The UPS Shipping Dashboard plugin has been a reliable tool for managing my shipping needs. The dashboard is intuitive and provides all the essential features to streamline order fulfillment. The customer support team, particularly Ruben, has been exceptional. They resolved my issue quickly and ensured everything was running smoothly within a short timeframe. Their professionalism and efficiency truly stand out. Highly recommend this plugin for anyone looking for a seamless integration with Shopify and top-notch customer service!

Great support. Had some questions/issues with the app but the support was great and very fast. Haven't used the app yet as the site in stil in developing but for sure will use it soon. For now 5 Star!

Great app, works like a charm. Customer Service is outstanding, I reached out in during the weekend and they responded right away, even during the late hours. Def recommend!

For the past five years, we had been using the ShippyPro application for generating our shipping labels. We decided to try UPS's native application, and we couldn't be more satisfied. The app is user-friendly, seamlessly integrated with Shopify, and easily customizable to fit our needs. We requested an additional feature (package weight transfer), and it was implemented within 48 hours. Whenever we needed assistance, Ruben responded immediately, guiding us step by step and ensuring our issue was resolved before letting go. Congratulations to the team!

Great support to set up the app, and easy to use. We had set up the app integration ourselves and wanted to check if we'd done everything correctly. This was easily organised with UPS and helped us avoid making some rookie mistakes in future. What we really appreciate is that this app has been developed by UPS and not by a third party. We have a lot of different products with different weights and sizes and therefore use a range of different packaging boxes. This is easily set up in the settings, on top of the standard UPS Express boxes. These settings make processing a lot quicker than what we were used to. Collection of parcels is easily organised through the Pick-Up function and commercial invoices for international shipping are printed 3-fold by default, as required by US and non-EU European countries. Automated notifications keep our customers and ourselves informed regarding track and trace and delivery, which is a great service. All in all, very happy with this app. And support is readily available for troubleshooting.

I had issue printing the ZPL format labels, I setup a call with the support team, they gave a solution and within 15 minutes I was able to print labels. Thank you.

The app works great and is pretty easy to use! Also the 2 times i needed help, i got my issues resolved quick! No joke here, they really care about their users!

We are just starting to use the UPS Dashboard app with Shopify. The customer support is fast and efficient, and also very kind - we have been assisted by Ruben. All our initial doubts have been resolved. The system is very practical and it saves us a lot of time in creating shipping labels and also following up on incidences with the delivery.

App works great! Support is fast. I had a few suggestions for improvement, and they've added it to roadmap. Keep up the good work! :)

Doesn't support checkout rates, so there was no way to expose UPS to customers, and it tried charge me literally 3-4x as much for UPS shipping labels as Shopify's built-in UPS labels. This app was charging more for the slowest UPS service than Shopify charged for the fastest UPS service! Completely absurd.

Had an issue with importing orders from Shopify, got a quick help from the UPS team and everything was running smoothly shortly after.

we have an issue with sync shopify orders to UPS ecommerce dashboard, it is a show stopper. Can you anyone help with it, please contact us.

The App doesnt work as smooth as it should vs their competition. The main issues Ive seen are reading orders incorrectly from Shopify (especially with orders with several items) and certain orders dont get auto-fulfilled in Shopi when printing labels in the app (and we still dont know whats triggers this problem). Eitherway, this happens in a short amount of orders but I think it should get improvements. Regarding the CS support, the service has been great and helpful.

WE HAD AN ISSUE WITH NOT BEING ABLE TO CONNECT WITH OUR UPS DASHBORAD THROUGH OUR SHOPIFY APP. BUT WITH A LITTLE HELP FROM THE SUPPORT TEAM WE GOT IT FIXED AND ALL BACK RUNNING SMOOTHLY. THANKS FOR YOUR GREAT SUPPORT

I've not been using the app very long, but so far I've had a good experience with it and customer support was extremely helpful in resolving the one issue I had.