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Customer reviews: O:Request A Quote & Hide Price

Develop by Quote Snap

The Omega Request for Quote app helps Shopify merchants streamline custom pricing requests, bulk orders, and B2B sales. This review covers its features, pros, cons, and real user experiences to help you decide if it fits your store's needs.

Reviews (678)

Overall rating
4.9

What Merchants Think

Overall, merchants are highly satisfied with the "O:Request a Quote ‑ Hide Price" app. They praise its functionality for managing customer inquiries and hiding product prices efficiently. Users consistently appreciate the app’s ability to enhance their sales processes by allowing personalized quotes and interactions. The app's ease of use and seamless integration with platforms such as Shopify receive acclaim, as does its exceptional customer support.

Key Strengths

  • Remarkable customer support with quick response times and effective resolution of issues.
  • Easy installation and seamless integration with Shopify.
  • Highly customizable and user-friendly interface.
  • Effective for hiding prices and managing quote requests.
  • Enhancement of sales process and customer interaction through personalized quotes.

Common Concerns

  • Some users experience initial setup difficulties, particularly with advanced features.
  • Support availability can vary during off-peak hours for certain regions.
  • Intermittent technical issues, such as slow updates or errors, occasionally reported by users.
  • Documentation and instructions can sometimes lack clarity and require improvement.

Final Thoughts

The "O:Request a Quote ‑ Hide Price" app is well-received by its user base for its robust functionality and outstanding support. While a few technical and setup concerns exist, the overall efficiency in managing product prices and enhancing customer engagement makes it a valuable tool for merchants looking to provide tailored shopping experiences.

GastroHero

May 07, 2025  on Shopify

Great and easy to setup App, with a support team that deserves a special mention. They are responsive, friendly, and always ready to help with any questions or tweaks we needed.

AdelabTest

May 06, 2025  on Shopify

This app and it result are up to the mark. It functionality is smooth and the best part is their support team is the best. They solve all queries on the spot.

DMC Higiene

Apr 25, 2025  on Shopify

Great app! And more than that they really have a super functional and proactive customer service. Recently we experienced a bug in the system and they did everything possible till get it sorted out. Really great communication. Highly reccomended.

The Crumble Story

Apr 18, 2025  on Shopify

I informed them that I don't want to use their plugin anymore and did not receive any reply. I was still charged $165 for a year in advance after some days. They do not bother to reply at all.

Famous Haus

Apr 11, 2025  on Shopify

Intuitive app, easy to use, and simple to set up. Where there were doubts, the support team was extremely helpful.

biket.co.za

Apr 04, 2025  on Shopify

We have the 'add to quote' button on the products, which allows the customer to generate a quote straight away, and often helps close deals faster. Great app

Nightoptix™

Mar 29, 2025  on Shopify

Great support! Wanted an amendment done quickly and Joy jumped on it straight away. My request was dealt with within 5 minutes! Thank you!!

Competitors Outlet

Mar 26, 2025  on Shopify

So far so good. Customer service has been very responsive to our requests. The app is still developing and looking forward to more functionality.

Land O' Radios

Mar 24, 2025  on Shopify

O:Request a Quote is so easy to use and it merged to our shopping cart easily. We had only one issue which was more than likely on our behalf but Ben and his team quickly fixed it on the same day. Thank you for your great service

Sci-Bots Inc.

Mar 21, 2025  on Shopify

We’ve been piloting the O:Request a Quote ‑ Hide Price app on our Shopify site, and it has been working exactly as expected, hiding prices and making the setup process simple and straightforward. What really stood out was the support. I ran into a technical issue, and Ben from their team responded quickly and resolved it right away. Excellent customer service so far!

