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Customer reviews: ClickShip | Shipping Platform

Develop by Freightcom

Reviews (136)

Overall rating
4

What Merchants Think

Merchants who use "ClickShip | Shipping Platform" have a wide range of feedback, ranging from high praise for its cost-saving and user-friendly interface to concerns about certain features and stability. While many merchants value the platform's ability to integrate with e-commerce sites like Shopify and offer competitive shipping rates, a few have encountered challenges related to claims and billing accuracy.

Key Strengths

  • Competitive shipping rates, often resulting in significant cost savings.
  • Easy integration with e-commerce platforms such as Shopify and Woocommerce.
  • User-friendly interface that simplifies the shipping process.
  • Effective customer service with specific mention of helpful account managers like Hasan and Anish.
  • Automatic import of order details from platforms, thereby streamlining the shipping process.

Common Concerns

  • Issues with the handling and resolution of insurance claims, leading to significant delays.
  • Inconsistencies and perceived errors in billing for shipping overages due to adjusted weights and dimensions.
  • Limitations on using live rates contingent on advanced e-commerce plans.

Final Thoughts

Overall, "ClickShip | Shipping Platform" appears to serve as a valuable tool for many businesses looking to streamline their shipping processes and reduce costs. However, it faces challenges in certain operational areas such as claim resolutions and billing transparency. The app seems to be a worthy choice for businesses focusing on affordability and integration, especially with strong customer service support, but merchants should remain vigilant about potential drawbacks.

GameOn!Ottawa

May 23, 2024  on Shopify

We just started using ClickShip / Freightcom in the past month or so. It has been an incredibly smooth, easy experience. I would recommend this to anyone, but especially small businesses who are struggling with the high costs of shipping. It has been a struggle for us to navigate the hardships of having an online store with the costs of shipping as a small business and this website has been a saving grace and has saved us time and money in the process. Specifically, Anish, who set us up on the site and assisted us with integrating their shipping platform to our Shopify store to make things more seamless for us. No more copying & pasting addresses, it is already integrated into the order info for you. In our case we just enter the shipping box size we choose and find rates and book our pick up all in the same place. Do not wait to switch to them. Anish has checked in with us multiple times throughout the process and continues to make sure we are enjoying the platform and encourages us to reach out if we need anything . His customer service has been incredible. 10/10 recommend.

Suniela Beach

Jan 04, 2024  on Shopify

I've been using Clickship for a few years and I absolutely love it. I love how order details from Shopify and Amazon are imported automatically, and I can save my package dimensions to auto-populate for each sku. It's super easy and great pricing! One click of a button and the label is purchased, the order is automatically fulfilled with tracking in the appropriate Marketplace, and customer service is really great too :) Everyone is friendly. Highly recommend!!

Red Bear Outdoors

Oct 12, 2023  on Shopify

The app is seemless and always has our list of orders ready to go on ClickShip ready for fulfillment. The information comes across accurately and the app also does a clean feedback to Shopify to close out the order with tracking information. The preview of the order in-app helps a lot with quick reviews!

Royal Dubai Jewellers

Oct 05, 2023  on Shopify

ClipShip provides reliable and efficient shipping options for my ecommerce store. Their online app is simple to use and to navigate. I appreciate Mawiz my account manager for setting up my account and for his after-sale service and support. I highly recommend anyone looking for cheaper shipping option to try using this company.

Al Barakah Books Canada

Oct 04, 2023  on Shopify

Clickship is a great shipping app that has made my shipping so much easier and helped my business tremendously. Firstly, I get live rates from ClickShip for various carriers on my website so customers can pay the exact amount and I am neither overcharging or undercharging customers by using manual shipping rates. Secondly the rates I get from ClickShip are great, they have helped me reduce shipping costs and offer better pricing to customers Thirdly, its easy to use. It integrates well with Shopify and on the ClickShip platform I can see orders from multiple Shopify stores together and ship them out from there. Fourthly, customer service from Mawiz Kidwai, my account rep has been great. He is always very helpful, and any issues I have, he has followed up and resolved. I hope his dedication and professionalism is recognized by ClickShip There is a small issue with billing (overcharges from carriers) I have brought up with Mawiz and I am sure he will help me take care of it.

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