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Customer reviews: REVIEWS.io Product Reviews

Develop by Reviews.io

The Shopify Reviews app helps merchants collect and display customer reviews to build trust and boost sales. This review covers its features, pricing, and real user experiences to help you decide if it’s right for your store.

Reviews (671)

Overall rating
4.6

What Merchants Think

The "REVIEWS.io Product Reviews" app garners mixed feedback from merchants. Many users commend its efficient and friendly customer support and appreciate the platform's straightforward setup and functionality. However, some users express dissatisfaction due to technical issues, missing features, and difficulties with customer service, highlighting notable inconsistencies in user experiences.

Key Strengths

  • Exceptional and responsive customer support, often resolving issues promptly.
  • Easy onboarding process and integration, especially noted for Shopify.
  • Feature-rich platform with customizable widget options.
  • Positive impact on visibility and review management.

Common Concerns

  • Technical difficulties with automated review emails and integrations.
  • Interface and usability challenges noted by some users.
  • Lack of certain essential features like direct integrations with popular marketing tools.
  • Difficulties in maintaining consistent branding through limited widget customization.

Final Thoughts

Overall, "REVIEWS.io Product Reviews" is a powerful tool with outstanding customer service that excels in review management and user engagement. However, the app may face challenges in meeting all user needs due to some functionality gaps and integration issues. Prospective users should weigh these factors based on their specific requirements and readiness to navigate potential technical complexities.

GETDIGITAL

Jun 28, 2025  on Shopify

Emily R. Beautiful store design, easy checkout, and instant access to my book. Highly recommend GetDigital!

KUNU Store

Jun 26, 2025  on Shopify

I had a great experience with the support team — they were super helpful and quick to respond. The review app itself works perfectly and is really easy to use. Highly recommend it!

Blank Roast

Jun 23, 2025  on Shopify

I am very satisfied with the support. They helped me quickly and competently. I look forward to continuing to work with them and am excited to see how the ratings will be used in our new store.

Kapua Naturals

Jun 19, 2025  on Shopify

We've had a fantastic experience with Reviews.io from day one. The platform is intuitive, powerful, and packed with features that have helped us build trust and increase conversions. What truly sets Reviews.io apart, though, is their incredible customer support. Every time we've had a question or needed help, the support team has responded quickly with clear, helpful solutions. They genuinely care about your success and go the extra mile to ensure everything runs smoothly. It's rare to find a team that's both knowledgeable and so approachable.

LSE cosmetics

Jun 18, 2025  on Shopify

Best customer service. Always willing to help and going the extra mile if anything is needed. Perfect. Can highly recommend.

Kakoa

Jun 16, 2025  on Shopify

Support team are great. Had an issue with our plan but Maddox sorted it in no time, and was really quick to respond to follow up questions.

Rommy Accessories

Jun 10, 2025  on Shopify

The best review app for brands that just want to integrate product/brand reviews easily. I have little to no experience in coding/web building so I needed something straightforward, quick and easy to add to my website. The team were amazing at helping me set up and get rolling. They're always on hand if I need help which has been great, especially being able to talk to an actual person right away! Don't hesitate or waste your time looking elsewhere.

fayn

Jun 05, 2025  on Shopify

The support team was extremely helpful and able to answer even more technical questions with confidence. I particularly value being able to speak with a real person, which is something REVIEWS.io reliably provides.

Keats Beauty

Jun 04, 2025  on Shopify

Won was an absolute life saver! Fixed my problem in under 5 minutes after I had been struggling for hours! Thank you!

GOFLUO Inc

Jun 04, 2025  on Shopify

It took us a while before we fully utilized reviews.io, but during our implementation over the past few weeks, I needed help from the support team several times. In addition to having a clear interface in the tool, the support team is extremely hands-on, always looking for solutions together with you, and also super friendly. I highly recommend this app.

Wolf Mattress

Jun 04, 2025  on Shopify

The app was extremely intuitive from a setup perspective, and when I had more complex questions, the support team is extremely responsive and helpful. Highly recommend!

Steamforged Games

May 27, 2025  on Shopify

Happy with Reviews.io. Their support is always helpful and we've never had any issues when implementing the reviews on our site.

SuspensionHouse

May 25, 2025  on Shopify

Beware when you go to cancel the service, you have to go and check your email which it doesnt let you know was even sent to then double opt out of their service. When I brought up this scammy slimy move they said they wouldnt even refund it unbeknownst they kept charging me month to month. Had to dispute them with my credit card. Terrible business practice and they were also no help with install. Very pricey.

Hair Planet Hair Extensions

May 22, 2025  on Shopify

Early days, but so far I'm really impressed with Reviews.io and their Shopify integration. We used to use TrustPilot, but having had year upon year of ridiculous price rises, no feature development and poor customer service, it's refreshing to have lots more features, for less money, and also better support and service. We have our reviews set to send 7 days after customer orders are marked as delivered and customers can leave photo and video reviews. Simply excellent.

Silver Bubble

May 21, 2025  on Shopify

Have been with Reviews.io for many years now and veyr happy. I'm moving my website to Shopify and was having some teething problems with a couple of Reviews.io widgets. I contacted them and was quickly connected to someone who went into my website and sorted out putting in the Reviews widgets correctly. Their website was also very clear and useful as well for helping me integrate the Reviews.io widget on my new Shopify site.

Lifters Wear

May 12, 2025  on Shopify

We just started with reviews.io and Maddox is a great support for our setup as we have a few questions and he has a strong knowledge:)

SUSHI BIKES

May 08, 2025  on Shopify

I have contacted the support team several times for queries and have always received a quick response or help/support. Can recommend the tool at any time!

Biker's Republic

May 06, 2025  on Shopify

Stella support from the team on chat and the on-boarding. App is incredible and the features endless! Love the growth possibilities. Shout-out to Trilok on Chat and Jake Rigney

Luna Rae

Apr 28, 2025  on Shopify

Been using reviews.io for over a year, really like the platform and the way it integrates. team is really good and helpful. Solid overall, well worth it.

Heavins

Apr 23, 2025  on Shopify

Maddox from customer support was super helpful, the design team adhered to all of our needs and solved a complex issue.

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