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Customer reviews: qikify Upsell BOGO & Free Gift

Develop by Qikify

Reviews (614)

Overall rating
4.9

What Merchants Think

The "Discount Buy X Get Y BOGO Gift" app by Qikify is generally well-received among merchants. Many appreciate its functionality, ease of use, and especially its customer service which receives high praise for its responsiveness and helpfulness. Some merchants have noted improvements in sales and customer engagement due to the app's features. However, there are also comments expressing dissatisfaction with pricing changes and technical issues affecting the app's performance.

Key Strengths

  • Excellent customer support – responsive, knowledgeable, and effective
  • Ease of use with a clean and intuitive design
  • Effective customization options allowing seamless integration
  • Useful for increasing average order value and facilitating promotions
  • Comprehensive discount rules that align with various business models

Common Concerns

  • Issues with pricing changes without notice
  • Technical glitches, such as elements persisting on the site when disabled
  • Lack of some desired features without purchasing premium plans
  • Complexity in enabling certain features or initial setup

Final Thoughts

The "Discount Buy X Get Y BOGO Gift" app is a strong contender in the discount application space, offering valuable features that cater to many promotional needs. While its customer support and overall functionality are highly regarded, potential users should be aware of some of its occasional technical and pricing issues. Despite these concerns, many merchants have found it to be an effective tool for enhancing their sales strategy.

SwatchVintage

Jun 27, 2025  on Shopify

We had to reach out a few times to the support team as we had to find our way around in the app. Each time the response time was extremely short and the support provided was excellent. Happy to use it.

KBOX

Jun 27, 2025  on Shopify

The support team is so great- I really enjoy by communication. help in problems, very patient . Thank you for your work

Sticker Buyer

Jun 26, 2025  on Shopify

Great app - lots of different features that will increase your sales. It's easy to configure and setup and if you need help top notch support is at hand. The rewards bar is killer! Big thanks to Rita for all her help ^^

MAISON VIOLET

Jun 26, 2025  on Shopify

Very happy with the app functionalities so far, but most of all great customer service, very kind and efficient to help out. Thank you !

ARK Skincare

Jun 23, 2025  on Shopify

Needed assistance on editing our recent GWP offer - Flynn was quick to respond and helped get it sorted right away. Thank you!

The Sweet Giftorium

Jun 09, 2025  on Shopify

Great customer service setting up the app in my store. Helped troubleshoot issues with my theme and sorted them out!

SoFlo Boho Boutique

Jun 09, 2025  on Shopify

Quick customer service response and service. Love the app, now that I customized it to my current needs.

BIG MAX US

Jun 04, 2025  on Shopify

This app is costing us hundreds of Dollars in Shipping and countless angry customers, because it is completally random with applying the bundle. Unreliable - stay away.

IUIGA

May 29, 2025  on Shopify

Support was very responsive and helped to ensure the widget looks seamless on the cart within minutes. Thanks for making it free for the first campaign! Great way to test the app. Will be happy to top up.

Resin Rockers

May 20, 2025  on Shopify

If I could rate this app and service more than 5 stars I would. They are fast to respond and are always making improvements based on feedback. 10 out of 10!

Dog De Rue

May 14, 2025  on Shopify

Amazing customer service! The support team helped me set up and customize the upsell bundle so it displays exactly how I wanted. They were responsive and went above and beyond to ensure everything runs smoothly. The app works great and adds real value to my store. A big thank you!

ProShowtechniek.nl

May 05, 2025  on Shopify

Super fijne app om te gebruiken. Je hebt heel veel opties om in te stellen en veel verschillende campagnes. Je kan ze allemaal goed aanpassen zodat het goed past bij je thema. Ook de ondersteuning is perfect. Ze reageren snel en accuraat en doen er echt alles aan om jou als klant tevreden te stellen! Zeker een aanrader! Helaas geen 5 sterren omdat het ons tot nu toe geen extra sales heeft opgeleverd.

Chienalafolie

Apr 26, 2025  on Shopify

Excellent customer support! I contacted support regarding an issue, and Lora from Qikify was very responsive and efficient. My problem was resolved quickly, and everything is working perfectly now. A big thank you to Lora and the team for their valuable help. It's greatly appreciated. Highly recommend!

Ja-Hochzeitsshop

Apr 17, 2025  on Shopify

Great App, amazing customer support. The App is easy to install and use. We used a way more expensive app before qikify and we are very pleased with what is possible with qikify. It was definitley the right decision to switch. The customer support is amazing, they answer very fast and they are very open to do changes that we can not make ourselves.

Pure Gems & Stones Store: Awakened Days

Apr 17, 2025  on Shopify

Love Rita’s help!!! She is really amazing. Literally helped me a lot and customized the whole widget to fit my store’s request. Really recommend using their company’s whole package

Figurine & Kawaii

Apr 10, 2025  on Shopify

Des fonctionnalités efficaces, pertinentes et performantes. Un service après-vente de très bonne qualité !

Aquarylic

Apr 08, 2025  on Shopify

Great app and amazing customer support. We needed to make some minor adjustments to the design, and the response was always fast. They did everything they could to make it look exactly how we had envisioned. I can totally recommend "qikify Slide Cart, Sticky Cart" as well as "qikify Upsell BOGO & Free Gift."

NanoTess Inc - Medical

Apr 07, 2025  on Shopify

The app has very good and easy to understand design features. Customer service is fast and efficient. Would recommend.

Capy-Era

Apr 02, 2025  on Shopify

Great product & incredible support team. Thanks Rita for the amazing support and helping us with all the inquires.

KLOKI

Apr 01, 2025  on Shopify

We had a lot of specific requirements, and the team was able to address all of them quickly and efficiently. Their support is responsive, and they go the extra mile to ensure everything works perfectly. I highly recommend their app!

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