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Customer reviews: Sendcloud | Shipping Platform

Develop by Shopify

Reviews (390)

Overall rating
4.6

What Merchants Think

The general sentiment regarding "Sendcloud" is mixed. Merchants appreciate its integration with platforms like Shopify and the efficiency it brings to shipping processes. However, there are significant concerns about customer support and occasional technical issues. While some users praise the app's ease of use and time-saving features, others express frustration over unresolved issues and rate increases.

Key Strengths

  • Seamless integration with platforms like Shopify.
  • Time-saving functionalities for managing shipments.
  • Competitive shipping rates.
  • Responsive and helpful customer service.
  • User-friendly dashboard and layout.

Common Concerns

  • Inadequate customer support and delayed responses.
  • Technical issues with platform updates and integration problems.
  • Unexpected subscription fee increases.
  • Difficulties with contract activations and regional shipping challenges.
  • Problems with outdated or unreliable service information, such as non-existent pickup points.

Final Thoughts

Overall, "Sendcloud" is a powerful tool for streamlining shipping processes and integrating with e-commerce platforms. However, its effectiveness is marred by customer service challenges and technical glitches, which have disappointed several users. Despite these issues, many merchants continue to find the app valuable due to its core functionalities and ease of use.

MADISON.cards

Dec 09, 2025  on Shopify

Do NOT touch this company. Tickets raised are left unresolved. Fraudulent labels printed A CEO that doesn't reply. Inept technicians. And, this is the best one, should you complain about their woeful customer service, they end your contract. Avoid at ALL costs before they damage your business and brand.

Chipiron Surf

Dec 09, 2025  on Shopify

Très bonne appli. Pas forcément simple à configurer au début mais le service commercial est très réactif pour la moindre question.

Bysimon Group S.r.l.

Dec 04, 2025  on Shopify

una delle app migliori che potessimo trovare, sono ormai anni che utilizziamo questa app per spedizioni nazionali e internazionali, mai nessun problema o altro con loro sincronizza i dati con shopify in pochi secondi. La consiglio vivamente a tutti!

Hersée - boutique écoresponsable Paris 9ème

Dec 03, 2025  on Shopify

Très satisfait de Sendcloud. Seul point négatif mais à cause de Shopify qui bloque la chose : le choix du point relais après le paiement pour les utilisateurs non PLUS !

Kosmetics & Koffee

Dec 02, 2025  on Shopify

Application super pratique! Il y’a de nombreux transporteurs selon les pays. L’application est très facile à configurer.

NG Terrariums

Dec 01, 2025  on Shopify

Sono passato da packlink pro a sendcloud e mi trovo molto bene con l'integrazione, ad oggi nessun problema riscontrato

Aptyca

Dec 01, 2025  on Shopify

Connessione semplice e stabile, non ho mai avuto interruzioni. Inoltre, gestiscono bene la comunicazione e danno un ottimo supporto quando capita qualche errore di spedizione. Apprezzo anche il fatto di poter confrontare i costi di spedizione in modo diretto.

ZOTRA

Dec 01, 2025  on Shopify

So far all worked well and the support is very responsive to help out in any matter. Would reccomend Sendclouds services.

Cardoreum

Nov 30, 2025  on Shopify

Comodità nella gestione delle spedizioni, configurazione semplice, assistenza cliente quasi sempre presente e disponibile. La consiglio per semplificare le spedizioni

BELAMER

Nov 30, 2025  on Shopify

Hace un tiempo que lo tenemos integrado con Shopify y nos funciona muy bien. Nos ha ayudado a agilizar el proceso de envíos.

Giulio Celandroni Orchidee

Nov 30, 2025  on Shopify

Ottimo servizio per la gestione delle spedizioni. Piattaforma chiara ed intuitiva, si integra perfettamente con Shopify e l'assistenza fornisce sempre risposte. Consigliato!

Amrita Cacao

Nov 28, 2025  on Shopify

Llevo un tiempo usando Sendcloud para gestionar los envíos de mi tienda online y la diferencia ha sido enorme. Antes la gestión era completamente manual y perdía mucho tiempo en la oficina de Correos, ahora está todo automatizado y sincronizado con Shopify. Crear etiquetas es muy rápido y los costes de transporte se han reducido considerablemente gracias a sus tarifas prenegociadas. Además, los clientes reciben los detalles de seguimiento por email, por lo que también se reduce el tiempo destinado a consultas sobre este motivo. La configuración inicial fue bastante sencilla y cuando he tenido alguna duda, el equipo de soporte me ha atendido de manera rápida y efectiva.

3Digital

Nov 28, 2025  on Shopify

Ottima integrazione, peccato però che se evado un ordine parzialmente sendcloud appena vede che il pacco è stato spedito evade l'ordine in shopify in automatico (nonostante usi la funzione dividi ordine nel pannello di controllo).

Hello Foods – Vos boissons softs importées et délices gourmands, livrés vite !

Nov 27, 2025  on Shopify

Sendcloud a complètement simplifié ma gestion des expéditions. L’interface est claire, les étiquettes se génèrent en quelques secondes et l’intégration avec Shopify fonctionne parfaitement. Les notifications clients sont super pro et me font gagner un temps énorme. Le support est réactif et vraiment utile. Bref, un outil indispensable pour une boutique en ligne !

Gaudir

Nov 26, 2025  on Shopify

Sendcloud ha sido la solucion que estabamos buscando desde que empezamos a operar. Tiene una manera muy facil e intuitiva de importar y preparar paquetes. Gracias a ellos, hemos conseguido automatizar nuestro almacen!

Chenin Chenin

Nov 25, 2025  on Shopify

Arguably the best shipping app for Shopify. We've tried several competitors over the years and eventually have now settled with Sendcloud. Their platform offers a great overview and fast calculations of shipping rates across so many carriers. Integration with Shopify is near instant, which helps with fulfilling orders quickly.

Timbro Art

Nov 25, 2025  on Shopify

E' un applicazione che funziona benissimo. Ottimo servizio per la gestione delle spedizioni. Piattaforma molto chiara e si integra perfettamente con Shopify

Kettingenenarmbanden.com

Nov 25, 2025  on Shopify

Ik gebruik de Sendcloud app nu sinds een half jaar in mijn Shopify shop en ben er zeer tevreden over. App is gemakkelijk te installeren en werkt perfect. Eigenlijk heb ik ook nog nooit de support hiervoor nodig gehad, dus dat zegt genoeg. Enige puntje van kritiek is dat de layout in de backend zo vaak verandert waardoor bepaalde onderdelen dan ineens weer op een andere plek zitten. Dat is iedere keer weer wennen, en hoewel dat snel gaat denk ik toch soms: "was dat nou écht nodig?" Al met al toch zeker een aanrader en een dikke voldoende!

JessyAtSea | Wax Seal Shop

Nov 25, 2025  on Shopify

We gebruiken sinds dag 1 Sendcloud en ik zou nooit meer anders willen. Het is eenvoudig om zendingen aan te maken, en klanten kunnen eenvoudig tussen meerdere vervoerders kiezen. Daarnaast helpt Sendcloud altijd als er toch iets mis gaat met een pakketje. Absolute aanrader dus!

Levid Cosmetics

Nov 25, 2025  on Shopify

La integración de sendcloud con Shopify funciona perfectamente. Fácil, intuitiva y sin problemas, 100% recomendable

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