C'est une application fiable qui m'a permis d'augmenter mon taux de conversion. De plus le service client est très réactif patient et à l'écoute.

estoy satisfecho con el servicio, principalmente con kemal que me atiende muy bien cuando hago mis consultas

Valentina from Releasit has been a great help. She responded promptly, guided me clearly, and made the whole process so easy. Truly appreciate her support!

Buena aplicación, todo muy fácil de usar, además soporte siempre contesta muy rápido y son muy atentos

– Issue Resolved & Good Support Response (Updated) UPDATE: After my initial review, the support team contacted me and handled the situation professionally. They: • Restored my 1-year paid plan • Offered compensation for the inconvenience • Took responsibility for the issue The problem on December 23rd, 2025 caused real disruption to my business, but I appreciate that the team: • Responded clearly afterward • Fixed the issue • Made an effort to compensate the losses While the incident itself was frustrating, I believe the way a company reacts matters a lot — and in this case, they improved the situation. I hope they continue improving: • Communication before technical issues • Preventing paid plans from being affected Thank you to the support team for resolving the problem

Es una aplicacion muy facil de configurar y el proposito de generar una venta con pago contra es bueno aparte de las demas funciones.

Mi trovo molto bene con questa app per la gestione dei contrassegni e l'assistenza è veramente gentile e disponibilissima. Consiglio molto

La aplicación es buena y siempre me han dado una buena atención, rápida y efectiva. Si bien tuvieron un tropiezo en diciembre con el token, han sido más que respetuosos y comprensivos para ayudarme a solucionar. Muy recomendada.

This plugin gets disconnect automatically and they do not even store orders anywhere in the system. So do not install this plugin if you do keep checking your dashboard

App stopped working and lost many order, because customer wasn't able to complete order. They ask me to reinstall, which make me subscribe to their plan again.

Since December 23rd, this application has experienced issues where customers cannot place orders, and the app management interface cannot be opened. As a last resort, I had to uninstall it. When I reinstalled it yesterday, the paid plan was no longer active and reverted to the free plan. Despite reaching out to the official support team, I have not received any response. Additionally, since the uninstallation, my Facebook pixel tracking has been malfunctioning and failing to provide accurate data. I have now discontinued the use of Releasit COD Form.

Very Disappointing Experience & Financial Loss I have been using this app with a paid 1-year plan, not the free plan. Unfortunately, on December 23rd, 2025, the app suddenly stopped working. We did not receive any warning email in advance. Because of this issue: • Orders stopped going through • My store was blocked on a free plan without my consent • I lost sales during peak hours • I lost over $200 in paid advertisements because orders were not processing After 24 hours, the team finally sent an email asking us to uninstall and reinstall the app. When I reinstalled it, my 1-year paid plan was completely gone, and the app treated my account as if I was on a free plan. This caused: • Missed orders in the morning • Direct financial loss • Wasted ad budget • Stress and damage to my business operations For an app that handles orders and revenue, this level of downtime, lack of communication, and loss of paid plans is unacceptable. If you are running a serious business and spending money on ads, be very careful. An app issue like this can cost you real money, and the support response was too late. I expect: • Restoration of my paid 1-year plan • Compensation or at least accountability for the losses • Better communication before critical issues happen Very disappointing experience.

Very fast answers, staff is really good, specially Kemal, he was very kind and did his best to solve my problem.

Aplicación perfecta para pedidos contra reembolso. La velocidad que tienen a la hora de resolver problemas con el chat es genial! recomendadisima.

We had an issue with the application and contacted support via chat. A representative named Dzenan responded. We explained the problem we were experiencing, and he was extremely helpful, paying close attention to every detail and, most importantly, resolving the issue. It’s very important to have someone like that on the team—someone who truly cares about the client and takes the time not only to fix the problem but also to offer advice and guidance. All praise for Dzenan, and we will definitely ask for him again if we encounter any issues in the future.

we tried a lot of cod based forms apps... the app is perfect, fast with very flexible options from upsells, crossalles increasing the AOV... and the communication is very fast the whole day specially with Kemal, he is super friendly, fast , and very professionnal

I come from an engineering background so I'm aware that quality of an app is determined when there are issues and not what when everything is working seamlessly. After an outage, they sent a notification intimating my team and resolved it in a reasonable timeframe. The support contact I spoke to, Kemal, was very professional and helpful in the overall interaction. Highly recommended, just for how pleasant the support experience was when the app didn't work as expected.

We experienced multiple outages on two Shopify stores using Releasit COD Form. The app went down during live ad campaigns, preventing customers from completing orders. After following support’s advice to uninstall and reinstall, the app failed again shortly after, causing additional ad spend and revenue losses. There was no prior outage notification, which made it impossible to pause ads in time. Support was responsive and polite, but for a checkout-critical app, reliability and real-time incident alerts are essential. If you’re running ads, make sure you have a backup checkout solution.

Service outage lasting over 24 hours and still ongoing. No updates, no status notifications, no communication at all. Unacceptable reliability for a COD form app.

el formulario no funciona me hicieron perder mucho dinero deverdad y cuandoel formulario deja de funcionar tampoco avisan a nadie y la campañas siguen gastando