Migration support is non-existent. Tried migrating 500 reviews over from JudgeMe and keep our Google syndication intact, but all features were completely blocked and support wouldn't help. Off to YotPo we go..

We are happy with the service provided by Reviews.io since we onboarded about 3 years ago. Their customer service is always fast to help regarding issues and the Integration into Shopify and other tools work as expected. Can definitely recommend the tool.

Excellent Support Experience with Jenson I recently had the pleasure of working with Jenson, and I must say the experience was exceptional. He was highly responsive, addressing my queries promptly and ensuring that every concern I had was thoroughly resolved. What stood out the most was his dedication to providing clear, helpful, and actionable guidance. Jenson didn’t just offer quick answers, he went the extra mile to explain solutions in a way that made everything easy to understand and apply. His professionalism and commitment to customer satisfaction made the entire process smooth and stress-free. I genuinely appreciate the level of support I received. Jenson is an outstanding representative and a real asset to the team.

I couldn't install the app's necessary widgets. However, the support team was very helpful, and the installation was completed. It works fine with the required emails. Thank you very much.

I’ve had a fantastic experience using Reviews.io on my Shopify store. What really sets this app apart is the top-notch customer support. I encountered an issue, and the support team responded immediately. They not only fixed the problem within a single day but were also incredibly friendly and helpful throughout the entire process. It’s rare to find such a dedicated and responsive team! Highly recommended if you’re looking for a reliable reviews solution with outstanding service.

It took a bit to get to customer service, but once I did it was awesome. They helped me fix my issue in no time. LOVE them!

Working with the Reviews.io team has been super helpful! Won and Leila are such great assets to have apart of your team!

Jenson has stepped into help several times and provided amazing service and resolved import/config questions on each occasion. Top CS to go with a great product.

Helpful and prompt support. Only gripe is that it's a bit painful to swap between review pages when operating multiple stores.

Top service. had a question, was connected with a live support employment person (luke). he solved my problem quickly. Nice to have live support available in 2025 - thumbs up!!!

I have used review.io before on a different account and it was super easy to use. This time, I was setting it up from scratch on the start-up plan and the support team were incredibly helpful. So far so good this time round, would definitely recommend.

Great support, functional, I specially love the shopify premium plan, price value is untouchable, thanks reviews.io for this wonderful tool. Also a special thanks for Jenson for his very accommodating service practise, appreciate!!!

I am very disappointed. The company is advertising three plans here in the App Store, which seems competitive with other apps. But the truth is that the highest plan in Shopify is just a bait-and-switch offer. In reality, it is one of the lowest plans the company has. If you are a company that has between 300 and 500 orders, you have to switch to a higher plan, which is not available in Shopify. The switch is also highly problematic and unprofessional. You then have to switch to credit card payment. However, the Shopify subscription is not stopped, but simply continues to be charged. I have been trying to get a refund for more than a week now. They keep putting me off and saying they can't access the Shopify plans. That's not professional...

The best rating tool in e-commerce. Top customer service! Fast, efficient, and helpful! We can recommend it 100%.

I’ve been a loyal user of REVIEWS.io for many years, and in every eCommerce business I’ve worked with, I’ve made it a priority to upgrade every store I worked with to REVIEWS.io to take full advantage of their advanced features and capabilities. The platform is incredibly convenient and intuitive to use. The flexibility in styling and implementing widgets is outstanding, allowing full customization to match any brand. Features like multi-language support, product grouping, and custom review invitations with advanced automation rules make it easy to create a seamless and engaging review experience for customers — a true recipe for success. What really sets REVIEWS.io apart is their exceptional customer support. In my experience, it’s the best in the industry — the live chat team is always available, quick to respond, and consistently goes above and beyond to resolve questions or implement adjustments. I can confidently and wholeheartedly recommend REVIEWS.io to any eCommerce business looking to elevate their review strategy and boost customer trust.

I had an excellent experience with the support team throughout the migration process to the Review.io platform. Their assistance made the transition smooth and efficient. Additionally, the seamless integration with Klaviyo and Shopify was incredibly helpful and made everything much easier to manage.

Setting up was a bit tedious at first, but everything is working super well now. Chat and email support is very helpful and responsive.

So far so good, support is quick and easy and the platform is diverse enough to let you do most things.

The app itself is very easy to understand with a few hidden gems in there that I hadn't thought about doing previously. We had a couple of issues while we were first setting it up and the support team were great. Very responsive and quick to dive in behind the scenes to help investigate issues.

Great, and easy platform to use. I also love that it seamlessly integrates with my email provider, but the best part is their customer support. So quick and responsive!