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Customer reviews: Seal Subscriptions App

Seal Subscriptions is a Shopify app designed to help merchants manage and grow recurring revenue through subscription services. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,858)

Overall rating
4.9

What Merchants Think

The "Seal Subscriptions App" receives generally positive feedback from merchants, highlighting its ease of use, comprehensive features, and responsive customer service as standout attributes. While many appreciate its affordability and intuitive setup process, some users experience technical glitches and communication lags with support, especially those located in different time zones.

Key Strengths

  • Easy setup and user-friendly interface.
  • Responsive and helpful customer support team.
  • Flexible pricing plans with a functional free tier.
  • Comprehensive features for managing subscriptions effectively.
  • Seamless integration with Shopify and other apps.

Common Concerns

  • Technical glitches, including subscription and transaction errors.
  • Challenges with time zone differences in customer support.
  • Limited in-app feature enhancements and analytics.
  • Difficulty in customizing subscription intervals and pricing structures.

Final Thoughts

Overall, the "Seal Subscriptions App" is well-regarded for its functionality and cost-effectiveness, providing robust solutions for subscription-based e-commerce needs. While certain limitations and technical issues are noted, the app's strong support and comprehensive offerings make it a recommended choice for many Shopify merchants.

28 BLACK Store | Japan

Mar 06, 2025  on Shopify

今のところ、支障なく動いています。 (Powered by〜が出ていたときは、デザインが崩れていましたが)

The Source Matters Store

Mar 03, 2025  on Shopify

It has changed my business to have this Seal Subscription App. I LOVE IT!!!! It is extremely easy to use.

Rooted in Language

Mar 03, 2025  on Shopify

The team at Seal was quick to respond to our issue and research/solve the problem. Because of this, we were able to continue using a specific Shopify feature that was otherwise not able to be utilized properly. We appreciate the great customer service!

Aniq Jewelry

Mar 03, 2025  on Shopify

Great app for monthly subscriptions, recurring purchases, replenishment items, etc. Easily integrates into your theme and provides all of the necessary considerations. Would recommend.

Next Level Taiji Store

Mar 02, 2025  on Shopify

Seal Subscriptions is a top notch app. The support is awesome and responsive, the application is easy to configure and understand and their pricing is very fair. Would highly recommend!

The Book Box

Feb 27, 2025  on Shopify

Great product so far (1 month in) - speedy service from the support team. App has all the capabilities I've needed from it. And reasonable price.

Mr. Inappropriate

Feb 26, 2025  on Shopify

I've only started using this app recently, but already I can see that it's very intuitive and seems to be very reliable so far. Love it!

Enchant and Soap

Feb 22, 2025  on Shopify

Contact is speedy considering it is a weekend. Advisor sorted me out in super quick time and it really was quite easy to set up a subscription model - especially considering I am not well versed in computer speak.

SPONSER SPORT FOOD AG

Feb 21, 2025  on Shopify

Neu installiert und innerhalb kurzer Zeit schon die erste Bestellung erhalten. Schnelles Feedback vom Support, wenn etwas bei der Installation nicht korrekt lief.

Loot Vault

Feb 17, 2025  on Shopify

Was looking at paying someone to do the process for me but the support Seal provides made it so easy anyone can do it! Amazing and exactly what i wanted.

Kai Tallow, LLC

Feb 17, 2025  on Shopify

Powerful app, lots of features available and good integrations. Subscriptions are a big upgrade for my company.

petscornerstore

Feb 17, 2025  on Shopify

Amazing technical support, even though I am all the way in Australia, the team at Seal Subscriptions always provide reliable and swift support. Thank you!

Merry Go Round

Feb 17, 2025  on Shopify

I have been using Seal for a while now for my baby equipment rental business. It's not difficult to use, the support is top notch (they are always helpful) and it's a good solution for us for now. There are some things that we could do with having (which they've not developed yet) but they are open to looking at these developments in the future. I would recommend.

StlBx Storage, Shipping Container Sales and Modifications

Feb 14, 2025  on Shopify

it works. thats all I ask for so thank you for making it relatively easy and for having solid support just incase.

HI-VIBE Superfood Juicery

Feb 13, 2025  on Shopify

The app is great, easy to use, and support has been excellent in troubleshooting a few issues. Highly recommended over the other overpriced options.

Kurami

Feb 11, 2025  on Shopify

Great service, had some issues with the API so had to request a new feature, and they delivered it in a couple days! Highly recommend :)

Terme di Comano Skincare

Feb 11, 2025  on Shopify

The app isn’t functioning correctly. When our customers unsubscribe from our plan, they are not actually unsubscribed and continue to be charged the subscription fee every month.

Grimoire&Alchemy

Feb 09, 2025  on Shopify

This app has been nothing but a headache since day one, even paying for the highest tier. Half of my subscriptions don't go through (customer support blames shopify, shopify blames the app)- the only fix is to cancel the current order and send a new subscription link to every customer this effects every month (they do advertise some thing you can pay for to 'help the payments go through- I shouldn't have to pay for another thing to fix the issues that should exist in the first place for an app I already pay for). It is extremely hard to use and confusing- the way things are worded are not user-friendly. There are only a few help videos online, which I did use, but there are no help videos for many of the issues I have come across. It's very hard to get in contact with support since they are in a different time zone, especially for time-sensitive issues that arise right before/at renewal time- if you're in the states, expect about 24 hours between each response- I usually email with the issue, a day later get a response asking questions, reply answering the questions, a day later get another response with more questions or possible fixes, reply that the fixes did not work, another day for another response, so one issue that should be resolved within a few minutes takes 3-7 days. Automations don't work properly- I just had over 250 subscriptions renew to the wrong product because the automation didn't go through, even though it shows fine on my end. The app uncancels and unskips randomly, and charges people when they have already cancelled, which means a lot of angry emails. Unfortunately, I will be moving to another app, because I am losing so much time to answer customer service emails and fix issues, and losing income because so many customers who no longer trust me because every renewal there are huge issues and I seem unorganized and confused (which I am). The one good thing is customer service is always friendly, even if they can't usually help or fix my issues.

Cooking with Love For Pups

Feb 07, 2025  on Shopify

Very good customer service if you call on Whatsapp or email. Zan was very easy to work with, thorough, and knowledgeable. Subscription app is comparable to others at a lower rate. I'm a fan.

miraclemane

Feb 07, 2025  on Shopify

Really good so far! Was able to get help immediately from their support team with an issue that I had with the widgets when I installed the app. They responded in good time and I am loving the addition it brings to my website!

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