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Customer reviews: ClickShip | Shipping Platform

Develop by Shopify

Reviews (176)

Overall rating
4.6

What Merchants Think

Merchants who use "ClickShip | Shipping Platform" have a wide range of feedback, ranging from high praise for its cost-saving and user-friendly interface to concerns about certain features and stability. While many merchants value the platform's ability to integrate with e-commerce sites like Shopify and offer competitive shipping rates, a few have encountered challenges related to claims and billing accuracy.

Key Strengths

  • Competitive shipping rates, often resulting in significant cost savings.
  • Easy integration with e-commerce platforms such as Shopify and Woocommerce.
  • User-friendly interface that simplifies the shipping process.
  • Effective customer service with specific mention of helpful account managers like Hasan and Anish.
  • Automatic import of order details from platforms, thereby streamlining the shipping process.

Common Concerns

  • Issues with the handling and resolution of insurance claims, leading to significant delays.
  • Inconsistencies and perceived errors in billing for shipping overages due to adjusted weights and dimensions.
  • Limitations on using live rates contingent on advanced e-commerce plans.

Final Thoughts

Overall, "ClickShip | Shipping Platform" appears to serve as a valuable tool for many businesses looking to streamline their shipping processes and reduce costs. However, it faces challenges in certain operational areas such as claim resolutions and billing transparency. The app seems to be a worthy choice for businesses focusing on affordability and integration, especially with strong customer service support, but merchants should remain vigilant about potential drawbacks.

Só Luxury

Oct 31, 2025  on Shopify

Brandon at Clickship has been incredibly helpful in both getting us setup and providing ongoing support. We are saving a ton of money compared to the previous app and setup we were using. Very easy to use, we recommend Clickship to all of our small shop friends!

Metals 'R' Us

Oct 30, 2025  on Shopify

Kristina and Clickship have been an integral part of our online shop journey. Before we partnered with them it was a hassle dealing with shipping companies. Now with the integration with Clickship everything is so much smoother, and I have someone direct to go to with any issues that do arise. Easy to use, rates are great and I couldn't ask for a better experience. Highly recommend to any company that has shipping needs.

Nomad Vanz

Oct 30, 2025  on Shopify

ClickShip has been an outstanding shipping platform for our business! The system is incredibly easy to use, intuitive, and straightforward — it makes managing our shipments simple and stress-free, especially with the recent updates for shipping to the USA. A special thank-you to Brandon Ferguson, who has been exceptional to work with. He’s always quick to respond, proactive, and genuinely committed to helping us with any questions or issues we’ve had. His professionalism and dedication have made a huge difference in our experience. Overall, ClickShip provides excellent service and support, and I highly recommend them to any business looking for a reliable and user-friendly shipping solution!

K'pure Naturals

Oct 29, 2025  on Shopify

I am so happy with our decision to use ClickShip for my business after years of winging it with UPS and Canada Post. Dealing with Brandon has made things so seamless and simple to navigate. His customer service and attention to our needs makes my job so much easier. I can't say enough great things about Brandon and Clickship. The best customer service, attention to detail and the best rates I've ever had in 10 years of business will keep me a customer for life!

MTNPK Wholesale

Oct 29, 2025  on Shopify

Great product. My account rep, James Lang, assists with my business needs frequently. He is constantly providing advice and expertise to streamline my operations. ClickShip provides superior rates than anywhere else I have tried.

Somewon

Oct 27, 2025  on Shopify

This is by far the best shipping service we've used for our Shopify stores. Click Ship was a lifeline when dealing with the Canada Post strike and tariffs, made it so easy to continue shipping to the U.S. We had great support from our rep, Phillip Xinos, who is quick to answer any questions I have. This is a service we will continue to use and highly recommend.

San Poncho

Oct 25, 2025  on Shopify

ClickShip has been a saviour in helping to keep orders flowing smoothly during the multiple Canada Post strikes and tariff disruptions. I like it so much that I now use it for all international shipments and a high number of our domestic shipping as well. My account contact Brandon has been integral to getting things with the platform up and running and being there whenever I had a question.

SKRE Canada

Oct 17, 2025  on Shopify

I have been working with Brandon from ClickShip for all our shipping needs as we navigate through this Canada Post strike. He ahs been awesome! Very helpful and works very closely with me to try and lock in the lowest shipping rates. I would highly recommend switching to ClickShip!

Haute Foods

Oct 17, 2025  on Shopify

I met James Lang at a convention and started using clickship right after. Had nothing but a great experience so far. Better rates, quick responses and awesome service.

