, avec un accompagnement au départ qui m’a bien aidée. Une fois la solution en place, tout fonctionne parfaitement. En cas de souci avec un transporteur, je reçois immédiatement des alertes, ce qui permet de réagir vite. Les rares fois où j’ai eu besoin du support, j’ai toujours eu affaire à des personnes disponibles et sympathiques. C’est un outil efficace et fiable, idéal pour automatiser au maximum la gestion des expéditions.

tinsulin

Sep 16, 2025  on Shopify

I've been using Sendcloud for 3 years now and I'm very satisfied. The platform is reliable with little to no technical issues, and whenever I have questions, the support team responds quickly and helpfully. It's very easy to ship to different countries, and I really appreciate being able to compare prices between carriers in one place. A great solution that makes shipping simple and efficient!

Plant@Home

Sep 15, 2025  on Shopify

Sendcloud is awesome! Love the great support and the Shopify integration does what it needs to do. Keep up the great work!

La Bottega delle Idee

Sep 12, 2025  on Shopify

È un app che funziona benissimo e confermo che non abbiamo mai avuto problemi di "collegamento". La gestione delle spedizioni é facile e l'assistenza risponde velocemente (anche se a volte sono i vettori che ritardano nelle risposte). Valuto 4 stelle perché abbiamo avuto un problema legato alla fatturazione che in Sendcloud non hanno risolto. Vediamo come va ora che le fatture verranno emesse direttamente in Italia.

L'Angolo Delle Incisioni

Sep 10, 2025  on Shopify

sempre disponibili, funzionalità sempre ottime. di raro qualche problemuccio ma cista voto diesci!!!

IM Beauty

Sep 10, 2025  on Shopify

Integración perfecta con CTT, funciona todo fluidamente y creo que es muy util para mejorar la velocidad de preparación de pedidos

Nisaboutique

Sep 09, 2025  on Shopify

Het is een zeer fijn programma om mee te werken. Je hoeft geen professional te zijn om alles in te stellen. lekker simpel en snel.

Motta Fashion Place

Sep 09, 2025  on Shopify

Molto intuitiva da utilizzare e anche le integrazioni sono facili da installare sia lato spedizionieri sia lato back dell'ecommerce, ha tutte le funzioni che servono.

HuBorns

Sep 09, 2025  on Shopify

La integración funciona a la perfección, así mi almacén recibe los pedidos de Shopify en SendCloud y puede prepararlos de forma optima.

Carven

Sep 08, 2025  on Shopify

Indispensable pour gérer nos commandes Shopify rapidement et simplement ! l'interface est très ergonomique et facile d'utilisation, et service client réactif pour nous aider en cas de problème :)

Het Klaverblad

Sep 07, 2025  on Shopify

Perfect integration with the Dutch PostNL and DPD, and the complete set of features for label arrangement and printing are essential in our business environment. The addon never failed and is very intuitive to use, which is particularly important since many of our employees are not very comfortable with complex IT interfaces where any mistake could cost money.

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