This company appears to be run by Bots/AI - it is impossible to speak with anyone - the app DOESN'T work and you simply get fobbed off again and again

I had an issue that needed resolving, and the support team was exceptional. The representative I worked with was very helpful and kind. He listened to my concerns and provided a solution quickly and efficiently.

Customer service from reviews has always been very quick and helpful which is great when you're trying to understand/use new features. Trilok and Jake especially have been wonderful!

I'm satisfied with the service. They offer a lot of options for the widget, and the customer service is very helpful. Any inquiries made through the live chat are always replied to promptly.

Can anyone get in touch if they have migrated to shopify and tried to copy reviews over - the response from Reviews.io so far is completely unsatisfactory and my reviews are not showing up and have no way of resolving this

Extremely helpful. Helped me every step of the way across 2 days worth of issues, as I got to grip with the software and integrations. The support was easy, simple, and extremely helpful - not mention very knowledge with what the issue.

easy to use and helpful team when things get a bit too techy for me to understand! They either do it for you or help you do it yourself!

We are very happy with Reviews.io and the online assistance they provide. very speedy and easy communication.

Maddox was super helpful with answering all my questions. He patiently understood my queries and quickly responded back with solutions. Great Customer Support!

Working with Reviews.io has been seamless and amazing! Support has been helpful with every step of the way!

Always Great service. A complete platform to handle everything review related. Everything is documented with clear steps on how to implement.

Super smooth onboarding experience with great support from Maddox. From signup, to review migration/import and being live and collecting reviews in only a couple of hours. They even helped us map product handles to SKUs as the export from our previous review app didn't include SKUs. Far superior widgets across the board.

First we are told we don't have an account - we have been with reviews.io for 6 years, and then we are told they can't help ...yet they can do what we need with a competitor Huh? HUH????

Horrible customer support. I reported the issue 11 days ago, and nothing has been solved. Their team is too lazy to do their job responsibly.

We are happy with reviews.io Once the automated reviews are set-up one can be sure that this topic is crossed of the list. The support is swift and helpful. Have used them a lot and never had a bad experience. Some of the features are not optimally efficient yet (like not being able to one-click sort the list of pending invitations for e.g. order numbers or invitation dates) but those are minor compared to having to do that all manually. So we recommend using reviews.io.

I had an excellent experience with reviews.io! The support team is outstanding, especially Trilok, who provided exceptional assistance. Their service is top-notch, and they go above and beyond to help with any queries. Highly recommend! Five stars all the way! ⭐⭐⭐⭐⭐

I'm extremely satisfied with the Reviews app. It’s incredibly useful for allowing customers to see others' opinions. We encountered a few issues, but Adam resolved them promptly and was very kind throughout the process. We are very pleased with his customer service and would definitely recommend Reviews.

Good interface and customer service - not all AI. Templates easy to change for automatic reviews. Happy with the app

Great customisation options for widgets and excellent support. If your problem isn't covered in the support documentation, there is always someone on hand to help really quickly.

We love reviews.io they were extremely helpful in the onboarding process and respond to enquiries straight away. We have accumulated over 700 reviews on our products since launch 6 months or so ago which is amazing! Thanks guys!