Shopify Real-time communication apps 2025

LUNA: WhatsApp Chat Button

9.1

1 Reviews

Instant WhatsApp chat for customer queries, customizable and easy to setup. Show more

LUNA: WhatsApp Chat Button is an innovative tool designed to enhance customer interaction by connecting businesses with their clientele in real-time. It simplifies communication by redirecting customers to a WhatsApp chat with your business, facilitating quick responses to product inquiries or purchase hesitations. Businesses can easily tailor the button's design, greeting message, and visibility, ensuring it aligns seamlessly with their brand aesthetics and store hours. The button's implementation requires minimal setup time, making it a convenient addition to any digital storefront. By offering a direct line of communication, LUNA enhances the customer experience, ultimately driving engagement and potentially increasing conversion rates. Whether for immediate support or fostering ongoing customer relationships, LUNA provides an efficient, user-friendly gateway to your business via WhatsApp.

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Customizable appearance

Instant whatsapp chat

Customizable button appearance

Pre-filled messages

Direct customer communication

Real-time connection

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Finn Chat

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Analyze competitors' promotions and reviews efficiently Show more

Finn Chat is an intuitive spy app designed to assist merchants in gaining a competitive edge by providing comprehensive insights into competitors' strategies. By analyzing promotions and customer reviews, Finn Chat enables businesses to make informed and swift decisions, allowing them to adjust strategies and optimize their offerings effectively. Whether you manage a small enterprise or a large e-commerce platform, this app streamlines competitor analysis, reducing the time and effort required while fostering positive business outcomes. Beyond competitor analysis, Finn Chat offers dynamic, real-time communication capabilities. Businesses can engage in effortless conversations across multiple languages. Additionally, Finn Chat can be customized to align with your brand's tone and style, ensuring a seamless integration into your customer interaction strategies.

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Multi-language support

Real-time conversations

Competitor insights

Promotion analysis

Review monitoring

Customizable chatbot

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OnAir: 1‑Click Online Calls

$9-$49 / Month

3 Reviews

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OnAir lets customers call you instantly via a unique link Show more

OnAir: 1‑Click Online Calls revolutionizes customer interaction on your Shopify store by enabling real-time communication with ease. This tool allows you to create a unique OnAir link (e.g., onair.io/yourname or onair.io/yourcompany) that seamlessly integrates a widget on your store. Customers can instantly initiate audio or video calls by clicking the widget, without the need to download any extra software, thus streamlining the communication process. You can also extend the link's use to social media profiles and email signatures for broader connectivity. OnAir offers easy link creation for personal or team use and lets you toggle your availability with a simple online/offline status. Enhance customer service with slick queues that manage multiple callers smoothly, ensuring no visitor gets left behind. With features like an email badge, OnAir helps you indicate your availability effortlessly, consolidating customer communication into a simple, effective system.

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Seamless communication

Instant customer calls

Flexible availability

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WooDelivery Merchant

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Streamline Shopify deliveries with WooDelivery: Integration, optimization, and real-time tracking. Show more

WooDelivery Merchant is a cutting-edge app designed to optimize the delivery management and order fulfillment processes for businesses using Shopify. By seamlessly synchronizing new orders from your Shopify store with WooDelivery, the app automates job assignments to the nearest available drivers and optimizes delivery routes, ensuring efficient and timely service. With features like real-time communication, live tracking, and in-store pickup, businesses can ensure a smooth delivery experience for their customers. Additionally, the app offers capabilities like capturing proof of delivery, generating shipping labels, and managing customer invoices, all from a user-friendly interface. WooDelivery Merchant also enables businesses to collect valuable customer feedback post-delivery and provides access to more than 50 add-ons to further enhance operational efficiency. To make full use of the app, businesses need to obtain an API key from their courier.

