PlainChat: WhatsApp Chat

Develop by Shopify

Free plan available

Add a floating WhatsApp chat widget to your Store

Customizable design

Easy setup

Real-time support

Quick communication

Floating chat widget

About PlainChat: WhatsApp Chat

Launched Sep 16, 2024

Built by Shopify

Address

999 W Hastings, suite 1510, Vancouver, BC, V6C 2W2, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Simplified customer support with WhatsApp chat for improving conversions and increasing trust.

Add a floating WhatsApp chat widget to your online store. With this widget, customers can easily connect with your support team directly on WhatsApp, making communication quick and convenient. The app is simple to set up, allowing you to customize the widget to match your store’s branding. You can enhance customer satisfaction and build stronger relationships by providing real-time support through WhatsApp.

Easy Setup: Add the WhatsApp chat widget to your store in just a few clicks.
Customizable: Adjust the look and feel of the widget to match your store
Convenient: Customers don't have to deal with email threads or support portals

Pros

Easy Setup: Allows for quick installation of the WhatsApp chat widget with just a few clicks
Customizable: You can match the widget's appearance to your store's branding
Convenient Communication: Eliminates the need for email threads or support portals, providing direct WhatsApp communication
Real-time Support: Enables immediate customer service, which can boost customer satisfaction
Strengthens Relationships: Facilitates stronger connections with customers through direct and prompt communication

Cons

Platform Limitation: Only supports communication through WhatsApp, which may not be preferred by all customers
Dependency on WhatsApp: Requires both parties to have WhatsApp installed and operational
Potential Privacy Concerns: Customers may be hesitant to share personal information or communicate via WhatsApp
Limited Audience Reach: Not suitable for markets where WhatsApp usage is low