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Customer reviews: Sendcloud | Shipping Platform

Develop by Shopify

Reviews (398)

Overall rating
4.6

What Merchants Think

The general sentiment regarding "Sendcloud" is mixed. Merchants appreciate its integration with platforms like Shopify and the efficiency it brings to shipping processes. However, there are significant concerns about customer support and occasional technical issues. While some users praise the app's ease of use and time-saving features, others express frustration over unresolved issues and rate increases.

Key Strengths

  • Seamless integration with platforms like Shopify.
  • Time-saving functionalities for managing shipments.
  • Competitive shipping rates.
  • Responsive and helpful customer service.
  • User-friendly dashboard and layout.

Common Concerns

  • Inadequate customer support and delayed responses.
  • Technical issues with platform updates and integration problems.
  • Unexpected subscription fee increases.
  • Difficulties with contract activations and regional shipping challenges.
  • Problems with outdated or unreliable service information, such as non-existent pickup points.

Final Thoughts

Overall, "Sendcloud" is a powerful tool for streamlining shipping processes and integrating with e-commerce platforms. However, its effectiveness is marred by customer service challenges and technical glitches, which have disappointed several users. Despite these issues, many merchants continue to find the app valuable due to its core functionalities and ease of use.

Dicks Don't Lie

Dec 19, 2025  on Shopify

Fijne app. Jammer dat brievenbuspakjes bij PostNL alleen binnen Nederland mogelijk zijn en niet internationaal. Wel goede en snelle service bij contact.

Het Twentse Zeepatelier

Dec 17, 2025  on Shopify

Sendcloud werkt heel makkelijk samen met onze shopifywebshop, de koppeling werkt goed. Af en toe iets onenigheid tussen onze labelprinter en sendcloud maar overall een fijn programma om mee te werken.

L'Insoluble Casse-Tête

Dec 17, 2025  on Shopify

Satisfait de Sendcloud en général, mais deux problèmes doivent être réglés Premier point négatif mais à cause de Shopify qui bloque la chose : le choix du point relais après le paiement pour les utilisateurs non PLUS ! Et le service client, difficilement joignable par téléphone ou carrément, non joignable par téléphone ou même par chat, les week-ends où jour férié par exemple pendant le Black Friday!! Il devrait y avoir une permanence

Spielzeug Restposten

Dec 16, 2025  on Shopify

Sendcloud hat unsere Versandabwicklung deutlich vereinfacht. Die Erstellung und Verwaltung der Versandlabels für die verschiedenen Versanddienstleister funktioniert absolut reibungslos. Die große Auswahl an Versanddienstleister ist ein echter Pluspunkt und gibt uns viel Flexibilität im Alltag. Der Support ist herausragend: schnell erreichbar, kompetent und immer lösungsorientiert. Besonders überzeugt hat uns die Oberfläche. Sie ist klar strukturiert, sehr intuitiv zu bedienen und spart im täglichen Arbeiten enorm viel Zeit. Für alle, die ihren Versand professionell organisieren wollen, ist Sendcloud eine klare Empfehlung. Die Anbindung an Shopify ist nahtlos und zuverlässig!

Dermaluci Lab

Dec 15, 2025  on Shopify

I have to say that i really like working with sendcloud. I think customer service is great, always got quick replies when opening tickets. Had an issue that pick up guy was not willing to get to us and they solved it very quickly. of course rates could be even better especially for foreign countries, but i hope at some point they will, as shipments grow. All in all great experience and i would happily reccommend this platform to anyone. Thank you

Eva The Label

Dec 14, 2025  on Shopify

Llevo unos meses utilizando Sendcloud para mi tienda online en Shopify y la verdad funciona muy bien. Los envíos son rápidos y económicos gracias a las tarifas que ofrecen. Además tienen una atención al cliente bastante buena, algo que valoro mucho!

Alnatea

Dec 14, 2025  on Shopify

- Solution performante. - Manque d'aide et de contact clients, parfois difficile pour solutionner un problème.

MADISON.cards

Dec 09, 2025  on Shopify

Do NOT touch this company. Tickets raised are left unresolved. Fraudulent labels printed A CEO that doesn't reply. Inept technicians. And, this is the best one, should you complain about their woeful customer service, they end your contract. Avoid at ALL costs before they damage your business and brand.

Chipiron Surf

Dec 09, 2025  on Shopify

Très bonne appli. Pas forcément simple à configurer au début mais le service commercial est très réactif pour la moindre question.

Bysimon Group S.r.l.

Dec 04, 2025  on Shopify

una delle app migliori che potessimo trovare, sono ormai anni che utilizziamo questa app per spedizioni nazionali e internazionali, mai nessun problema o altro con loro sincronizza i dati con shopify in pochi secondi. La consiglio vivamente a tutti!

Hersée - boutique écoresponsable Paris 9ème

Dec 03, 2025  on Shopify

Très satisfait de Sendcloud. Seul point négatif mais à cause de Shopify qui bloque la chose : le choix du point relais après le paiement pour les utilisateurs non PLUS !

Kosmetics & Koffee

Dec 02, 2025  on Shopify

Application super pratique! Il y’a de nombreux transporteurs selon les pays. L’application est très facile à configurer.

NG Terrariums

Dec 01, 2025  on Shopify

Sono passato da packlink pro a sendcloud e mi trovo molto bene con l'integrazione, ad oggi nessun problema riscontrato

Aptyca

Dec 01, 2025  on Shopify

Connessione semplice e stabile, non ho mai avuto interruzioni. Inoltre, gestiscono bene la comunicazione e danno un ottimo supporto quando capita qualche errore di spedizione. Apprezzo anche il fatto di poter confrontare i costi di spedizione in modo diretto.

ZOTRA

Dec 01, 2025  on Shopify

So far all worked well and the support is very responsive to help out in any matter. Would reccomend Sendclouds services.

Cardoreum

Nov 30, 2025  on Shopify

Comodità nella gestione delle spedizioni, configurazione semplice, assistenza cliente quasi sempre presente e disponibile. La consiglio per semplificare le spedizioni

BELAMER

Nov 30, 2025  on Shopify

Hace un tiempo que lo tenemos integrado con Shopify y nos funciona muy bien. Nos ha ayudado a agilizar el proceso de envíos.

Giulio Celandroni Orchidee

Nov 30, 2025  on Shopify

Ottimo servizio per la gestione delle spedizioni. Piattaforma chiara ed intuitiva, si integra perfettamente con Shopify e l'assistenza fornisce sempre risposte. Consigliato!

Amrita Cacao

Nov 28, 2025  on Shopify

Llevo un tiempo usando Sendcloud para gestionar los envíos de mi tienda online y la diferencia ha sido enorme. Antes la gestión era completamente manual y perdía mucho tiempo en la oficina de Correos, ahora está todo automatizado y sincronizado con Shopify. Crear etiquetas es muy rápido y los costes de transporte se han reducido considerablemente gracias a sus tarifas prenegociadas. Además, los clientes reciben los detalles de seguimiento por email, por lo que también se reduce el tiempo destinado a consultas sobre este motivo. La configuración inicial fue bastante sencilla y cuando he tenido alguna duda, el equipo de soporte me ha atendido de manera rápida y efectiva.

3Digital

Nov 28, 2025  on Shopify

Ottima integrazione, peccato però che se evado un ordine parzialmente sendcloud appena vede che il pacco è stato spedito evade l'ordine in shopify in automatico (nonostante usi la funzione dividi ordine nel pannello di controllo).

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