8.9
AfterShip Returns & Exchanges logo

AfterShip Returns & Exchanges

$23-$239

/ Month
  • Built for Shopify
  • Free plan available
  • Verified
  • Return Label, Store Credit, Exchange, Return Policy, Refunds

    Flexible refund options
    Self-service returns
    Smart return rules
    Exchange encouragement
    Automated email updates
    Automated return processes
    Seamless return experience
    Carrier efficiency
    Branded return pages
    2,307 Reviews
    8.9

    About AfterShip Returns & Exchanges

    Built by AfterShip & Automizely

    Email :

    [email protected]

    Address

    120 Robinson Road #13-01 Singapore 068913, Singapore, Singapore, 068913, SG

    Website Privacy policy FAQ
    BON: Loyalty Rewards Referrals logo
    (1,488 Reviews)
    $25-$349 / Month
    • Free Plan Available
    • Verified
    • Sponsored

    Loyalty rewards program with points, POS, referrals &...

    Introduction Video

    Description

    Automated returns solution for brands to save time and recapture revenue on returns

    Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data.

    Deliver a seamless returns experience, improve customer satisfaction, save time, and recapture revenue with an automated returns solution. Recapture lost revenue by encouraging customers to exchange instead of return. Increase efficiency by setting automation rules, managing returns, and monitoring insights in one portal. Reduce customer anxiety with branded returns pages and automated email updates. Manage carriers efficiently and respond quickly with regional return routing and carrier data. more
    • Self-service returns page and email notifications to reduce customer anxiety
    • Smart return rules like returns window and non-returnable items to lower returns
    • Flexible refund and exchange options to delight customers and recover revenue
    • Automation rules like auto-refund and auto-restock to reduce manual work
    • Carrier and warehouse settings for quick and cheap package return and restocking

    Pros

    • Seamless returns experience that enhances customer satisfaction
    • Automation rules to save time and reduce manual work
    • Multiple return options including store credit, exchanges, and refunds to recapture revenue
    • Branded returns pages and automated email updates to reduce customer anxiety
    • Efficient management of carriers and warehouses
    • Great customer support with high ratings for responsiveness and helpfulness
    • All-in-one solution for managing returns and exchanges

    Cons

    • Some users reported the app is not perfect and has room for improvement
    • Issues with certain carriers, such as DHL, and lack of flexibility in addressing problems
    • Standard responses from support in some cases which might not fully address unique issues

    Top Helpful Reviews

    View all reviews

    Kikiva Collection

    Dec 04, 2024  on Shopify

    Very great customer service! Help me set up my entire aftershock returns - very great help & highly recommend. Moazzam was my consultant

    AuraSource

    Nov 23, 2024  on Shopify

    Aditya was extremely helpful and patient with me and went above and beyond with a Google Meet meeting to assist me in my time of need. I am very appreciative. Thank you Sir!

    HABITANT-E

    Nov 20, 2024  on Shopify

    Me encanta la personalización, el dinamismo y la facilidad de uso, me parece una app increíble para utilizarla dentro de tu tienda, increíble.

    Nothing Fits But

    Nov 13, 2024  on Shopify

    The app has streamlined our return process, making it effortless for us and our customers. The user-friendly interface and automation options are a huge time-saver. Highly recommend! Thanks :)

    A L E X A N D R A

    Oct 21, 2024  on Shopify

    I have been using this app for a couple years and they have just updated the integration with Shopify so as soon as a return is submitted to their portal (even credit or exchange request) the value of that order comes off your sales total. I have been in contact with the app to understand (unsuccessfully) how it all works as it's a nightmare for reporting. I have been emailing Ryanne for weeks who responds every 8 days. They havent been able to tell me what happens to the sale total when the return is later refunded to a credit (which we offer via a different app). I'm ready to move into a new returns app now the function and the service are both painful.

    Rancourt & Co.

    Oct 16, 2024  on Shopify

    There was a small hiccup with AfterShip and their team was able to resolve this issue within minutes!

    Sexy Little Robe

    Oct 15, 2024  on Shopify

    Absolutely thrilled to work with AfterShip. Moazzam was amazing at walking me through the platform!

    ParafarmaBaby

    Oct 09, 2024  on Shopify

    estoy en el periodo de prueba gratuita pero de momento todo funciona muy bien, gracias por el servicio

    Urban Caravan

    Oct 08, 2024  on Shopify

    Very good customer service and they were really helpful and fast. Aditya helped me a lot to set things up!

    American Blossom Linens

    Oct 07, 2024  on Shopify

    Customer support was very helpful in resolving my issue. Overall the product has performed very well.

    OrtoPrime.de

    Oct 07, 2024  on Shopify

    Moazzam me ayudo a configurar mis cuentas de manera rápida y efectiva incluso se ofreció a hacer una llamada conjunta para solucionarlo y me ayudo con mi mala comprensión del ingles. Lo solucionamos y estoy muy agradecido.

    RYAN AND REMI

    Oct 03, 2024  on Shopify

    Terrible customer support. They sent me to robot chat because I didn't give them a review right away. Unanswered email for days.

    Bailey's CBD

    Sep 26, 2024  on Shopify

    Aditya was very helpful with customer service. I had an issue getting an exchange to process. He helped sort through my settings and helped me understand how to fix the issue I was experiencing. As a store owner, things like this can get very frustrating. I'm glad the Aftership team was there for support.

    Wukogals

    Sep 23, 2024  on Shopify

    Aditya was very helpful & patient when I needed assistance with an issue I was experiencing in the returns center. Very informative!

    AXELEGRO

    Sep 23, 2024  on Shopify

    AfterShip Customer service was great helping me set up a complex shipping rule. Aditya was excellent and resolved the issue straight away via screen share. Really helpful and great customer service :)

    Show more reviews

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