Trustico® Online Security

Mar 21, 2025  on Shopify

We would avoid this like the plague. Unfortunately we installed Quote Snap and Pareto. The Pareto app had a problem where it wouldn’t honor the rules and allowed checkout anyway. After contacting support we were advised the problem would be looked into, more than 2 weeks passed without a response. Then all of a sudden the checkout couldn’t be used for any order - it was disabled. This happened from the same time Quote Snap was installed, perhaps a coincidence but it was either a problem with one or the other apps created by Omega - either their Pareto app or Quote Snap. It’s already confusing enough using an app like this with a B2B store as there’s nothing consistent between a B2B and DTC sale, and it complicates things when there’s catalogs in one currency and the address being used is in another market. You have to pay $100 a month as a premium for being on Plus, but markets and currencies are still a mess - and then things go wrong and you end up with quotes in the wrong currency. It’s the not straightforward for a customer to know how this differentiates, let alone the store owner. Support advised that server maintenance at Omega could have caused the checkout to be disabled, which is a real problem that the cart relies on their service being fully functional or it could disable the checkout. The actual cause wasn’t found, but removing and disabling the apps brought the checkout back to life. The problem wasn’t evident and it took to removing apps to find the culprit. Even disabling it didn’t initially help. This unfortunately resulted in a loss of revenue and angry customers. These apps should be designed that if there is any type of issue at the apps servers that there is at least an option to allow checkout to proceed, not to simply disable it or make it unusable. This is simply an app I’d avoid, especially not being able to get support when the issue was occurring - Plus stores are looking for reliability and help when needed, that’s why these devs charge more for a Plus store isn’t it?

North Metro Dermatology

Mar 20, 2025  on Shopify

Super easy to use app! But most importantly, the customer service was AMAZING. The native settings weren't removing the "Add To Cart" button so I used the chat feature and someone helped me right away. They had a fix for the issue within 5 minutes. Literally unheard of these days. 10/10 would recommend just for the customer service!

Les Arbres de la Vallée

Mar 18, 2025  on Shopify

Très bon service de Ben qui m'a réparé un bogue rapidement. Mes prix s'affichaient (alors que je veux les cacher), mais il a été efficace!

My Store

Mar 14, 2025  on Shopify

I am new to Shopify and started using Omega Request a Quote. So far so good and the customer service is excellent. I needed a bit of help at the start and Ben was helpful and efficient. All my questions were answered quickly, and I can't wait to launch my website www.furnify.co.uk.

Contre-Temps Paris

Mar 13, 2025  on Shopify

After struggling for weeks and to no avail, to find a way to customize the Privilege theme in order to simply manage to hide the price of a product that is no longer available but still needs to be shown in the store I finally found The App you need for that: O:Request a Quote from Quote Snap. Easy to install with a great help desk that answers pretty much 24/7 and solves your issues while you're asleep. Really impressed by that team. Highly recommended for a very reasonable monthly price!

Brinnova

Mar 05, 2025  on Shopify

Great quote app that support our business needs with amazing support. Must have quote app if you need a quotation on your website.

Noteworthy Selections

Feb 27, 2025  on Shopify

Within the first week of install, I incurred issues with the app. The most notable and disastrous issue of all was in January 2025. This app was identified by the Shopify Dev team as being the primary reason my website has been ruined. Pictures on the homepage were deleted, now product collections are suddenly gone. Alan N. the developer here was not helpful and unresponsive when I stated what was going on. He didn't bother to respond to my email. Customer support can't fix a developers mistakes.

Gueoul'Art

Feb 27, 2025  on Shopify

This application is excellent. It is very easy to use, and there is also a responsive support team that replies within 2 to 3 minutes! Great job.

Paniolo Printing // Blue Lava Inc

Feb 26, 2025  on Shopify

The app functionality and purpose is one of the best along with the customer service. Lynn was instrumental in facilitating a change with their development team to accommodate fluidity for our Client's website experience. The result of this was great. Communication is excellent and the app works perfectly. Super stoked on this implementation and use of the app for our business needs. Check them out!

GAPS Water Treatment

Feb 26, 2025  on Shopify

I installed this to trial but it didn't have all the functionality we needed but seemed like a nice app - used for a few hours and uninstalled but was charged $16.99 - so I'd be careful before using the "free trial" - it isn't free!

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