The support I received has been good - we had many questions when changing from another Courier service as the setup is different. Every question I asked got answered. The app is quite good, it does have some limitations, but does what we currently need it to do.

It's ok but could and should be a lot better if it's the official UPS app. It's not particularly user friendly, the text is pale grey against a white background which makes it difficult to use. It has limited features, for example you can't do a split shipment, and there's no address validation etc. We use it occasionally but it's not that good if you have a lot of orders to ship so we mostly use another third party shipping app linked to our UPS account. Hoping it improves in time

The UPS Shipping Dashboard plugin has been a reliable tool for managing my shipping needs. The dashboard is intuitive and provides all the essential features to streamline order fulfillment. The customer support team, particularly Ruben, has been exceptional. They resolved my issue quickly and ensured everything was running smoothly within a short timeframe. Their professionalism and efficiency truly stand out. Highly recommend this plugin for anyone looking for a seamless integration with Shopify and top-notch customer service!

Great support. Had some questions/issues with the app but the support was great and very fast. Haven't used the app yet as the site in stil in developing but for sure will use it soon. For now 5 Star!

Great app, works like a charm. Customer Service is outstanding, I reached out in during the weekend and they responded right away, even during the late hours. Def recommend!

For the past five years, we had been using the ShippyPro application for generating our shipping labels. We decided to try UPS's native application, and we couldn't be more satisfied. The app is user-friendly, seamlessly integrated with Shopify, and easily customizable to fit our needs. We requested an additional feature (package weight transfer), and it was implemented within 48 hours. Whenever we needed assistance, Ruben responded immediately, guiding us step by step and ensuring our issue was resolved before letting go. Congratulations to the team!

Great support to set up the app, and easy to use. We had set up the app integration ourselves and wanted to check if we'd done everything correctly. This was easily organised with UPS and helped us avoid making some rookie mistakes in future. What we really appreciate is that this app has been developed by UPS and not by a third party. We have a lot of different products with different weights and sizes and therefore use a range of different packaging boxes. This is easily set up in the settings, on top of the standard UPS Express boxes. These settings make processing a lot quicker than what we were used to. Collection of parcels is easily organised through the Pick-Up function and commercial invoices for international shipping are printed 3-fold by default, as required by US and non-EU European countries. Automated notifications keep our customers and ourselves informed regarding track and trace and delivery, which is a great service. All in all, very happy with this app. And support is readily available for troubleshooting.

I had issue printing the ZPL format labels, I setup a call with the support team, they gave a solution and within 15 minutes I was able to print labels. Thank you.

The app works great and is pretty easy to use! Also the 2 times i needed help, i got my issues resolved quick! No joke here, they really care about their users!

We are just starting to use the UPS Dashboard app with Shopify. The customer support is fast and efficient, and also very kind - we have been assisted by Ruben. All our initial doubts have been resolved. The system is very practical and it saves us a lot of time in creating shipping labels and also following up on incidences with the delivery.