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Customer reviews: Referral Candy & Affiliate

Develop by ReferralCandy

Reviews (2,140)

Overall rating
4.9

What Merchants Think

Overall, merchants find the "Referral Candy & Affiliate" app to be a valuable tool for increasing customer engagement and driving sales through referrals. The app is praised for its ease of use, customizable options, and strong customer support. While most reviews are positive, a few users experienced billing issues and challenges in contacting support, indicating room for improvement in customer service processes.

Key Strengths

  • Easy to set up and use with seamless integration.
  • Highly customizable referral campaigns and emails.
  • Effective and prompt customer support, often praised by name (e.g., Irene, Roj, Jessa, Katherine).
  • Comprehensive analytics to track referral performance.
  • Automation features that simplify managing referrals.

Common Concerns

  • Occasional issues with billing and refund processes.
  • Some users found the pricing structure to be potentially expensive.
  • Difficulty in cancelling services or getting responses from the support team in some cases.

Final Thoughts

"Referral Candy & Affiliate" is generally well-received as an effective referral marketing app, lauded for its user-friendly design and exceptional support. Despite a few criticisms regarding pricing and billing, the app's strengths lie in its robust feature set and customer service excellence. It remains a recommended choice for merchants looking to boost sales through referrals.

Dukes Coffee

Feb 03, 2025  on Shopify

Thank you Lariza for helping us set up our referral program exactly the way we want! Great communication with attention to detail, and lots of customisable options to best elevate our subscription service. Excited to see how the referral program grows. Cheers!

Nellaspec

Jan 30, 2025  on Shopify

Referral Candy is amazing! Easy setup, seamless integration, and automated referrals. Customizable campaigns and great analytics boosted my sales and customer engagement. Highly recommend!

Tagda Raho

Jan 22, 2025  on Shopify

I have had a great experience with the product. The support team was quick to respond and help with all the doubts beyond the assigned time as well. I spoke to Roj and he was extremely polite and very helpful even after the designated time. Helped me with the documentation needed for our store.

Raas

Jan 18, 2025  on Shopify

If I could give zero stars, I would. I want to cancel the plan immediately after my account was charged $59. I started a chat, and someone promised me a refund, but I have not received it to this day.

Balkonstrom

Jan 14, 2025  on Shopify

Wir nutzen das Referral Candy seit ein paar Tagen. Das Erstellen einer Kampagne und Emails war soweit einfach machbar. Wir hatten eine Rückfrage, die sehr schnell von Jessa überprüft und beantwortet wurde. Toll, dass man sich auf den Kundenservice verlassen kann. Wenn mal Probleme aufkommen, wissen wir, dass wir in guten Händen sind!

ヒャクテン

Dec 23, 2024  on Shopify

ReferralCandy is a very good application that can be introduced. It is not difficult to operate. Support is fast, courteous and excellent. I recommend it.

Hukkasukka

Dec 22, 2024  on Shopify

I have tried most of the big decently-priced referral apps and this app seems to do almost everything I need. Other ones missed features, or had some things broken. Not everything is perfect in Referral Candy either, but so far seems the best one for my needs. The customer service is excellent and helps fast with the things you don't understand. Thanks Irene for help!

Know Your Lingo LLC

Dec 17, 2024  on Shopify

As a new customer, we encountered some challenges while setting up the app, but we’re incredibly grateful for Roj’s outstanding assistance. He has been nothing short of exceptional in guiding us through the process. His extensive knowledge and expertise have made a significant difference in resolving our issues efficiently and effectively. On top of that, his friendly and professional demeanor ensures an excellent customer service experience. We truly appreciate his support and commitment to helping us succeed with the app!

Tastee

Dec 09, 2024  on Shopify

Great service from Lariza and the ReferralCandy team! They helped us resolve our issue with incredible patience and kindness. So grateful for their assistance with our referral page. Five stars to the service team!

Aurora Lashes

Dec 08, 2024  on Shopify

Great feature to have. Irene helped us a lot, making sure everything was correct and if we had any questions then we received fast response.

P.Happi

Dec 07, 2024  on Shopify

support have been great so far in particular Roj who has supported in the early stages of setting up the platform

AWOL Vision

Nov 25, 2024  on Shopify

My experience felt good. Irene, my service specialist today, was very nice, quick to respond to messages, responsive and prompt in resolving my concerns. For this reason, I was very happy with the whole communication process.

Vapeoffice

Nov 24, 2024  on Shopify

Referral Candy offers powerful, well-designed features that perfectly meet my business needs. The setup is seamless and easy to customize. Their customer support team is outstanding—quick to respond and always helpful with clear solutions. Highly recommended!

Dreame

Nov 19, 2024  on Shopify

A very useful plugin that can help you achieve quick referrals. Roj helped me a lot in the whole process. Very considerate expert guidance.

MyMagicHealer

Oct 31, 2024  on Shopify

While I was having some issues getting the referral app to work, the support team was incredibly helpful. Now the app is working smoothly and if something happens, I know I can always reach out for support.

Carbo Electric Bike - Europe

Oct 29, 2024  on Shopify

WARNING: Absolute SCAM! Do Not Trust This App! We installed this app on our international store as a trial, but when we tried to cancel over a year ago, the process was a nightmare. Not only did they make it incredibly difficult to even contact customer support (we had to reinstall the app just to reach them!), but they also continued to bill us for an entire year without our usage even after we requested cancellation and that was over a year ago. After expressing our frustration, they further retaliated by suspending our account to prevent us from posting any negative reviews. This is, without a doubt, the worst customer service experience and the most deceitful Shopify app we have ever dealt with. Stay away if you value your time and money!

CB Studio

Oct 27, 2024  on Shopify

Referral Candy is great. They are very quick to respond to any inquiries and are eager to help. Jessa was very courteous, knowledgeable, and professional on our onboarding call today. I highly recommend this app!

thegiftofoil

Oct 23, 2024  on Shopify

I had a problem with a duplicate account. Irene managed to sort it efficiently and in a very professional manner. Irene went above and beyond and got this sorted for me. Michelle

OUKITEL

Oct 23, 2024  on Shopify

This app is great and the customer service people are very patient. We love it. And Irene she was very satisfactory with her service. I like her very much. Thank her very much for her help.

World Equestrian Brands

Oct 21, 2024  on Shopify

Incredible Support from Kevin and the ReferralCandy Team! We ran into a tricky situation migrating our ReferralCandy account from WooCommerce to Shopify. Our initial developer didn't set things up correctly, which left us with a lot of confusion. Fortunately, Kevin from the ReferralCandy team stepped in and, along with their engineering team, saved the day! Kevin was incredibly responsive and patient throughout the process, helping us remove incorrect information and correctly migrate our existing account. Their dedication and expertise made what could have been a frustrating experience seamless. Huge thanks to Kevin and the engineering team for going above and beyond. Highly recommend ReferralCandy not just for the product but for the outstanding support they provide!

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