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Customer reviews: Referral Candy & Affiliate

Develop by ReferralCandy

Reviews (2,214)

Overall rating
4.9

What Merchants Think

Overall, merchants find the "Referral Candy & Affiliate" app to be a valuable tool for increasing customer engagement and driving sales through referrals. The app is praised for its ease of use, customizable options, and strong customer support. While most reviews are positive, a few users experienced billing issues and challenges in contacting support, indicating room for improvement in customer service processes.

Key Strengths

  • Easy to set up and use with seamless integration.
  • Highly customizable referral campaigns and emails.
  • Effective and prompt customer support, often praised by name (e.g., Irene, Roj, Jessa, Katherine).
  • Comprehensive analytics to track referral performance.
  • Automation features that simplify managing referrals.

Common Concerns

  • Occasional issues with billing and refund processes.
  • Some users found the pricing structure to be potentially expensive.
  • Difficulty in cancelling services or getting responses from the support team in some cases.

Final Thoughts

"Referral Candy & Affiliate" is generally well-received as an effective referral marketing app, lauded for its user-friendly design and exceptional support. Despite a few criticisms regarding pricing and billing, the app's strengths lie in its robust feature set and customer service excellence. It remains a recommended choice for merchants looking to boost sales through referrals.

Tokidos

Apr 07, 2025  on Shopify

Charlie was personable and patient while helping me with my many questions with launching an affiliate campaign. He made sure my problem was resolved and checked multiple times to ensure that I didn't have any other issues. It was a positive experience contacting support and I feel more confident using the app myself now.

Jimmy Joy

Apr 03, 2025  on Shopify

Tested several referral programs compatible with Recharge, and this one is by far the smoothest. Seamless integration and top-notch support. Jessa from customer service was especially helpful :-D

Tappwater

Apr 01, 2025  on Shopify

Quick setup, professional templates and flexible rewards make this a great value referral app. Analytics could be stronger and mobile interface needs work, but the ROI is excellent for small/mid-sized businesses without development resources. Jessa was super helpful!

NEURISH

Mar 27, 2025  on Shopify

I'm just starting out with Referral Candy. Lariza from their customer success team is absolutley amazing. I would not still be on the app without Riz's help. The app seems like it meeds my needs, Lariza's support is what's making me stay!

The Nexar Shop

Mar 27, 2025  on Shopify

I appreciate how quickly and efficiently Charlie resolved my inquiries, which I've been stressing out about for the past few months. Thank you!!

Austlen Baby Co.

Mar 26, 2025  on Shopify

Overall has been a great way to reward our customers. Also Roj was super helpful with customer support.

Juniper

Mar 24, 2025  on Shopify

I must say that you need to be quite technical to complete the setup yourself. However, I get step-by-step support from Charlie, and he is patient, problem-solving, and has a nice tone. So, 10 out of 10 stars for customer support! I am still in the set up stage, however I hope all the work will be worth it :)

Livitup

Mar 23, 2025  on Shopify

I had the pleasure of working with Riz (Lariza). As a new user of ReferralCandy, I had a bunch of questions — even some silly ones, lol. Riz was incredibly patient and knowledgeable, and she answered all of my questions thoroughly. She even went above and beyond by inviting a technical specialist to our demo call to help with the integration, since I’m not a tech person.

DALUMA

Mar 19, 2025  on Shopify

I recently had the pleasure of interacting with Charlie from Referral Candy Support, and I couldn't be happier with the experience. Charlie was incredibly helpful and quick to respond to all my inquiries. His professionalism and efficiency made the process smooth and stress-free. I truly appreciate the excellent support and would highly recommend Referral Candy to anyone based on my experience with Charlie. Thank you for the outstanding service!

Modernshade

Mar 11, 2025  on Shopify

Roj is professional and patient. He helped me check my referral program setup and walked me through the test purchase. He's a lifesaver! Thank you Roj!

MACROS

Feb 26, 2025  on Shopify

Great experience with Roj on two occasions. Roj managed to assist me efficiently and always sets realistic expectations when it comes to finding a solution for the issue/query. I always get a quick response with the live chat - very impressive!

Tappwater

Feb 25, 2025  on Shopify

Quick setup, professional templates and flexible rewards make this a great value referral app. Analytics could be stronger and mobile interface needs work, but the ROI is excellent for small/mid-sized businesses without development resources.

EF Collection®

Feb 21, 2025  on Shopify

I reached out to ReferralCandy to assist me with a few transitions including an integration with Klaviyo, and Charlie Sosmena was extremely helpful! He answered all my questions seamlessly and helped to ensure that I was taking the necessary steps in order to complete this setup. Couldn't have asked for better service and guidance. 10/10 experience. Thank you, Charlie!

Rishi Tea & Botanicals

Feb 18, 2025  on Shopify

I had a great experience with the customer solutions team when fixing an input error on our end—they were knowledgeable, thorough, prompt and kind!

Dr. Tuggs

Feb 18, 2025  on Shopify

Meets all my needs to set up a referral campaign efficiently. Customer service has been spot on -- in particular, Innah and Roj have been helpful in quickly answering any questions I have and resolving my issues.

Biovana

Feb 18, 2025  on Shopify

Some things works really good, some not yet, but the support its very helpful and have an open ear for all. They find everytime a good solution. Special Thanks to Lariza!

Samurai Express24

Feb 11, 2025  on Shopify

Great support from Lariza! IT was challenging to complete all steps, she makes easy to process all! much appreciated!

Dukes Coffee

Feb 03, 2025  on Shopify

Thank you Lariza for helping us set up our referral program exactly the way we want! Great communication with attention to detail, and lots of customisable options to best elevate our subscription service. Excited to see how the referral program grows. Cheers!

Nellaspec

Jan 30, 2025  on Shopify

Referral Candy is amazing! Easy setup, seamless integration, and automated referrals. Customizable campaigns and great analytics boosted my sales and customer engagement. Highly recommend!

Tagda Raho

Jan 22, 2025  on Shopify

I have had a great experience with the product. The support team was quick to respond and help with all the doubts beyond the assigned time as well. I spoke to Roj and he was extremely polite and very helpful even after the designated time. Helped me with the documentation needed for our store.

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