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Customer reviews: Referral Candy & Affiliate

Develop by ReferralCandy
<h3>What Merchants Think</h3> <p>Overall, merchants find the "Referral Candy &amp; Affiliate" app to be a valuable tool for increasing customer engagement and driving sales through referrals. The app is praised for its ease of use, customizable options, and strong customer support. While most reviews are positive, a few users experienced billing issues and challenges in contacting support, indicating room for improvement in customer service processes. </p> <h3>Key Strengths</h3> <ul> <li>Easy to set up and use with seamless integration.</li> <li>Highly customizable referral campaigns and emails.</li> <li>Effective and prompt customer support, often praised by name (e.g., Irene, Roj, Jessa, Katherine).</li> <li>Comprehensive analytics to track referral performance.</li> <li>Automation features that simplify managing referrals.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Occasional issues with billing and refund processes.</li> <li>Some users found the pricing structure to be potentially expensive.</li> <li>Difficulty in cancelling services or getting responses from the support team in some cases.</li> </ul> <h3>Final Thoughts</h3> <p>"Referral Candy &amp; Affiliate" is generally well-received as an effective referral marketing app, lauded for its user-friendly design and exceptional support. Despite a few criticisms regarding pricing and billing, the app's strengths lie in its robust feature set and customer service excellence. It remains a recommended choice for merchants looking to boost sales through referrals.</p>

Reviews (2,156)

Overall rating
4.9

What Merchants Think

Overall, merchants find the "Referral Candy & Affiliate" app to be a valuable tool for increasing customer engagement and driving sales through referrals. The app is praised for its ease of use, customizable options, and strong customer support. While most reviews are positive, a few users experienced billing issues and challenges in contacting support, indicating room for improvement in customer service processes.

Key Strengths

  • Easy to set up and use with seamless integration.
  • Highly customizable referral campaigns and emails.
  • Effective and prompt customer support, often praised by name (e.g., Irene, Roj, Jessa, Katherine).
  • Comprehensive analytics to track referral performance.
  • Automation features that simplify managing referrals.

Common Concerns

  • Occasional issues with billing and refund processes.
  • Some users found the pricing structure to be potentially expensive.
  • Difficulty in cancelling services or getting responses from the support team in some cases.

Final Thoughts

"Referral Candy & Affiliate" is generally well-received as an effective referral marketing app, lauded for its user-friendly design and exceptional support. Despite a few criticisms regarding pricing and billing, the app's strengths lie in its robust feature set and customer service excellence. It remains a recommended choice for merchants looking to boost sales through referrals.

Step One UK

Mar 19, 2024  on Shopify

The app is super easy to setup, implement and debug - would recommend to anyone! JC was also super attentive for when I needed some help!

WTF IS FASHION

Mar 19, 2024  on Shopify

In my case it was Larisa who attended me, she went beyond what you would expect to resolve my issue, so my rating is 5, I cannot talk a lot about the app since I just have downloaded it, but customer success team, pretty good.

Farm Field Table

Mar 13, 2024  on Shopify

Worked with Innah on getting our shopify store reconnected to our referral candy account and she was always following up and reached out to their engineers and got an answer for us almost immediately. This team is amazing and they will follow up with you to make sure you have a solution in place before moving on. Amazing! Thank you Innah!

Ample Foods

Jan 29, 2024  on Shopify

Riz was great she was able to help me with my request in a short time. She is very friendly and professional. Thank you so, much!

Bondi Coffee

Jan 24, 2024  on Shopify

Referral Candy has been working out well so far, and Ines was very helpful with guiding me to set up referral candy. Definitely recommend!

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