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Customer reviews: qikify Upsell BOGO & Free Gift

Develop by Qikify

Reviews (1,086)

Overall rating
4.9

What Merchants Think

The "Discount Buy X Get Y BOGO Gift" app by Qikify is generally well-received among merchants. Many appreciate its functionality, ease of use, and especially its customer service which receives high praise for its responsiveness and helpfulness. Some merchants have noted improvements in sales and customer engagement due to the app's features. However, there are also comments expressing dissatisfaction with pricing changes and technical issues affecting the app's performance.

Key Strengths

  • Excellent customer support – responsive, knowledgeable, and effective
  • Ease of use with a clean and intuitive design
  • Effective customization options allowing seamless integration
  • Useful for increasing average order value and facilitating promotions
  • Comprehensive discount rules that align with various business models

Common Concerns

  • Issues with pricing changes without notice
  • Technical glitches, such as elements persisting on the site when disabled
  • Lack of some desired features without purchasing premium plans
  • Complexity in enabling certain features or initial setup

Final Thoughts

The "Discount Buy X Get Y BOGO Gift" app is a strong contender in the discount application space, offering valuable features that cater to many promotional needs. While its customer support and overall functionality are highly regarded, potential users should be aware of some of its occasional technical and pricing issues. Despite these concerns, many merchants have found it to be an effective tool for enhancing their sales strategy.

Chienalafolie

Apr 26, 2025  on Shopify

Excellent customer support! I contacted support regarding an issue, and Lora from Qikify was very responsive and efficient. My problem was resolved quickly, and everything is working perfectly now. A big thank you to Lora and the team for their valuable help. It's greatly appreciated. Highly recommend!

Ja-Hochzeitsshop

Apr 17, 2025  on Shopify

Great App, amazing customer support. The App is easy to install and use. We used a way more expensive app before qikify and we are very pleased with what is possible with qikify. It was definitley the right decision to switch. The customer support is amazing, they answer very fast and they are very open to do changes that we can not make ourselves.

Pure Gems & Stones Store: Awakened Days

Apr 17, 2025  on Shopify

Love Rita’s help!!! She is really amazing. Literally helped me a lot and customized the whole widget to fit my store’s request. Really recommend using their company’s whole package

Figurine & Kawaii

Apr 10, 2025  on Shopify

Des fonctionnalités efficaces, pertinentes et performantes. Un service après-vente de très bonne qualité !

Aquarylic

Apr 08, 2025  on Shopify

Great app and amazing customer support. We needed to make some minor adjustments to the design, and the response was always fast. They did everything they could to make it look exactly how we had envisioned. I can totally recommend "qikify Slide Cart, Sticky Cart" as well as "qikify Upsell BOGO & Free Gift."

NanoTess Inc - Medical

Apr 07, 2025  on Shopify

The app has very good and easy to understand design features. Customer service is fast and efficient. Would recommend.

Capy-Era

Apr 02, 2025  on Shopify

Great product & incredible support team. Thanks Rita for the amazing support and helping us with all the inquires.

KLOKI

Apr 01, 2025  on Shopify

We had a lot of specific requirements, and the team was able to address all of them quickly and efficiently. Their support is responsive, and they go the extra mile to ensure everything works perfectly. I highly recommend their app!

Alamo Drafthouse

Mar 24, 2025  on Shopify

GOOD: - customer support is responsive - app is a jack of all trades for basic promos - priced competitively FRUSTRATIONS: - Promos with large holes in functionality. Ex: The gift with purchase function does not add gift to cart if customer skips cart and goes straight to checkout.

New Trip

Mar 24, 2025  on Shopify

A very good Discount app that meet my all needs. And Miley helps me a lot with very fast respond within 5 mins, so I give 5 star!

Goldmania New York

Mar 17, 2025  on Shopify

Outstanding customer service—they even customized a code to fit my needs! The app has nearly all the features needed for a great upsell experience and is incredibly user-friendly.

Welding Supplies from IOC

Feb 26, 2025  on Shopify

The app did exactly what it said it would do straight out of the box. Once we implemented, we asked for a few tweaks to the way products and pricing were displayed on our site; things outside of what we could control in the admin. The app devs were very responsive and quick to implement our requests. 10/10 - I would use them again!

Dunelace

Feb 24, 2025  on Shopify

Support ultra réactif, Miley m'a aidé à configurer ma reward bar de manière optimale, j'apprécie!

KOZY

Feb 11, 2025  on Shopify

I was trying to setup bogo offer on my shopify store and had some configuration issues with pop-up. Miley was very supportive and was able to quickly fix the code in the backend to enable pop-up. Post that we worked some customization to improve the visibility of BOGO offer and she was patient enough to explain and provide some snapshots to create a nice pop-up with offers. Thank you for the 5 star support!! Really appreciate it.

Strumpf-Klaus

Feb 05, 2025  on Shopify

Great support directly via chat, the app does exactly what it's supposed to do, and it's relatively affordable. I'm very satisfied!

Suniela Beach

Jan 28, 2025  on Shopify

Really great app - I highly recommend using this instead of any "bundle" app! I tried so many different apps, for years and finally - this is the solution. I was frustrated that most apps create a new sku when offering a discount on a bundle of products.. Instead - UPSELLING is the way to go. This app is simple, easy to use, has a fair price, and fits with my branding perfectly. Using it for a variety of promos, and I'm happy to have so many opportunities to clearly share savings with customers now. Support is always quick & helpful, they even added a few custom tweaks for me!

Toolbrothers

Jan 21, 2025  on Shopify

Brilliant App and a fantastic support! They are really quick and implementing specials and small fixes right away. We are really satisfied with the team

Eva HK Store

Jan 20, 2025  on Shopify

I won't use this app anymore. I recently discovered a pricing discrepancy on your platform. The price changed from 19.9 to 9.9, but I still have to pay the original 19.9 amount. I discovered this price change myself and your team did not inform me. I reached out to your support team to request a refund for the difference, but the response I received indicated that the case had been reported to a higher department for a thorough review. However, several days have passed without any resolution, which makes me feel that my case is not being prioritized. I believe in the importance of honesty and transparency, especially in matters involving customer charges.

DODOSKIN

Jan 19, 2025  on Shopify

This is a great app when you want to let customers choose their free gift or recommend bundle products. The design is clean and easy to use. What’s more important is that they respond to feedback and questions incredibly quickly (I honestly thought they were awake 24/7), which makes me optimistic about the future of this app. There are still some features I would like them to add, but I already think it’s a great app.

Guineapet

Jan 07, 2025  on Shopify

Qikify has some of the best apps I have tried for Shopify. The apps offer many options and design settings and are easy to set. Qikify´s customer service is always quick to respond and fix problems efficiently. I recommend. Five stars!

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