CAUTION!!! If you want to change the platform you have to at least take the Grow subscription from reviews.io which currently costs $299 You have collected reviews for years and then have to pay for a higher subscription before you leave just to download the file.... Unbelievable, NEVER AGAIN

While Reviews.io has the potential to be a useful tool for managing online reviews, I've found it to be quite frustrating to use. Here are some of the key issues I've encountered: Difficult to Use: The app's interface is not very intuitive, and it takes a while to understand all the features. Shopify Integration Issues: Integrating Reviews.io with Shopify wasn't as smooth as I had hoped. I encountered several challenges during the setup process. Limited Functionality: The app is missing some standard essential features for this tool. For example: Lack of Integration: There are no native integrations with popular marketing platforms like Klaviyo or Nosto, limiting the ability to leverage review data for targeted campaigns. Limited Review Moderation: Inadequate tools for effectively moderating reviews make it challenging to address negative feedback or remove inappropriate content quickly. Poor Branding Options: The review widgets have limited customization options. Essential elements like colours and fonts are difficult to change, making maintaining a consistent brand experience across the site challenging. Overall, I would not recommend Reviews.io to other Shopify store owners. Other apps on the market offer a more user-friendly experience and a wider range of features without requiring you to step outside of Shopify's billing system. Would Recommend If: You are comfortable with a complex interface and don't mind spending time figuring things out. You don't need the app's missing features and are happy to use workarounds or third-party integrations. I hope this review is helpful!

Basically unusable, do not even try, logging takes forever to only see that every feature is watermarked... Free version does not exist

The worst reviews app. Their flows do not work, so you will be missing months of potential reviews, and they are not accountable for their mistakes. On top of that they dont give you back the reviews collected when you switch platforms, basically they steal your private information, even the ones you imported when you started using the app. Its a FRAUD

This company appears to be run by Bots/AI - it is impossible to speak with anyone - the app DOESN'T work and you simply get fobbed off again and again

Can anyone get in touch if they have migrated to shopify and tried to copy reviews over - the response from Reviews.io so far is completely unsatisfactory and my reviews are not showing up and have no way of resolving this

Reviews.io is a scam

First we are told we don't have an account - we have been with reviews.io for 6 years, and then we are told they can't help ...yet they can do what we need with a competitor Huh? HUH????

Horrible customer support. I reported the issue 11 days ago, and nothing has been solved. Their team is too lazy to do their job responsibly.

Incredible Bad Support. Was long Time Customer with many Shops. Never Ever Again.

Absolutely horrible customer service, which was needed since the product doesn't work properly. Overall a waste of time and money.

Absolutely no customer service there. I uninstalled their app and there is still code on my website. After 3 days no respons at all on a question I've send. Pffff

We loved Reviews.io and have used them for years. No longer.. I'll be removing this app from all of our websites (12). They refuse to import the 670 VERIFIED reviews I had from an old website(s). However, they were perfectly fine adding and publishing Russian spam reviews. How their "trust standards" missed that I don't know.