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Real-time tracking

Proof of delivery

Route optimization

In-store pickup

Shipping label

Automated job assignment

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PlainChat: WhatsApp Chat

9.1

1 Reviews

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Add a floating WhatsApp chat widget to your Store Show more

PlainChat: WhatsApp Support is an innovative app designed to seamlessly integrate a floating WhatsApp chat widget into your online store. This tool enables your customers to directly connect with your support team via WhatsApp, ensuring a quick and convenient communication experience. Setting up the widget is a breeze, requiring just a few clicks, and it offers customization options to align with your store's branding. By offering real-time support through WhatsApp, you can significantly enhance customer satisfaction and foster stronger relationships. The app eliminates the hassle of email threads and complicated support portals, making it easier for customers to seek assistance. Streamline your communication processes and elevate your customer service with PlainChat: WhatsApp Support.

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Customizable design

Easy setup

Real-time support

Quick communication

Floating chat widget

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WhatsApp King | צ'אט בעברית

8.2

2 Reviews

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Answer customers inquiries faster with WhatsApp integration Show more

WhatsApp King | צ'אט בעברית is an intuitive WhatsApp plugin designed to seamlessly integrate with your store's design and language preferences. This tool allows businesses to customize which phone number receives messages, enhancing real-time, personalized customer service and reducing the risk of losing hesitant customers. Users can personalize all text elements in the plugin to maintain their store’s unique marketing language, ensuring consistent branding. The plugin initiates conversations on-site before transitioning to WhatsApp, providing access to customer numbers for responsive service. It offers the flexibility to assign any WhatsApp number for personal or business responses. Optimized for Hebrew and right-to-left text alignment, WhatsApp King caters to Hebrew-speaking customers with ease. Additionally, it is supported by a Hebrew-speaking customer service team for convenient assistance.

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Easy integration

Quick responses

Integration with whatsapp

Customizable texts

Real-time support

Hebrew support

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InstaReturns by ShipDelight

(3.1/5)

2 Reviews

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Manage Returns, Replacement, and Customer Communication. Show more

InstaReturns by ShipDelight is a comprehensive return management system designed to streamline the return process for businesses and their customers. Tailored to meet specific brand needs, it covers a vast array of Indian pincodes, ensuring reliable return pickups often on the same working day. The app seamlessly integrates with Shopify, automatically handling replacement orders, which relieves the burden of manual intervention. Businesses can enhance customer satisfaction through real-time communication via SMS and WhatsApp, keeping customers informed throughout the return journey. InstaReturns offers a personalized brand experience with customizable return reasons, aligning closely with brand expectations. The focus on a quality check return pickup service ensures smooth and efficient handling of returned goods, making it an indispensable tool for businesses in India.

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Real-time communication

Brand customization

Easy returns

Replacement orders

Full india coverage

Return reason customization

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AskEase

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Dynamic Q&A for Products: Improve Sales and Trust Show more

AskEase is a powerful Shopify app designed to streamline customer interactions and enhance the shopping experience by allowing customers to ask questions directly on product pages through dynamic popup forms. This real-time communication feature builds customer confidence and significantly reduces returns while boosting conversion rates. Merchants have the flexibility to customize query forms and email settings, ensuring brand consistency and a personalized shopping experience. AskEase also maintains a comprehensive conversation history, which helps in fostering ongoing relationships and enhancing customer loyalty. Merchants can efficiently manage and respond to customer queries directly from the Shopify admin, making it a seamless process. Automatic email responses and access to past conversation history are provided to customers, ensuring transparency and engagement. Overall, AskEase not only elevates customer service but also promotes a more interactive and satisfactory shopping journey on Shopify.

