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Customer reviews: Referral Candy & Affiliate

Develop by ReferralCandy

Reviews (2,140)

Overall rating
4.9

What Merchants Think

Overall, merchants find the "Referral Candy & Affiliate" app to be a valuable tool for increasing customer engagement and driving sales through referrals. The app is praised for its ease of use, customizable options, and strong customer support. While most reviews are positive, a few users experienced billing issues and challenges in contacting support, indicating room for improvement in customer service processes.

Key Strengths

  • Easy to set up and use with seamless integration.
  • Highly customizable referral campaigns and emails.
  • Effective and prompt customer support, often praised by name (e.g., Irene, Roj, Jessa, Katherine).
  • Comprehensive analytics to track referral performance.
  • Automation features that simplify managing referrals.

Common Concerns

  • Occasional issues with billing and refund processes.
  • Some users found the pricing structure to be potentially expensive.
  • Difficulty in cancelling services or getting responses from the support team in some cases.

Final Thoughts

"Referral Candy & Affiliate" is generally well-received as an effective referral marketing app, lauded for its user-friendly design and exceptional support. Despite a few criticisms regarding pricing and billing, the app's strengths lie in its robust feature set and customer service excellence. It remains a recommended choice for merchants looking to boost sales through referrals.

Raas

Jan 18, 2025  on Shopify

If I could give zero stars, I would. I want to cancel the plan immediately after my account was charged $59. I started a chat, and someone promised me a refund, but I have not received it to this day.

Carbo Electric Bike - Europe

Oct 29, 2024  on Shopify

WARNING: Absolute SCAM! Do Not Trust This App! We installed this app on our international store as a trial, but when we tried to cancel over a year ago, the process was a nightmare. Not only did they make it incredibly difficult to even contact customer support (we had to reinstall the app just to reach them!), but they also continued to bill us for an entire year without our usage even after we requested cancellation and that was over a year ago. After expressing our frustration, they further retaliated by suspending our account to prevent us from posting any negative reviews. This is, without a doubt, the worst customer service experience and the most deceitful Shopify app we have ever dealt with. Stay away if you value your time and money!

Academy Ecommerce

Sep 09, 2024  on Shopify

I considered signing up for this platform but found the pricing structure to be potentially expensive for my needs. The app charges a flat fee of $59/month and an additional 3.5% commission per sale on the first three orders from each new client per affiliate. For example, if you have 5 affiliates in a month, and each makes 5 sales, you would pay a 3.5% commission on the first 3 new customers for each affiliate: Affiliate A: 3.5% x first 3 new customers Affiliate B: 3.5% x first 3 new customers Affiliate C: 3.5% x first 3 new customers Affiliate D: 3.5% x first 3 new customers Affiliate E: 3.5% x first 3 new customers The costs can add up quickly. I would be more comfortable paying a higher monthly fee, like $99/month, with no additional commission fees, which would allow for a more predictable budget. Other tools offer a flat fee with no commission, which may be a better fit for some merchants.

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