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Customer reviews: Sendcloud

Develop by SendCloud

Reviews (277)

Overall rating
4.5

What Merchants Think

The general sentiment regarding "Sendcloud" is mixed. Merchants appreciate its integration with platforms like Shopify and the efficiency it brings to shipping processes. However, there are significant concerns about customer support and occasional technical issues. While some users praise the app's ease of use and time-saving features, others express frustration over unresolved issues and rate increases.

Key Strengths

  • Seamless integration with platforms like Shopify.
  • Time-saving functionalities for managing shipments.
  • Competitive shipping rates.
  • Responsive and helpful customer service.
  • User-friendly dashboard and layout.

Common Concerns

  • Inadequate customer support and delayed responses.
  • Technical issues with platform updates and integration problems.
  • Unexpected subscription fee increases.
  • Difficulties with contract activations and regional shipping challenges.
  • Problems with outdated or unreliable service information, such as non-existent pickup points.

Final Thoughts

Overall, "Sendcloud" is a powerful tool for streamlining shipping processes and integrating with e-commerce platforms. However, its effectiveness is marred by customer service challenges and technical glitches, which have disappointed several users. Despite these issues, many merchants continue to find the app valuable due to its core functionalities and ease of use.

L'Angolo Delle Incisioni

Sep 10, 2025  on Shopify

sempre disponibili, funzionalità sempre ottime. di raro qualche problemuccio ma cista voto diesci!!!

IM Beauty

Sep 10, 2025  on Shopify

Integración perfecta con CTT, funciona todo fluidamente y creo que es muy util para mejorar la velocidad de preparación de pedidos

Nisaboutique

Sep 09, 2025  on Shopify

Het is een zeer fijn programma om mee te werken. Je hoeft geen professional te zijn om alles in te stellen. lekker simpel en snel.

Motta Fashion Place

Sep 09, 2025  on Shopify

Molto intuitiva da utilizzare e anche le integrazioni sono facili da installare sia lato spedizionieri sia lato back dell'ecommerce, ha tutte le funzioni che servono.

HuBorns

Sep 09, 2025  on Shopify

La integración funciona a la perfección, así mi almacén recibe los pedidos de Shopify en SendCloud y puede prepararlos de forma optima.

Carven

Sep 08, 2025  on Shopify

Indispensable pour gérer nos commandes Shopify rapidement et simplement ! l'interface est très ergonomique et facile d'utilisation, et service client réactif pour nous aider en cas de problème :)

Het Klaverblad

Sep 07, 2025  on Shopify

Perfect integration with the Dutch PostNL and DPD, and the complete set of features for label arrangement and printing are essential in our business environment. The addon never failed and is very intuitive to use, which is particularly important since many of our employees are not very comfortable with complex IT interfaces where any mistake could cost money.

SEELENLook

Sep 06, 2025  on Shopify

Wir nutzen Sendcloud seit mehreren Monaten für unseren Shopify-Shop und sind rundum zufrieden. Die Integration verlief reibungslos, der Versandprozess ist deutlich effizienter geworden. Der Telefon-Support ist schnell und hilfsbereit – klare Empfehlung!

UP & DESK

Sep 05, 2025  on Shopify

Logiciel utilisé depuis 5 ans, mises à jour fréquentes pour suivre les besoins Shopify, je recommande.

Decca Cycling

Sep 05, 2025  on Shopify

Very handy tool, been using it for years. Never had any issues, international shipping is very easy, even outside the EU

Mony Studio

Sep 04, 2025  on Shopify

tres bonne application d'envoie de colis et de creation de borderaux complete et intuitive franchement je recommande sav reactif !

TruClothing

Sep 04, 2025  on Shopify

This shipping and return solution is one of the best we’ve ever had. The clean and intuitive platform makes it easy to manage all integrations in one place, and you can even add your own contract. I highly recommend it to anyone.

Urban Menswear

Sep 04, 2025  on Shopify

We have been using sendcloud for many years and never had an issue ! Everything works exactly as advertised and when needed the support team could not be more helpful.

LACAMBRA

Sep 03, 2025  on Shopify

At first I thought I didn't want to have another app outside Shopify to do things, but I tried Sendcloud and it is really easy and works great.

vhg store

Sep 03, 2025  on Shopify

Mega Unterstützung im Versand-Alltag! Wir nutzen Sendcloud jetzt schon eine ganze Weile in unserem Shopify-Store – und ganz ehrlich: Wir könnten nicht mehr ohne! Die Einrichtung war super easy, und seitdem läuft der ganze Versandprozess viel entspannter und vor allem automatisiert. Was wir besonders feiern: Etiketten drucken mit einem Klick – spart Zeit und Nerven Mehrere Versanddienstleister easy angebunden – wir wählen einfach den besten für jede Bestellung Automatische Tracking-Mails – unsere Kund:innen sind happy und wir bekommen weniger Rückfragen Retourenportal – mega praktisch und super für den Kundenservice Sendcloud nimmt uns im Alltag richtig viel Arbeit ab und hilft uns, professioneller aufzutreten, ohne dass wir dafür extra Personal brauchen. Für alle, die im E-Commerce unterwegs sind: klare Empfehlung von uns!

ProtectionEcran

Sep 03, 2025  on Shopify

Sendcloud est une solution vraiment pratique et efficace pour gérer mes expéditions. L’interface est simple à utiliser, les intégrations avec les boutiques en ligne sont rapides et les tarifs d’expédition sont compétitifs. Le gain de temps est énorme au quotidien. Je recommande sans hésiter !

Preloved Baby's Boutique

Sep 03, 2025  on Shopify

Mi trovo molto bene con sendcloud, prezzi competitivi, assistenza gentile quando necessaria e semplicità di utilizzo

La Libroteca

Sep 02, 2025  on Shopify

Per ora devo dire che è l'app migliore che abbia trovato per quanto riguarda le spedizioni. L'unica che riesce ad integrare tutti i metodi ed è facile, veloce ed intuitiva. La sto utilizzando oramai da un anno e per ora non ho intenzione di cambiare. Non ho dato 5 stelle solo perchè a volte non mi ritrovo con gli addebiti aggiuntivi che vengono fatti in base a pesi, km ecc. sarebbe meglio una cifra fissa che non viene più toccata.

Brio Latino

Sep 02, 2025  on Shopify

The only app that works well with cash on delivery in Italy and abroad. Customer support is very responsive and helped me resolve my issue over the phone. I highly recommend it.

Monsieur BARBIER

Sep 01, 2025  on Shopify

Nous recevons de commandes depuis eBay, Amazon, 6 marketpaces Mirakl, Cdiscount mais via plusieurs sites Shopify et Sendcloud nous permet de tout centraliser et de tout gérer au mieux, jusqu'à la personnalisation des emails de suivi pour nos client en fonction de la marque et de la boutique pour chaque commande. Un petit miracle que l'on ne peut que recommander, surtout étant donné le qualité de leur SAV. Merci Sendcloud !

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