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Boost conversion rates

Real-time interaction

Dynamic q&a

Customizable query form

Email response automation

Maintain conversation history

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Kedra Live Chat & AI Chatbot

$9.99-$39.99 / Month

8.2

20 Reviews

Build premium customer experience with AI-Driven Live Chat Show more

Kedra Live Chat & AI Chatbot is a powerful tool designed to enhance customer engagement for your Shopify store. Seamlessly integrating a live chat and AI chatbot widget, Kedra Chat enables direct communication with customers through your Shopify admin panel. The app allows you to customize the widget’s design to align perfectly with your brand, ensuring a cohesive shopping experience. Gain crucial insights through detailed chat analytics, including customer location and device type, to better understand your audience. The AI bot assists in recommending products and guiding users through your store, effectively boosting sales and customer satisfaction. Additionally, Kedra Chat supports multi-language AI Bot responses and offers various contact methods such as WhatsApp, Messenger, Instagram, Email, and Phone call. This all-in-one solution empowers you to deliver exceptional customer service and elevate your store's connectivity.

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Real-time messaging

Ai chatbot integration

Customer behavior tracking

Chatigy Forums

(3/5)

2 Reviews

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Person to Person Live Chat - make your site a community Show more

Chatigy Forums is an innovative chat engine designed to transform your website into a vibrant community hub. This powerful tool enables real-time interactions among your site visitors, fostering communication and engagement through a seamless integration of chat and forum functionalities. Visitors can easily ask questions, start discussions, contact customer service, and network by seeing who is online. They can also forge personal connections by making friends and creating private chats. As a site owner, Chatigy provides a unique opportunity to gain insights into user interactions and preferences, allowing you to enhance the user experience continually. With the integration of Chatigy Forums, your website not only becomes more interactive but also cultivates a sense of community among users.

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Ask questions

Start discussions

See who's online

Make friends

Create private chats

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GA: Facebook Messenger

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Enhance customer interaction with customizable Facebook Messenger website integration. Show more

GA: Facebook Messenger is a powerful tool that integrates Facebook Messenger into your website, offering a seamless communication channel for visitors. The app features a customizable chat button, making it easy for visitors to initiate real-time conversations for inquiries, feedback, or assistance, ensuring that all visitors feel heard and supported. It capitalizes on the familiarity and trust built by Facebook Messenger, turning conversations into conversions efficiently. Users can even direct their queries to specific team members or departments for faster responses, enhancing customer service. The integration supports smooth transitions to Facebook Messenger with just one click, and it ensures compatibility with desktop, tablet, and mobile devices. Additionally, customization options allow you to match the chat interface with your brand's colors, welcome messages, and icons, thus maintaining a cohesive brand presence. By responding quickly and directly, you can build customer trust and facilitate meaningful interactions.

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Customizable appearance

Customizable chat button

Instant communication

Cross-device compatibility

One-click redirection

Visitor department selection

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Clerk Chat

$15-$25 / Month

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Bi-Directional SMS to maximize customer engagement Show more

Clerk Chat is a cutting-edge app designed to transform your customer interactions by harnessing the power of SMS and WhatsApp. It addresses the growing need for personalized, real-time communication, making it easier than ever to connect with your customers. Whether it's providing efficient customer support, sending timely order updates, or executing targeted marketing promotions, Clerk Chat offers a seamless and convenient platform. The app facilitates two-way SMS communication, leaving behind the era of one-sided conversations and enhancing customer engagement. With its personalized SMS customer support, you can tailor interactions to better meet customer needs and build stronger relationships. Additionally, Clerk Chat empowers businesses to run successful marketing campaigns by reaching out to customers with specific, targeted messages. This comprehensive tool is essential for any business looking to elevate their customer communication strategy.

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Whatsapp integration

Marketing campaigns

Order updates

Personalized support

Two-way sms

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Qapla' | Labels & Tracking

1 Reviews

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Print labels, Track every carrier & Brand delivery experience Show more

Qapla' | Labels & Tracking is a dynamic app designed to streamline your shipping process, enabling you to print labels effortlessly in just three clicks or through an API, reducing order processing time to a mere 10 seconds. Simplify logistics with automated courier selection based on pre-assigned rules, ensuring seamless and efficient operations. Stay on top of your shipments and returns with a unified dashboard that consolidates updates from all your courier services. Enhance customer satisfaction by proactively addressing shipment issues before they arise and providing real-time tracking updates via email, SMS, and WhatsApp. Customize your communications by adding logos, promotional graphics, or widgets to your shipping notifications and tracking pages. Additionally, manage pickup points, and facilitate returns directly from the app, or empower customers with an automatic returns page. Synchronize with your Shopify store seamlessly, updating it instantly with tracking numbers and shipment information for a comprehensive solution to your e-commerce logistics needs.