Energy Powersports

Oct 17, 2025  on Shopify

Suzanne and the team are wonderful and helpful. The team is always available to help. The system integrates with our multiple channels quite well. Thank you!

MC Ranch Overland

Oct 17, 2025  on Shopify

I don't know what we would do without the excellent ClickShip app. If we ever have questions or require solutions with functionality, our account expert / representative James Patrick Land is always there for us, and going the extra mile with customer service, assuring MC Ranch Overland have all its shipping needs perfectly situated. Thank you ClickShip and big thank you to James. Mike Offerhaus, owner, co-founder and product development. MC Ranch Overland.

Greenworks Building Supply

Oct 16, 2025  on Shopify

We have been using Click Ship for almost a year and it has been a game changer. Brandon was very helpful in setting us up and is very responsive when I have had questions. The pricing is great and I have recommended click ship to a few of my suppliers which has helped me save even more money.

craftedvan

Oct 15, 2025  on Shopify

We had to find another solution for shipping due to the Canada Post strike and was recommended ClickShip from a good friend. We signed up right away and was nicely helped by James Lang on the ClickShip team who answered all our questions and got us shipping within the same day! It has been easy to use and having it be able to pull our orders from Shopify has been very helpful, still allowing us to maintain our streamlined processes without too many extra steps. Allowing to ship from multiple different providers has also allowed us to get the best price, we were pleasantly impressed by the shipping discount as well. Highly recommend, thanks!

StokedWorks

Oct 15, 2025  on Shopify

I have tried a bunch of different shipping integrations, and ClickShip is definitely my favourite. It has the best shipping rates and customer service. James Patrick Lang has been really helpful with all my questions!

JPSMGolf

Oct 15, 2025  on Shopify

To date, we have been impressed with our experience using Clickship. We’re pleased with the competitive rates and the excellent overall user experience. Pamela, our account representative, has been consistently responsive and helpful whenever we’ve reached out for assistance or guidance.

Modern Fable

Oct 14, 2025  on Shopify

We've only been using ClickShip for a couple of weeks, but it's been great! The Shopify integration was easy and the platform is very user friendly. Any questions I did have were answered quickly by our account exec James Lang. He's been extremely helpful!

Planet Bee Honey Farm

Oct 14, 2025  on Shopify

ClickShip works as expected. Decent rates and easy enough to use. We switched from ShipTime and have found that it has all the same functionality plus some. James Lang was great at explaining the features and following up promptly on any questions.

Dermal Therapy

Oct 14, 2025  on Shopify

Pamela McConnell has been absolutely outstanding! She’s always available — truly a one-call-away person who never fails to assist us. Her updates are consistent, clear, and timely, keeping us informed on every step of our shipments. She goes above and beyond to make the process smooth and worry-free. One of the best account executives we’ve ever worked with!

Splash Toy Shop

Oct 14, 2025  on Shopify

The app works great and is very easy to use. It's nice to have so many carriers to choose from, saves so much time. Our account rep James Lang has been excellent to work with and is always available when we have questions or need assistance.

GROOM

Oct 11, 2025  on Shopify

EDITED REVIEW Below is the original review, which shortly after being published got me an email from my account representative looking to hear more about my appreciation. She was accompanied by the Director of Growth, and the three of us took had a dense 45-minute discussion about what could be improved and which improvements were just about to be rolled out. From the looks of it, it does seem like the user experience will be considerably improved, and I have to say I am looking forward to seeing them in action. Perhaps the most important aspect of this call was how the Clickship team and direction are dedicated to customer service, and this is all to their credit and goes a long way in terms of my appreciation of a supplier. ORIGINAL REVIEW: This app is great news for saving on shipping. I am hugely appreciative of all the costs saved over the past 2+ years. Customer service varies between "outstanding" and "meh". It really depends on who takes the call / email. Fortunately there's been more good than bad on average, so here goes one star. The other star removed, and that's the most important one in my opinion, is on the customer experience on the platform. There are some basic navigating functionalities that are missing (having to click "X" to close a certain window instead of clicking outside of it, having to click "Enter" to run a particular search instead of hitting the key, the clunkiness of the order page which cannot be sorted by any other parameter than date when it would be relevant to sort orders by selected carrier or store or tag, the impossibility to easily add just one manual order to the order page instead of uploading a csv, the fact that you can't set orders temporarily "on hold" to see them removed from the cue). It feels like an app designed by people who have never done any serious work at a shipping station. The discounted shipping rates keep me using it, but I continue to miss a more Ux forward app like Shipstation.

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