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RoundView ‑Live chat + Chatbot logo

RoundView ‑Live chat + Chatbot

Develop by Shopify

$9-$199

/ Month
Free plan available 14 Days Free Trial

Customer Sales & Support Automation

Customer engagement
Sales automation
Live chat
Ai chatbot
Support automation
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About RoundView ‑Live chat + Chatbot

Launched Jun 07, 2022

Categories

Chat FAQ

Built by Shopify

Address

Montréal, QC, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

RoundView helps Shopify businesses deliver outstanding support for customers and improves conversions and retention. It is an AI-based sales and customer support tool that enhances the customer journey tremendously. # What can you do with RoundView? 1. Improve conversion rates with proactive chat triggers 2. Reduce cart abandonment rate using automated reminders 3. Reduce website bounce rate with exit-intent triggers 4. Recommend personalized products using the product finder feature 5....

RoundView helps Shopify businesses deliver outstanding support for customers and improves conversions and retention. It is an AI-based sales and customer support tool that enhances the customer journey tremendously. # What can you do with RoundView? 1. Improve conversion rates with proactive chat triggers 2. Reduce cart abandonment rate using automated reminders 3. Reduce website bounce rate with exit-intent triggers 4. Recommend personalized products using the product finder feature 5.... more

Pros

  • Automates customer sales and support processes.
  • Offers a live chat feature combined with chatbot functionality.
  • Can improve customer service efficiency.
  • Potential to handle multiple customer queries simultaneously.
  • Can be available to customers 24/7.

Cons

  • May require initial setup and configuration efforts.
  • Chatbots may not handle complex queries as well as humans.
  • Possible reliance on internet connection and speed.
  • Customer interaction might lack personal touch compared to human support.
  • Ongoing maintenance and updates could be necessary.

Key Features

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