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Real-time communication

Custom branding

Print labels

Track shipments

Unified dashboard

Issue resolution

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JivoChat Live Chat

$19 / Month

7.5

66 Reviews

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Unified communication: real-time chat, CRM, calls for seamless customer engagement. Show more

JivoChat Live Chat is a powerful omnichannel business messenger designed for e-commerce websites, enabling you to manage all communication channels from a single app. Seamlessly integrate your website's live chat widget, social media accounts, support emails, and phone calls, ensuring you never miss a client request again. Its integrated CRM system organizes all customer interactions in one accessible place, allowing efficient team collaboration and tracking of client progress. Real-time visitor tracking and smart triggers help engage potential customers at the optimal moment, enhancing your conversion rates. JivoChat also addresses all your phone communication needs, with options to purchase new numbers or integrate existing ones for smooth call management. With the promise of a single platform to rule all communications, JivoChat offers a 14-day trial, supported by 24/7 customer service dedicated to assisting your business needs.

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Integrated crm

Visitor engagement

Real-time chat

Omnichannel communication

Live call support

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Desku - Helpdesk, Chatbots & Livechat

8.2

2 Reviews

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Comprehensive support platform: live chat, chatbots, surveys, macros, audience targeting. Show more

Desku is a comprehensive customer support platform designed to enhance service for small to medium-sized businesses through automation and seamless integration. Its robust features include a centralized email inbox, live chat, and a flexible Knowledge Base, all essential for efficient customer communication. With Desku, Ecwid vendors can connect multiple stores, allowing them to manage customer support across various locations effortlessly. The platform’s No Code Chatbots Builder makes it easy to create chatbots without technical expertise, enhancing customer interaction through automation. Personalized communication is made possible with Dynamic Liquid Variables, which allow messages to be tailored based on specific conditions. Additionally, Desku offers an intuitive Survey Builder for creating engaging surveys, providing valuable response insights. Efficiency is further boosted with features like time-saving Macros and a chatbot that allows customers to check order status using just their order ID and delivery postal code. Finally, the Eyecatcher feature in Desku's Live Chat widget helps target the right audience with timely and relevant interactions, optimizing customer engagement.

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Multiple store support

Live chat

Audience targeting

Personalized messaging

Survey builder

No code chatbots

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WildGoose Live Chat

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One platform covers multiple channels of communication Show more

WildGoose Live Chat is an innovative customer service tool designed for global businesses, offering seamless communication across various channels such as websites, Email, Facebook, Instagram, Telegram, and Line. This versatile platform is ideal for e-commerce and any real-time online communication needs, efficiently consolidating interactions in one place. By enhancing manual efficiency and boosting customer satisfaction, WildGoose Live Chat helps increase conversion and repurchase rates. It comes equipped with features like automatic translation, making it easier to bridge language barriers and serve a diverse clientele. The platform also offers insightful data analytics, providing key metrics on agent workloads and service quality to help improve performance. With streamlined agent collaboration, WildGoose Live Chat empowers businesses to drive growth and cultivate private domain traffic effectively.

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Automatic translation

Data statistics

Multi-channel live chat

Efficient agent collaboration

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Yobi Sync

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Connect your customers and communication in a single app Show more

Yobi Sync is an essential tool for businesses looking to streamline their customer communication by connecting Shopify contacts with the Yobi platform. With Yobi, you can effortlessly manage customer interactions across calls, texts, and social media from any device, ensuring timely and efficient responses. By exporting Shopify notes and contacts into Yobi, businesses can maintain seamless communication and stay organized. The app also offers a dedicated business line that facilitates direct and professional contact between your team and customers. Yobi Sync simplifies the communication process, unifying all interactions within a single, easy-to-use application. Enhance customer engagement and ensure no message is missed by integrating Yobi Sync into your business operations.

