UI and UX is great, however, the customer service is awful There is no way to change my collection address in smart send. Customer chatbot service unable to help and the API email they recommended is unresponsive All i want to do is change my collect from address My details on Shopify are correct. I have deleted the plugin and reconnected parcel2go app to no avail. Why is a simple task impossible for them to fix?

Very good app. Easy to use and importing everything fluently. A lot of shipping options. Happy with the app :)

Great platform - imports all sales quickly and easily from Shopify for efficient service, creating shipping labels, arranging courier details, and providing tracking links with ease. Great customer service and support lines. Would recommend.

Fabulous app - Been using this App for a while and it does everything i need to run my business! Imports orders automatically adds tracking information, saves me so much time!

Very easy to use and with the Rule Manager you can set rules so certain weights of products are auto set to certain carriers - so literally you just refresh smart send on their site and it creates all the shipping labels for you from your shopify orders - print them and ship them out - easy!

Great platform, very user friendly, helpful staff and competitive pricing! I would recommend using for any business owner as it syncs very well with Shopify! A*

This service is a good idea, but if you have any kind of dispute or need to contact about missing or late deliveries, it is NOT good. I don't rate this service at all and will be looking for an alternative. UPDATE: I have increased this rating by one star because I have received direct assistance from Parcel2Go. They still need to improve their communication when parcels/pallets go astray, as its difficult to keep customers updated when its difficult to get an update from P2G.

It's good to pre-load sales and address info, but it keeps asking me for the size of parcel and not allowing me to add this option, despite stating the weight and "small parcel". This app could be really great and save a lot of time if it was fixed.

Two weeks go by and still no support :-( Struggling with this - it doesn't talk back to Shopify now - so when an order is booked the customer's order isn't updated with tracking or fulfilled. As P2G isn't a courier option in Shopify that then makes it hard to update manually. It used to work (really well) - but hasn't for a few weeks. We have asked for support 3 times but had no resolution.

this app has helped me to send lots of parcels across the u.k very easily and quickly. it helped me to set up my first online business.