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Customer reviews: Referral Candy & Affiliate

Develop by ReferralCandy

Reviews (2,151)

Overall rating
4.9

What Merchants Think

Overall, merchants find the "Referral Candy & Affiliate" app to be a valuable tool for increasing customer engagement and driving sales through referrals. The app is praised for its ease of use, customizable options, and strong customer support. While most reviews are positive, a few users experienced billing issues and challenges in contacting support, indicating room for improvement in customer service processes.

Key Strengths

  • Easy to set up and use with seamless integration.
  • Highly customizable referral campaigns and emails.
  • Effective and prompt customer support, often praised by name (e.g., Irene, Roj, Jessa, Katherine).
  • Comprehensive analytics to track referral performance.
  • Automation features that simplify managing referrals.

Common Concerns

  • Occasional issues with billing and refund processes.
  • Some users found the pricing structure to be potentially expensive.
  • Difficulty in cancelling services or getting responses from the support team in some cases.

Final Thoughts

"Referral Candy & Affiliate" is generally well-received as an effective referral marketing app, lauded for its user-friendly design and exceptional support. Despite a few criticisms regarding pricing and billing, the app's strengths lie in its robust feature set and customer service excellence. It remains a recommended choice for merchants looking to boost sales through referrals.

DALUMA

Mar 19, 2025  on Shopify

I recently had the pleasure of interacting with Charlie from Referral Candy Support, and I couldn't be happier with the experience. Charlie was incredibly helpful and quick to respond to all my inquiries. His professionalism and efficiency made the process smooth and stress-free. I truly appreciate the excellent support and would highly recommend Referral Candy to anyone based on my experience with Charlie. Thank you for the outstanding service!

Modernshade

Mar 11, 2025  on Shopify

Roj is professional and patient. He helped me check my referral program setup and walked me through the test purchase. He's a lifesaver! Thank you Roj!

MACROS

Feb 26, 2025  on Shopify

Great experience with Roj on two occasions. Roj managed to assist me efficiently and always sets realistic expectations when it comes to finding a solution for the issue/query. I always get a quick response with the live chat - very impressive!

Tappwater

Feb 25, 2025  on Shopify

Quick setup, professional templates and flexible rewards make this a great value referral app. Analytics could be stronger and mobile interface needs work, but the ROI is excellent for small/mid-sized businesses without development resources.

EF Collection®

Feb 21, 2025  on Shopify

I reached out to ReferralCandy to assist me with a few transitions including an integration with Klaviyo, and Charlie Sosmena was extremely helpful! He answered all my questions seamlessly and helped to ensure that I was taking the necessary steps in order to complete this setup. Couldn't have asked for better service and guidance. 10/10 experience. Thank you, Charlie!

Rishi Tea & Botanicals

Feb 18, 2025  on Shopify

I had a great experience with the customer solutions team when fixing an input error on our end—they were knowledgeable, thorough, prompt and kind!

Dr. Tuggs

Feb 18, 2025  on Shopify

Meets all my needs to set up a referral campaign efficiently. Customer service has been spot on -- in particular, Innah and Roj have been helpful in quickly answering any questions I have and resolving my issues.

Biovana

Feb 18, 2025  on Shopify

Some things works really good, some not yet, but the support its very helpful and have an open ear for all. They find everytime a good solution. Special Thanks to Lariza!

Samurai Express24

Feb 11, 2025  on Shopify

Great support from Lariza! IT was challenging to complete all steps, she makes easy to process all! much appreciated!

Dukes Coffee

Feb 03, 2025  on Shopify

Thank you Lariza for helping us set up our referral program exactly the way we want! Great communication with attention to detail, and lots of customisable options to best elevate our subscription service. Excited to see how the referral program grows. Cheers!

Nellaspec

Jan 30, 2025  on Shopify

Referral Candy is amazing! Easy setup, seamless integration, and automated referrals. Customizable campaigns and great analytics boosted my sales and customer engagement. Highly recommend!

Tagda Raho

Jan 22, 2025  on Shopify

I have had a great experience with the product. The support team was quick to respond and help with all the doubts beyond the assigned time as well. I spoke to Roj and he was extremely polite and very helpful even after the designated time. Helped me with the documentation needed for our store.

Raas

Jan 18, 2025  on Shopify

If I could give zero stars, I would. I want to cancel the plan immediately after my account was charged $59. I started a chat, and someone promised me a refund, but I have not received it to this day.

Balkonstrom

Jan 14, 2025  on Shopify

Wir nutzen das Referral Candy seit ein paar Tagen. Das Erstellen einer Kampagne und Emails war soweit einfach machbar. Wir hatten eine Rückfrage, die sehr schnell von Jessa überprüft und beantwortet wurde. Toll, dass man sich auf den Kundenservice verlassen kann. Wenn mal Probleme aufkommen, wissen wir, dass wir in guten Händen sind!

ヒャクテン

Dec 23, 2024  on Shopify

ReferralCandy is a very good application that can be introduced. It is not difficult to operate. Support is fast, courteous and excellent. I recommend it.

Hukkasukka

Dec 22, 2024  on Shopify

I have tried most of the big decently-priced referral apps and this app seems to do almost everything I need. Other ones missed features, or had some things broken. Not everything is perfect in Referral Candy either, but so far seems the best one for my needs. The customer service is excellent and helps fast with the things you don't understand. Thanks Irene for help!

Know Your Lingo LLC

Dec 17, 2024  on Shopify

As a new customer, we encountered some challenges while setting up the app, but we’re incredibly grateful for Roj’s outstanding assistance. He has been nothing short of exceptional in guiding us through the process. His extensive knowledge and expertise have made a significant difference in resolving our issues efficiently and effectively. On top of that, his friendly and professional demeanor ensures an excellent customer service experience. We truly appreciate his support and commitment to helping us succeed with the app!

Tastee

Dec 09, 2024  on Shopify

Great service from Lariza and the ReferralCandy team! They helped us resolve our issue with incredible patience and kindness. So grateful for their assistance with our referral page. Five stars to the service team!

Aurora Lashes

Dec 08, 2024  on Shopify

Great feature to have. Irene helped us a lot, making sure everything was correct and if we had any questions then we received fast response.

P.Happi

Dec 07, 2024  on Shopify

support have been great so far in particular Roj who has supported in the early stages of setting up the platform

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