We were initially using the Releasit COD Form app on our store, but recently encountered a serious technical issue where customers could not complete orders—the form would just keep loading and never redirect to the confirmation page. After days of declined orders, we identified that the issue was coming from the Releasit app. When we contacted their support, instead of fixing the problem, they told us we must include an email field in the form for it to work—something that was never required before. We explained that other apps, , work perfectly fine without forcing this. Still, no proper solution was provided, so we decided to switch to another alternative However, what happened next was shocking. As soon as we moved away from Releasit, we started receiving fake and bot orders on our store—clearly targeted, and likely not a coincidence. It seems like a form of retaliation or unethical behavior from their side, which is completely unacceptable. If you're considering using Releasit, be careful. Based on our experience, not only is the support unhelpful, but switching away from their app might expose your store to spam or malicious activity. We strongly recommend going with a more reliable and ethical alternative

didnt use the app they still charged

Its a problematic app. After using the app, whihin an week facebook pixel will show error and subsequently facebook ads campaign will stopped working. The reason being "Content ID" is not being captured by this app and so error in Facebook pixel will come. I have installed this app in my multiple shopify store and all store got affected because of this app.

PESIMA APP. SIMPLEMENTE NO FUNCIONA.

this app is not good! i have an order that their supposed to be processing since 16 January and its the 21st of January.... and i am not the type of person to be writing reviews..

Not a good app. limited usability.. interfered with homepage with no option to manage

disaster bad support team

Avoid using this app , bad service

VERY PATHETIC APP! One day it will work and all of a sudden there will be a glitch which the team will deny abruptly instead of helping. Most of their reviews are bought and it cannot be trusted. Everyday I am having some other big glitch with this app.

Very Bad

There support is very bad, they never help ! like a robot, but the app is good

Avoid using this app, I tried to add the pixel function and now My meta ads library is messed app. I lost time and money for this app.

some times this app have a issue like pincode incorrect or buy button still loading. I got this issues 2 times in this year. I lost thousands of orders because of this issues.

it sucks it is not tracking my orders aonly

I have uninstalled the app since 2 months . Money is being deducted from me.

pas facile à configurer

3rd class application 3rd class customer support dont buy premium version Releasit COD Form

If there would have been a 0 star rating would have done it. Simon from their team was talking rudely when I asked them to fix a problem, also everytime they were not able to fix the issue in their constantly buggy app they said ..."this is from shopify and we cant do anything". Every now and then there is a bug in their COD form, which they thensleves are not able to resolve

The app and its support were very good in the initial days but now they have hired some very bad support staff. There are some bugs in the app's OTP verification system, someone was able to bypass it and was placing 50+ OTP-verified orders each day on our store every time with a unique mobile number.. I reported this to support but the support person did not even acknowledge the issue...I asked to get this checked by a tech person and he did not even try to understand the problem by creating any test order... Overall this was a very bad experience and I have lost trust in the app's functioning.. I have now decided to end my 3 years relationship with them.

So an embarrassing experience with the support every time. So a buggy app and every time something doesn't work properly. I paid a lot of money on the trash with these guys...