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ReplyDesk: AI Helpdesk
Multichannel Helpdesk and CRM Solution Powered by AI
About ReplyDesk: AI Helpdesk
Built by ReplyDesk
Introduction Video
Description
AI-powered multichannel help desk to boost sales & streamline eCommerce customer support
Make eCommerce support easier with ReplyDesk's AI multichannel helpdesk! Bring together conversations from 10+ world's leading selling channels (Amazon, eBay, Walmart, Etsy, Shopify, Facebook, TikTok and more) in one simple inbox. Use AI to auto-reply, translate, summarize tickets, fix grammar, and create custom responses. Get order details instantly. Sell better and give amazing customer support across every channel.
- AI Powered: auto-replies, rephrase, grammar fixes, ticket summery, translation
- Connect: Amazon, Walmart, eBay, Etsy, Facebook, Instagram, TikTok and more!
- Built for teams: auto-assign tickets, notes, mentions and agent statistics
- Auto responder: auto-respond to customer messages with tailored replies
- Automations: built-in customizable automations to streamline your workflows
Pros
- Centralizes all customer interactions in one place, ensuring consistent and efficient support
- Seamlessly integrates with over 12 leading marketplaces, webstores, and social media platforms
- AI-powered features, including built-in GPT to compose emails and reply to messages quickly
- Supports onboarding team members with notes, mentions, and statistics
- Minimal learning curve with beneficial AI features
- Excellent customer service that is helpful, insightful, and receptive to feedback
- The development team is willing to implement features based on customer requests
Key Features
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