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Customer reviews: Report Pundit: Custom Reports

Develop by Shopify

Report Pundit is a powerful Shopify app designed to simplify store analytics with customizable reports and dashboards. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (1,752)

Overall rating
4.9

What Merchants Think

"Report Pundit: Custom Reports" is widely praised by Shopify merchants as an essential reporting tool that significantly enhances the ability to generate and analyze data. Merchants appreciate its ease of use, the breadth of functionality it provides, and the outstanding customer support, which is often highlighted as a key strength.

Key Strengths

  • Highly customizable reports that cater to specific business needs.
  • Exceptional customer support, known for quick and effective responses.
  • Broad range of features including multicurrency support and automatic scheduling.
  • Seamless integration with other tools and Shopify features.
  • User-friendly interface and ease of generating insightful reports.

Common Concerns

  • Some reports are not pre-built and require back-and-forth customization.
  • Occasional technical issues with report accuracy or delivery.
  • Pricing information complexity or discrepancies noted by some users.
  • Complexity and learning curve for users not familiar with custom reporting.

Final Thoughts

Overall, "Report Pundit: Custom Reports" receives high praise from its users, especially for its customization capabilities and superb customer service. While some minor concerns exist, the tool is considered invaluable for businesses seeking detailed insights from their Shopify data. The ability to create precise and complex reports tailored to specific needs makes it a highly recommended app for data-driven decision-making.

Arica Institute

Nov 14, 2025  on Shopify

This is a great app. I like it most because of the excellent support I have always received. The app and the reports are well done. We are really pleased with how it has integrated into our companies.

Urban Kit Supply

Nov 14, 2025  on Shopify

Existing reports were ok, but support wasn't. Left a message through chat: no answer, got an email offering help to make changes to the report I used, but those were never done. Also got an email about pre-created reports, and neither of them worked.

Sunglass Sanctuary

Nov 13, 2025  on Shopify

Excellent application that provides an extended and in-depth amount of reporting options. I am equally as pleased with the helpful support staff, especially Vijay as he quickly resolved my question via live chat. Highly recommend if you demand details of your business operations!

606River

Nov 13, 2025  on Shopify

Just starting using this app, great experience, tech support was awesome helping customize (during trial, no less). Will definitely keep this one in the tool bag. Some limitations in calculating/displaying desired result, but it's not their fault, Shopify is the problem.

The Vinyl Store

Nov 12, 2025  on Shopify

They always help me with my report set up queries quickly and an ease to work with. Thank-you for your work.

Vertx-Test

Nov 11, 2025  on Shopify

Great app. Many templates. The custom reports feature looks to be pretty robust. One I get a handle on the Shopify data schema the report features hear will be real useful. Better than OOB. The agents are also very helpful in creating quick little reports.

CarniStore

Nov 11, 2025  on Shopify

Excellent App with Outstanding Customer Support! Report Pundit has been an amazing tool for our store, it makes reporting so much easier and flexible. What really stands out is their customer service. Any time we’ve needed a very specific or customized report, their support team has been incredibly responsive and helpful. They take the time to understand exactly what we need and deliver the perfect solution quickly. Highly recommend this app to anyone who needs detailed, customized reports and appreciates great customer support!

Xander

Nov 06, 2025  on Shopify

Shopify reports are just terrible hence the need for this app. I really love this app and use if for several clients. Support is super responsive and helpful!

Stüssy Europe

Nov 06, 2025  on Shopify

Awesome customer service. They helped me generated report in timely manner. The app also have lots of useful insight to help elevate your business.

Entegro Health

Nov 05, 2025  on Shopify

Really good experience with the app. Straight forward. I was very happy with the level of customer service from their team, when solving reporting discrepancies. I highly recommend it!

A Ma Maniere

Nov 04, 2025  on Shopify

This app really helps me dive in deep with product sales. It allows me to breakdown the sales even by product sales or collection. If I'm unable to find the information I'm looking for own my own, I just provide the one of the agents the information I need, and they break it down for me and also tell me how they were able to provide me with the information. This app really is the best!!!

The Breast Form Store

Nov 04, 2025  on Shopify

I have explored other apps and found that this does exactly what I want it to do and their support is tremendous. Always there, and ready to resolve in realtime. Amazing!

Pocket Hose

Nov 03, 2025  on Shopify

The app is fantastic but what's even more amazing is their online help which was a real person and not an AI bot which are all too common these days. I got great help immediately.

Big League Edge / Home of Prospect United & USA-LABC

Oct 30, 2025  on Shopify

Customer service is wonderful. I have been using this app for a couple of years. The customization has helped simplify my tasks for ordering and follow-up with customers.

LEWKIN - UNITED KINGDOM

Oct 22, 2025  on Shopify

They always help quickly when problems arise. It's great that they can resolve things immediately, and the data is categorized for easy viewing.

Equiflair

Oct 22, 2025  on Shopify

I’ve been using Report Pundit with Shopify, and the level of customer support I’ve received has been exceptional. Their team is incredibly responsive, patient, and knowledgeable. I needed help building a detailed tax and payout report, and they not only understood exactly what I was after but also went above and beyond to customize it for my business. What really stands out is how fast they reply — no waiting around — and how they explain things clearly without any jargon. It feels like they genuinely want you to succeed with their app. If you’re looking for powerful reporting backed by truly first-class support, I can’t recommend Report Pundit enough. Easily one of the best app support experiences I’ve had on Shopify!

Gecko Studio

Oct 21, 2025  on Shopify

Powerful app with 10/10 customer service. If you cant find a column or varialble, the support staff can build customs ones for you, for free. Really good service.

Kurdistan FA

Oct 16, 2025  on Shopify

I’m extremely disappointed with this app. For 16 days I’ve been trying to get my report right. They kept promising they could fix it, but every time one issue was solved, another one appeared. Even during the free trial, they couldn’t get it to work properly. My accountant has been waiting for over two weeks, and still nothing works. It cost me a lot of time, energy, and frustration. After 16 days with no results, I’ve had enough. I’m deleting the app. Maybe this app works for very simple Excel exports, but if you need anything detailed or professional, don’t bother. It’s a waste of time.

Custom SYNC Performance

Oct 15, 2025  on Shopify

Exceptional customer service and support. Always able to help me build super customized reports for my unique needs.

Bunnasia

Oct 15, 2025  on Shopify

one of the best apps, for reports and best service i have seen with shopify apps. if there is a special report you need they usually get it done straight away. can not recommend enough.

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