LUNA: Chat Button

Develop by Shopify

Free plan available

Instant WhatsApp chat for customer queries, customizable and easy to setup.

Customizable appearance

Instant whatsapp chat

Customizable button appearance

Pre-filled messages

Direct customer communication

Real-time connection

Floating chat button

Direct customer messaging

Real-time customer connection

About LUNA: Chat Button

Launched Apr 23, 2025

Built by Shopify

Address

1959 Calle Loíza, Suite 205, San Juan, PR, 00907, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Connect with customers on using a floating button that drives more conversions.

LUNA Chat Button helps you connect with customers in real time. From product questions to checkout hesitation, LUNA gives your customers a direct way to reach out on. When clicked, the button redirects shoppers to to start a conversation with your business. You can customize the button’s appearance, greeting message, where and when it shows up. Set up LUNA in seconds for intuitive experience and engaging communication experience.

Add floating chat buttons at customers' hand
Let customers message you directly on pre-filled message
Customize button appearance to match your brand's style
Show or hide chat button based on your store’s open hours

Pros

Instant connection with customers via WhatsApp for real-time communication.
Instant real-time connection with customers via WhatsApp.
Helps address customer queries ranging from product questions to checkout hesitation.
Customizable button appearance allows matching with brand style.
Customizable appearance to match brand style.
Easy and quick setup process for intuitive user experience.
Customizable greeting messages provide a personalized touch.
Option to show or hide chat button based on store hours.
Ability to show or hide the chat button based on store hours for operational efficiency.
Directs customers to WhatsApp with pre-filled messages, facilitating seamless communication.
Easy to set up, taking only seconds to install and configure.
Engages customers by providing a direct communication channel, potentially increasing conversion rates.

Cons

Relies on customer preference to use WhatsApp, which may not be universal.
Potential for missed messages if not monitored constantly.
Not a stand-alone chat solution, depends on WhatsApp platform.
Dependent on customers having WhatsApp, limiting accessibility to users not using the platform.
Redirection to WhatsApp may be a slight inconvenience for users accustomed to in-app communication.
Customization options may be limited depending on specific brand needs beyond appearance and timing.

Top Helpful Reviews

Uruk Clothing

Jun 08, 2025 on Shopify

"Seamless and Powerful – A Must-Have App!" This app has been a game-changer for our Shopify store! It was incredibly easy to install and set up, and the interface is clean and intuitive. The features are exactly what we needed — from performance to customization, everything works smoothly without slowing down our site. What really stood out is the excellent customer support. The team specially Tiana is responsive, knowledgeable, and always ready to help with quick solutions. If you're looking to enhance your store’s functionality and deliver a better shopping experience, this app is definitely worth it. Highly recommended!

Selozashop

Jun 03, 2025 on Shopify

The simple setup is great, not complicated at all—I really liked it. If a mail button could be added, I'm sure everyone would prefer this. It would be perfect if you could include it, if possible.