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Customer reviews: Referral Candy & Affiliate

Develop by ReferralCandy

Reviews (2,140)

Overall rating
4.9

What Merchants Think

Overall, merchants find the "Referral Candy & Affiliate" app to be a valuable tool for increasing customer engagement and driving sales through referrals. The app is praised for its ease of use, customizable options, and strong customer support. While most reviews are positive, a few users experienced billing issues and challenges in contacting support, indicating room for improvement in customer service processes.

Key Strengths

  • Easy to set up and use with seamless integration.
  • Highly customizable referral campaigns and emails.
  • Effective and prompt customer support, often praised by name (e.g., Irene, Roj, Jessa, Katherine).
  • Comprehensive analytics to track referral performance.
  • Automation features that simplify managing referrals.

Common Concerns

  • Occasional issues with billing and refund processes.
  • Some users found the pricing structure to be potentially expensive.
  • Difficulty in cancelling services or getting responses from the support team in some cases.

Final Thoughts

"Referral Candy & Affiliate" is generally well-received as an effective referral marketing app, lauded for its user-friendly design and exceptional support. Despite a few criticisms regarding pricing and billing, the app's strengths lie in its robust feature set and customer service excellence. It remains a recommended choice for merchants looking to boost sales through referrals.

Cseles, a felnőtt szörp

Apr 18, 2024  on Shopify

The app seems to be perfectly good for us, with a lot of options. Also, Katherine helped me a lot, and I got the answers for my questions pretty fast!

FashionScape

Apr 17, 2024  on Shopify

Katherine helped me for an hour or so until everything was ready. I've been into marketing for almost 8 years and had to deal with a lot of customers service people. She is without a doubt the best one i've ever spoken to. She is someone every company should hold tight to and tbh, i'd give her a pay raise. A person like her will make any company more money, and her goal is big. It's to assist people who are using the app, if people talk to Katherine you will end up using said app. 11/10 rating. Thanks again.

All About Kombucha

Apr 17, 2024  on Shopify

Easy to use and the support staff are super helpful, I contacted Jessa today and she was back to me within 2 minutes with a solution to my problem!

Medskin Beauty

Apr 13, 2024  on Shopify

Katherine provided excellent support with an outstanding level of technical quality and solution insight. We are confident our business will highly benefit from the solution based on the support provided by Katherine. I would highly rate the product and especially highlight the support provided by the agent both in terms of quality and response time.

YOONE

Apr 10, 2024  on Shopify

Lorraine replied promptly and attentively. She has a deep understanding of the system and is very friendly. She resolved all my doubts, and I am very grateful for her assistance.

Naturally Collagen UK

Apr 03, 2024  on Shopify

Great app, nothing exists like it. Katherine was very helpful in sorting out the issues we came across. Thank you

Aerate Utah

Mar 29, 2024  on Shopify

Catherine has been a treat to work with from our initial call to our post purchase troubleshooting. She's an SME on the platform, and always willing to help out

The Butcher Shoppe

Mar 27, 2024  on Shopify

Had a really great customer experience with Jessa. She was really prompt with her responses as well as help me solve my issue very quicky. Super impressed!

Thermacell Repellents

Mar 25, 2024  on Shopify

Katherine worked diligently with me to solve several major issues. Referral Candy is absolutely wonderful. It does have many layers and sometimes may not be a genuine "out of the box" solution. But their customer support is always eager to help. I was frustrated several times but Katherine always kept me informed every step and I am grateful for her help as I was tempted to leave the platform several times. Glad I stayed as it really is a solid experience.

TicoTopia

Mar 22, 2024  on Shopify

I had a very small issue while setting up the domains for our emails that will be sent to our customers (it was about the account's password not being set up correctly), during the entire process i was assisted by Innah who helped and guided me through this process, always being very attentive and answering quickly, this review is not much about the services since we installed the app today and still have to review how useful it might be but instead about the assistance provided by ReferralCandy's customer service support, which we at TicoTopia are more than happy to have, we truly hope that all of our future interactions will be as smooth and satisfactory as it was with Innah, thank you!

Beatbot

Mar 21, 2024  on Shopify

I used a lot of referrl plugins, and the others didn't meet my needs, although I encountered some difficulties in the middle, but with the help of Irene, I managed to solve them

Step One UK

Mar 19, 2024  on Shopify

The app is super easy to setup, implement and debug - would recommend to anyone! JC was also super attentive for when I needed some help!

WTF IS FASHION

Mar 19, 2024  on Shopify

In my case it was Larisa who attended me, she went beyond what you would expect to resolve my issue, so my rating is 5, I cannot talk a lot about the app since I just have downloaded it, but customer success team, pretty good.

Farm Field Table

Mar 13, 2024  on Shopify

Worked with Innah on getting our shopify store reconnected to our referral candy account and she was always following up and reached out to their engineers and got an answer for us almost immediately. This team is amazing and they will follow up with you to make sure you have a solution in place before moving on. Amazing! Thank you Innah!

Ample Foods

Jan 29, 2024  on Shopify

Riz was great she was able to help me with my request in a short time. She is very friendly and professional. Thank you so, much!

Bondi Coffee

Jan 24, 2024  on Shopify

Referral Candy has been working out well so far, and Ines was very helpful with guiding me to set up referral candy. Definitely recommend!

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