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Customer reviews: Sendcloud

Develop by Shopify

Reviews (306)

Overall rating
4.6

What Merchants Think

The general sentiment regarding "Sendcloud" is mixed. Merchants appreciate its integration with platforms like Shopify and the efficiency it brings to shipping processes. However, there are significant concerns about customer support and occasional technical issues. While some users praise the app's ease of use and time-saving features, others express frustration over unresolved issues and rate increases.

Key Strengths

  • Seamless integration with platforms like Shopify.
  • Time-saving functionalities for managing shipments.
  • Competitive shipping rates.
  • Responsive and helpful customer service.
  • User-friendly dashboard and layout.

Common Concerns

  • Inadequate customer support and delayed responses.
  • Technical issues with platform updates and integration problems.
  • Unexpected subscription fee increases.
  • Difficulties with contract activations and regional shipping challenges.
  • Problems with outdated or unreliable service information, such as non-existent pickup points.

Final Thoughts

Overall, "Sendcloud" is a powerful tool for streamlining shipping processes and integrating with e-commerce platforms. However, its effectiveness is marred by customer service challenges and technical glitches, which have disappointed several users. Despite these issues, many merchants continue to find the app valuable due to its core functionalities and ease of use.

La Bottega delle Idee

Sep 12, 2025  on Shopify

È un app che funziona benissimo e confermo che non abbiamo mai avuto problemi di "collegamento". La gestione delle spedizioni é facile e l'assistenza risponde velocemente (anche se a volte sono i vettori che ritardano nelle risposte). Valuto 4 stelle perché abbiamo avuto un problema legato alla fatturazione che in Sendcloud non hanno risolto. Vediamo come va ora che le fatture verranno emesse direttamente in Italia.

Preloved Baby's Boutique

Sep 03, 2025  on Shopify

Mi trovo molto bene con sendcloud, prezzi competitivi, assistenza gentile quando necessaria e semplicità di utilizzo

Holy Skin

Sep 03, 2025  on Shopify

Très bonne application

La Libroteca

Sep 02, 2025  on Shopify

Per ora devo dire che è l'app migliore che abbia trovato per quanto riguarda le spedizioni. L'unica che riesce ad integrare tutti i metodi ed è facile, veloce ed intuitiva. La sto utilizzando oramai da un anno e per ora non ho intenzione di cambiare. Non ho dato 5 stelle solo perchè a volte non mi ritrovo con gli addebiti aggiuntivi che vengono fatti in base a pesi, km ecc. sarebbe meglio una cifra fissa che non viene più toccata.

LAURISSI Jewelry

Aug 25, 2025  on Shopify

A rasgos generales funciona bien, salvo que a veces fallan las conexiones con algunas mensajerías y no imprime las etiquetas. También suben el precio a menudo.

Water Powered

Aug 25, 2025  on Shopify

Programma semplice ed intuitivo. Si potrebbero integrare alcune funzioni non ancora previste per renderlo completo al 100%, ma nel complesso è ben fatto. Ottima assistenza nella risoluzione dei problemi.

Tribu Naturals by META STORY GROUP

Aug 21, 2025  on Shopify

La app funciona muy bien, sin problema. rapido y sencillo

Max Sport

Aug 19, 2025  on Shopify

buon prodotto

Getsome bracelets

Aug 07, 2025  on Shopify

Ik gebruik de sendcloud intergratie nu ruim 3 jaar voor het verzenden van onze inkomende bestellingen via Shopify. werkt super makkelijk en ben er zeer tevreden over

Mijnkooimaaier.nl

Jul 14, 2025  on Shopify

Gebruik het inmiddels 2 jaar en werkt super. Ook de integraties met de Shops. Alleen de afwikkeling van schades en verloren pakketjes kan beter.

A Wilder Home

Jul 11, 2025  on Shopify

Integratie werkt goed!

Muzfit Sportswear

Jul 11, 2025  on Shopify

Gebruiken sendcloud al sinds start van ons bedrijf. Sindsdien niet veranderd van platform.

Istrilene

Jun 17, 2025  on Shopify

Werkt goed, niet al teveel problemen.

Fantastic Gifts Shop

Dec 30, 2024  on Shopify

We zijn over het algemeen zeer tevreden met Sendcloud. Makkelijk versturen van pakketten en mooi geïntegreerd met Shopify. Enige minpuntje is dat Sendcloud bij een klant zelf een ophaalpunt had geselecteerd terwijl ze gewoon haar thuisadres had op gegeven en dit thuisadres ook op het verzendlabel stond. Nu moeten we steeds controleren of dit wel klopt.....

La Jardinière SRL

Oct 23, 2024  on Shopify

Coup de Chocolat

Sep 26, 2024  on Shopify

Werkt goed, pakjes versturen wordt echt makkelijker gemaakt. Als ik vragen heb, worden die heel snel beantwoord.

Branni Pets

Apr 19, 2024  on Shopify

Buena aplicación para getsionar todos los envíos de nuestro ecommerce. La atención al cliente es muy rápida y efectiva. Quizá en el plan básico echamos de menos pode poner alguna regla más y tener alguna opción más. Pero cumple nuestras espectativas perfectamente

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