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Customer reviews: Referral Candy & Affiliate

Develop by Shopify

ReferralCandy is a Shopify app designed to help merchants boost sales through referral marketing. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,471)

Overall rating
4.9

What Merchants Think

Overall, merchants find the "Referral Candy & Affiliate" app to be a valuable tool for increasing customer engagement and driving sales through referrals. The app is praised for its ease of use, customizable options, and strong customer support. While most reviews are positive, a few users experienced billing issues and challenges in contacting support, indicating room for improvement in customer service processes.

Key Strengths

  • Easy to set up and use with seamless integration.
  • Highly customizable referral campaigns and emails.
  • Effective and prompt customer support, often praised by name (e.g., Irene, Roj, Jessa, Katherine).
  • Comprehensive analytics to track referral performance.
  • Automation features that simplify managing referrals.

Common Concerns

  • Occasional issues with billing and refund processes.
  • Some users found the pricing structure to be potentially expensive.
  • Difficulty in cancelling services or getting responses from the support team in some cases.

Final Thoughts

"Referral Candy & Affiliate" is generally well-received as an effective referral marketing app, lauded for its user-friendly design and exceptional support. Despite a few criticisms regarding pricing and billing, the app's strengths lie in its robust feature set and customer service excellence. It remains a recommended choice for merchants looking to boost sales through referrals.

SUPZ Nutrition

Oct 02, 2025  on Shopify

Great app and very very helpfull staff (Jessa). She was very well trained and very kind - It took her only a few minutes to sort out my issue!

Cocunat

Oct 02, 2025  on Shopify

Really nice support! I was very pleased with it, in this case from Jon. Thank you!

Caribbean Vintage Boutique

Oct 02, 2025  on Shopify

The team has been amazing!! First i had a call with Roj and i have been chatting with Riz for hours now and we are still at it! Extremely responsive!! if the app is like the people they have on board taking care of customers then i can feel the success already!!! Thank you so much!!!

Goldenrod City LLC

Sep 30, 2025  on Shopify

Great support - helped alot with my issue and fixed it - thanks Roj!

GardenSoxx® Official Site

Sep 26, 2025  on Shopify

Jessa was very helpful - resolved my inquiry quickly and professionally.

Kneady

Sep 25, 2025  on Shopify

It's a little complicated figuring out the app but the support has been super duper helpful! They're always available, and can solve my problem right away! Shoutout to Jessa for attending to my ticket, she's been great!!

Dr. Johnny's CA

Sep 24, 2025  on Shopify

Jon was really helpful in giving me info on how to modify the 'Referral Extension' of the 'Thank You' Page

Villa Pigna

Sep 23, 2025  on Shopify

Amazing APP!!! i just hope to be able to enjoy all of its potential. JON form assistance has been very patient in answering all the thousands question i had about setting up the app. Highly recommended

In Shape Mummy

Sep 13, 2025  on Shopify

Amazing support from Roj. He is an asset to this company.

Wholesale Italian Food

Sep 12, 2025  on Shopify

Excellent Customer Service. The really take the time to help you get started.

The Successful Man Journal

Sep 11, 2025  on Shopify

Amazing help from Charlie! Answered all of my questions (and i had a lot!) Great support!

SILKE London

Sep 03, 2025  on Shopify

A bit fiddly to set up but easy when you've got the hang of it, and Charlie on help was super quick to respond and resolved all of my queries.

OBJKTS Jewelry

Sep 02, 2025  on Shopify

Jon was super helpful in making sure I understand how to set up referral email flows in ReferralCandy. Thank you!

Sereia

Sep 02, 2025  on Shopify

נbest service ever !

Cozyla

Sep 02, 2025  on Shopify

KOTAI Kitchen

Aug 19, 2025  on Shopify

Very responsive support team, thank you!

BikesOnline US

Aug 17, 2025  on Shopify

Great support, very helpful with any issues we have experienced. The tool is pretty good at identifying potentially fraudulent activity and flagging it for disapproval. It seems to disapprove self-referrals quite well, but there are still a few that sneak through. I just wish there were also a way to place a hold on the referred friend reward if the sale is identified as a potentially fraudulent self-referral.

BEST VAPE

Aug 15, 2025  on Shopify

Tucann

Aug 13, 2025  on Shopify

Roj from customer support was a great help, he helped me through setting up my affiliate program. Thanks Roj.

Naturecan Fitness JP

Aug 13, 2025  on Shopify

Great support and an amazing app!

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