Zero support. Only an idiotic AI chatbot that promises to connect you to a human, which never happens. If this is their service during onboarding, I can only imagine what it is like when things actually go wrong in shipping. This is a stark contrast with Soundcloud's pushy sales people who waste no time in contacting you. Clearly shows where their focus is: sell sell sell, and then let the customers sort it out themselves.

Perte de colis par une des société avec qui ils travaillent, aucun compte rendu de la société en question, que ' on vous contacte des qu'on a du nouveau ' et bien sur ils on pas de nouvelles car tout le monde s'en fiche tant que tout est payé.

Sendcloud is great, it made shipping for me way more manageable and easy. Integration with Shopify is great, the only thing I'm missing is a option to import an draft order. but that's also a problem on Shopify's side, because the customer can't pay with Shopify Payments (except CC) if the draft order has been converted to order.

Clear and concise layout. user-friendly and the helpdesk is also professional and will help you on your way. Insuring via X-Cover with Sendcloud makes it even easier to act quickly with the customer.

We zijn over het algemeen zeer tevreden met Sendcloud. Makkelijk versturen van pakketten en mooi geïntegreerd met Shopify. Enige minpuntje is dat Sendcloud bij een klant zelf een ophaalpunt had geselecteerd terwijl ze gewoon haar thuisadres had op gegeven en dit thuisadres ook op het verzendlabel stond. Nu moeten we steeds controleren of dit wel klopt.....

La herramienta te permite acceder a unas tarifas mejores incluso de las que de forma directa tendrían la mayoría de empresas con los transportistas. Además del precio, el dashboard es muy útil y funcional. Realizamos el picking de forma ágil y eficiente a través del uso de pistola con scanner. Una especial mención a Óscar, nuestro account manager, que siempre está disponible para resolver dudas y configurar nuevas necesidades. Muy recomendable!

Tevreden over sendcloud. Scheelt veel tijd, direct betere prijzen bij verzending. Had wat vragen met zelf een verzendcontract toevoegen en hele fijne support gekregen van Sedcloud!

If you try to activate your own contracts it does not work. After contacting their CS and its been more than a month that they have not solved the fact I can activate my own UPS contract, and they gently told me that its a me problem, no clear guideline of when the issue will be solved.... Customer care agent was kind, and I feel sorry that she has to deal with a product that is clearly not ready for mass adoption. If you ship anywhere else than the European Union this products is clearly not for you...

Après 1 semaine d'utilisation suite à la migration de ma boutique, impossible de traiter mes commandes, 6 jours après et des échanges avec le support incapable de répondre correctement a ma demande et de résoudre le souci. Mes commandes en souffrance traiter manuellement. Fuiyez cette plaie inutile...

We have been working with SendCloud for over 5 years and were initially very satisfied. In the past, there was always a dedicated contact person, and any minor issues were resolved quickly and efficiently. However, things have drastically changed. Nowadays, it feels like there’s no one who truly knows your case or is available to help. The software struggles to keep up with Shopify updates, leading to recurring problems that they seem unable to fix. Support tickets are often ignored, leaving us feeling unheard and frustrated. For the price they charge, this level of service is simply unacceptable. Very disappointing experience.