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Sync shopify contacts

Unified communication

Respond via call

Respond via text

Respond via social media

Export notes

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WapTap: Quick Chat WhatsApp

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Instant customer communication with you via WhatsApp Show more

WapTap: Quick Chat WhatsApp is an innovative app designed to enhance customer communication by integrating seamlessly with the world's most popular messaging platform. This app allows businesses to offer their customers the convenience of reaching out through WhatsApp, regardless of whether they have the app installed. With highly flexible customization options, businesses can tailor the contact button to fit their brand and communication needs. WapTap ensures businesses receive customer messages instantly, enabling prompt responses and improving overall customer satisfaction. It functions efficiently across both desktop and mobile devices, ensuring accessibility and ease of use for any user. By utilizing WapTap, companies can streamline their interactions, making it easier to address customer inquiries swiftly and effectively.

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Whatsapp integration

Instant communication

Customizable contact button

Desktop and mobile

Flexible interface

No app required

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Elfsight Facebook Chat

$4.19 / Month

(3.4/5)

9 Reviews

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"Seamlessly integrate Facebook Chat for instant website communication." Show more

Elfsight Facebook Chat is an intuitive app designed to streamline communication between you and your website visitors. By embedding Facebook Chat on your site, you enable a quick and direct interaction channel, ensuring users can easily reach out and receive prompt responses. The app offers customizable features, such as chat-start triggers and personalized welcome messages, to attract user interaction and enhance engagement. You can choose whether to display the chat across all pages or restrict it to specific ones, tailoring the experience to your audience's needs. Additionally, you can personalize the chat interface with icons, contact photos, and other elements to align with your brand image. With Elfsight Facebook Chat, maintain constant availability for your visitors and enhance customer satisfaction by efficiently addressing their queries directly from your Facebook page.

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Selective page display

Instant website communication

Customizable chat triggers

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Support Board ‑ Chat & Chatbot

$5-$10 / Month

(1/5)

1 Reviews

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Automate your customers' communication Show more

Support Board - Chat & Chatbot is an advanced communication platform designed to streamline interactions between customers and stores using artificial intelligence. The app features an AI-driven chatbot, powered by OpenAI, that efficiently handles customer inquiries related to Shopify stores by accessing real-time data. It enables businesses to provide 24/7 support while integrating seamlessly with various communication channels like WhatsApp, Instagram, Facebook, Telegram, emails, and SMS. With its user-friendly interface, the app allows easy access to detailed customer information, including order history and cart items, directly within the Support Board admin area. Additionally, users can display products searched by customers using interactive cards and sliders for a visually engaging experience. The platform also offers a customizable help center to enhance self-service support for customers. Designed for both human agents and AI, Support Board ensures efficient and effective communication, enhancing customer satisfaction and operational efficiency.

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Real-time data

Omni-channel integration

Ai-driven chatbots

Product card messages

Customer information access

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Shopify Real-time communication apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 13 Apps

LUNA: WhatsApp Chat Button

Finn Chat

OnAir: 1‑Click Online Calls

WooDelivery Merchant

PlainChat: WhatsApp Chat

WhatsApp King | צ'אט בעברית

InstaReturns by ShipDelight

AskEase

Kedra Live Chat & AI Chatbot

Chatigy Forums

GA: Facebook Messenger

Clerk Chat

Qapla' | Labels & Tracking

JivoChat Live Chat

Desku - Helpdesk, Chatbots & Livechat

WildGoose Live Chat

Yobi Sync

WapTap: Quick Chat WhatsApp

Elfsight Facebook Chat

Support Board ‑ Chat & Chatbot