This app is great news for saving on shipping. I am hugely appreciative of all the costs saved over the past 2+ years. Customer service varies between "outstanding" and "meh". It really depends on who takes the call / email. Fortunately there's been more good than bad on average, so here goes one star. The other star removed, and that's the most important one in my opinion, is on the customer experience on the platform. There are some basic navigating functionalities that are missing (having to click "X" to close a certain window instead of clicking outside of it, having to click "Enter" to run a particular search instead of hitting the key, the clunkiness of the order page which cannot be sorted by any other parameter than date when it would be relevant to sort orders by selected carrier or store or tag, the impossibility to easily add just one manual order to the order page instead of uploading a csv, the fact that you can't set orders temporarily "on hold" to see them removed from the cue). It feels like an app designed by people who have never done any serious work at a shipping station. The discounted shipping rates keep me using it, but I continue to miss a more Ux forward app like Shipstation.

I have been with clickship for some time now. Customer service has been on a rapid decline. For the fees paid you would think when an item is needing to be intercepted that it would not take several phone calls, several hours of pleading for help and being transferred here there and everywhere only to be notified 36 hours too late that your package "was at a holding facility" when really a fraudulent customer had managed to pick it up. If you are going to be this late in communications with your less than desirable efforts, there is no point keeping your inadequate services.

Had a wonderful experience with my Clickship Customer Service Rep, Noor. Set me up, integrated my Shopify store with the shipping app seamlessly and had me set up in mins. Features are very user friendly and perfect for new and small businesses. Rates are competitive. Recommend.

Clickship saves us so much money on shipping and our representative, Kristina, is so quick and helpful when we have any issues with shippers/shipments. Highly recommend!

Great app and service, have been using it for the past several months and we've been able to ship with minor issues. Definitely helped save us some money to improve our net margins with their cheaper shipping rates and carrier options.

I have been using click ship for over a year now and it’s been a great tool and support for my business. Kristina is my go to gal and I am so grateful for her continuous help and support if I have any issues. She walked me through the whole set up process and I never hesitate to reach out if I have an issue. It’s has helped my company very much with all the shipping costs. I would definitely recommend

It's awesome! They offer great rates with the big names, and some additional couriers that we haven't used before. It integrates seamlessly with Shopify, the couriers come and pick-up your shipments, and it saves money -- especially for larger shipments going longer distances. Love ClickShip!

Beware if a product is lost etc cust service takes 3-6 months. In our experience closer to six months. Poor customer service but otherwise shipping pricing is good. Starla

App works but good luck if you have a claim and there customer service will keep asking same questions without reading prior answers - takes 3-4 months to even get a claim resolved All is good until you need them !

game changer for shipping, we have been on Shopify for four years and we got onto this app 6 months ago and it has the best deals and super easy to use for any shipping provider. Our only recommendation would be to streamline printing labels in bulk. Create a preset for descriptions, value, reason of export etc that can be applied to 100+ orders at a time.