Reviews: Seal Subscriptions App

Customer reviews: Seal Subscriptions App

Reviews (2,232)

Overall rating

4.9

5

795
4

33
3

6
2

2
1

8

What Merchants Think

The "Seal Subscriptions App" receives generally positive feedback from merchants, highlighting its ease of use, comprehensive features, and responsive customer service as standout attributes. While many appreciate its affordability and intuitive setup process, some users experience technical glitches and communication lags with support, especially those located in different time zones.

Key Strengths

Easy setup and user-friendly interface.
Responsive and helpful customer support team.
Flexible pricing plans with a functional free tier.
Comprehensive features for managing subscriptions effectively.
Seamless integration with Shopify and other apps.

Common Concerns

Technical glitches, including subscription and transaction errors.
Challenges with time zone differences in customer support.
Limited in-app feature enhancements and analytics.
Difficulty in customizing subscription intervals and pricing structures.

Final Thoughts

Overall, the "Seal Subscriptions App" is well-regarded for its functionality and cost-effectiveness, providing robust solutions for subscription-based e-commerce needs. While certain limitations and technical issues are noted, the app's strong support and comprehensive offerings make it a recommended choice for many Shopify merchants.

Hana Hou Juice Co.

Aug 15, 2024 on Shopify

My business delivery days are every tuesday and saturday, and yet customers cannot create a subscription based on days of the week they prefer. This doesnt work for my business at all. Even if they have a juice delivery once every 4 days, rather than twice a week, eventually the numbers dont add up for me.

Positive Science People

Jun 20, 2024 on Shopify

Be aware that every time a customer moves house and changes their address, or updates the billing details, the subscription will break, without notifying the seller. The link you can send to the customer to update their billing details does not resolve it. This is a huge flaw in the app as it creates a lot of friction for the customer, extra work for the seller, and some lost business. I've messaged Seal several times about this, but all they suggest is setting up a new subscription. By that time it's often too late - the customer has either moved on or I have to give them a free product to make up for the inconvenience. In addition, while their customer support is fast, the quality of the replies is often poor and requires multiple emails going back and forth.