Taranker.Com Logo
Referral Candy & Affiliate logo

Customer reviews: Referral Candy & Affiliate

Develop by ReferralCandy

ReferralCandy is a Shopify app designed to help merchants boost sales through referral marketing. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,525)

Overall rating
4.9

What Merchants Think

Overall, merchants find the "Referral Candy & Affiliate" app to be a valuable tool for increasing customer engagement and driving sales through referrals. The app is praised for its ease of use, customizable options, and strong customer support. While most reviews are positive, a few users experienced billing issues and challenges in contacting support, indicating room for improvement in customer service processes.

Key Strengths

  • Easy to set up and use with seamless integration.
  • Highly customizable referral campaigns and emails.
  • Effective and prompt customer support, often praised by name (e.g., Irene, Roj, Jessa, Katherine).
  • Comprehensive analytics to track referral performance.
  • Automation features that simplify managing referrals.

Common Concerns

  • Occasional issues with billing and refund processes.
  • Some users found the pricing structure to be potentially expensive.
  • Difficulty in cancelling services or getting responses from the support team in some cases.

Final Thoughts

"Referral Candy & Affiliate" is generally well-received as an effective referral marketing app, lauded for its user-friendly design and exceptional support. Despite a few criticisms regarding pricing and billing, the app's strengths lie in its robust feature set and customer service excellence. It remains a recommended choice for merchants looking to boost sales through referrals.

Lymow Tech

Jun 27, 2025  on Shopify

ReferralCandy has been an incredible addition to our Shopify store. The integration was seamless, and setting up our referral program took no time at all. Everything runs smoothly in the background, allowing us to focus on growing our brand while our customers spread the word for us. The automated referral flow is intuitive and customer-friendly. Since launching, we’ve seen a noticeable increase in repeat purchases and new customer referrals. It’s helped us turn satisfied customers into active promoters. The support team is also fantastic—responsive, helpful, and always available when we need assistance. If you're looking for a reliable and effective way to boost word-of-mouth marketing and customer loyalty, ReferralCandy is the perfect solution. Highly recommended!

Sortiraparis

Jun 18, 2025  on Shopify

Great referral app, very easy to deploy and to use. I had a technical problem pausing my campaign for some months without wanting it, and they offered a credit for those months (kind of a refund for those unused months, that we didn't notice at all). Great help from Jessa on that matter btw. Thank you Jessa.

Feral

Jun 16, 2025  on Shopify

Jessa has been incredibly helpful in getting our referral campaigns set up properly and guiding us through how to fine-tune everything on the front end. She was clear, patient, and super knowledgeable—exactly what you need when you’re diving into a new tool. Thanks to her support, everything is ready to go, and I’m really excited to see how ReferralCandy performs now that we’re going live. Huge thanks, Jessa!

Ralu Fine Art

Jun 03, 2025  on Shopify

Had three great guys helping me to set the app and launch all emails. Got a bit lost into the app as I did not know when the emails would be sent and in which sequence so i was trying to understand the flow of action when the system triggers which email. With the help of 3 great guys Charlie, Sam and Roj got my way into this and have it up and running. Thank you all for your continuous support and patience to guide me step by step in the process.

Lingohello

May 28, 2025  on Shopify

Jon is very professional and was able to help me set up my Referralcandy quickly, it's a very easy process, I highly recommend Referralcandy.

Tin Can

May 27, 2025  on Shopify

Customer support has been above and beyond. Overall, the app works as advertised. Has some quirks and limitations (especially the API), but how willing the team is to work with you to solve the problems makes a massive difference. Very excited to start & scale our referral program with this tool!

CLIP

May 15, 2025  on Shopify

I spoke to Innah and she was extremely helpful and amazing. I was unsure about the setup at first but she helped me through it and resolved my questions quickly. Thanks again!

NIRA

May 12, 2025  on Shopify

Charlie was professional and very helpful with helping me sort out a referral . Great app and easy to use

FIGS & FETA

May 06, 2025  on Shopify

Roj was simply amazing—patient, persistent, and genuinely committed to finding a solution that worked seamlessly with my unique setup. He went above and beyond, never giving up until everything was running perfectly. His kindness and professionalism didn’t go unnoticed and are deeply appreciated. It's rare to find support like this—thank you, Roj, for making the experience with ReferralCandy not just easy, but enjoyable!

CCILU

Apr 30, 2025  on Shopify

Jessa consistently goes above and beyond to provide outstanding customer service! She is attentive, knowledgeable, and always ready to help with a friendly attitude. Thank you Jessa, for making every experience smooth and enjoyable!

The Fullest

Apr 30, 2025  on Shopify

Riz was really helpful and she solved my question in minutes!!

Liebscher & Bracht

Apr 25, 2025  on Shopify

support team always quick and responsive :) I was unsure about the setup at first but the team helped me through it and resolved my questions quickly. Thanks again!

Dropshipvapes

Apr 23, 2025  on Shopify

I've been using this tool for a bit now, and overall, it's a solid experience! At first, I had a few questions about how to navigate certain features, but once I got the hang of it, it became really intuitive. What stood out most was Jessa's exceptional support—she took the time to answer every question in detail and even included screenshots to make sure I understood each step. That level of clarity and patience made the learning curve so much smoother. I appreciate how Jessa breaks down complex steps into easy-to-follow parts, which is huge for anyone getting started. Plus, the tool itself is reliable and gets the job done efficiently once you're familiar with it. Highly recommend this tool and Jessa's support to anyone looking for a user-friendly solution with top-notch customer care!

Soulbrew Rise

Apr 22, 2025  on Shopify

Very helpful, thanks Charlie - answered my questions quickly and easily for me to understand. Really appreciate it!

Plantthatplant

Apr 17, 2025  on Shopify

Great app and great customer service, thank you Jessa!

Tokidos

Apr 07, 2025  on Shopify

Charlie was personable and patient while helping me with my many questions with launching an affiliate campaign. He made sure my problem was resolved and checked multiple times to ensure that I didn't have any other issues. It was a positive experience contacting support and I feel more confident using the app myself now.

Jimmy Joy

Apr 03, 2025  on Shopify

Tested several referral programs compatible with Recharge, and this one is by far the smoothest. Seamless integration and top-notch support. Jessa from customer service was especially helpful :-D

Tappwater

Apr 01, 2025  on Shopify

Quick setup, professional templates and flexible rewards make this a great value referral app. Analytics could be stronger and mobile interface needs work, but the ROI is excellent for small/mid-sized businesses without development resources. Jessa was super helpful!

feelrooty.com

Mar 28, 2025  on Shopify

Great app with amazing features. Jessa is the best! ;)

NEURISH

Mar 27, 2025  on Shopify

I'm just starting out with Referral Candy. Lariza from their customer success team is absolutley amazing. I would not still be on the app without Riz's help. The app seems like it meeds my needs, Lariza's support is what's making me stay!

Scroll to Top