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Customer reviews: qikify Upsell BOGO & Free Gift

Develop by Qikify

Reviews (603)

Overall rating
4.8

What Merchants Think

The "Discount Buy X Get Y BOGO Gift" app by Qikify is generally well-received among merchants. Many appreciate its functionality, ease of use, and especially its customer service which receives high praise for its responsiveness and helpfulness. Some merchants have noted improvements in sales and customer engagement due to the app's features. However, there are also comments expressing dissatisfaction with pricing changes and technical issues affecting the app's performance.

Key Strengths

  • Excellent customer support – responsive, knowledgeable, and effective
  • Ease of use with a clean and intuitive design
  • Effective customization options allowing seamless integration
  • Useful for increasing average order value and facilitating promotions
  • Comprehensive discount rules that align with various business models

Common Concerns

  • Issues with pricing changes without notice
  • Technical glitches, such as elements persisting on the site when disabled
  • Lack of some desired features without purchasing premium plans
  • Complexity in enabling certain features or initial setup

Final Thoughts

The "Discount Buy X Get Y BOGO Gift" app is a strong contender in the discount application space, offering valuable features that cater to many promotional needs. While its customer support and overall functionality are highly regarded, potential users should be aware of some of its occasional technical and pricing issues. Despite these concerns, many merchants have found it to be an effective tool for enhancing their sales strategy.

Skinfairytale

Aug 25, 2025  on Shopify

Really AMAZING customer support! They have fixed everything I was hoping and all in matter of minutes!

MY LITLLE TRAVEL

Aug 19, 2025  on Shopify

Super application et facile à configurer , j'ai eu un soucis de traduction mais Milly a su m'aider et a rapidement résolu mon problème. Le service client est très réactif et l'application très complète

Funkyapple

Aug 13, 2025  on Shopify

The app is great! Tried many before this, but none of them could deliver what I needed. Had a minor issue where I couldn't find the right setting, and not only did the support direct me to the right place, but they also set up a new feature (campaign visibility) that they noticed I was missing and would have been helpful.

it.ctronics

Aug 07, 2025  on Shopify

This plugin is very easy to use. I encountered some issues during setup, but Flynn customer service helped me resolve them quickly. I look forward to this plugin bringing higher average order value and sales to my store.

ConcepStore

Jul 31, 2025  on Shopify

Qikify’s support team is absolutely amazing! Every time we’ve reached out. Whether for custom tweaks or troubleshooting they’ve responded lightning-fast with clear, expert guidance. Their expertise made it easy to get the app working the way we needed on our site. 5 stars!!!

CABINZERO

Jul 28, 2025  on Shopify

We tested the free plan to understand its functionality, but it didn't specify that the display wouldn't be visible on the storefront until after troubleshooting with customer support. She said only the paid plan can see but I didn't see the app works even in the theme editor. This wasted our time, really.

Witch, Please!

Jul 23, 2025  on Shopify

Great app for upsell. Adding reward goals really does help increase cart value. Support is fantastic too, if you have any issues with the display, or setup they are really quick to get this resolved for you.

SHIELD Germany

Jul 17, 2025  on Shopify

We used this app for a long time and relied heavily on it to manage our product bundles. It had been a core part of our setup, and everything worked fine — until a critical issue occurred. Due to a bug with the Shopify API integration, none of our bundles worked anymore. We reported it immediately, but even after 24+ hours, the issue was still unresolved. There was no effective fix, no rollback, and no clear communication from support. We run a high-traffic Shopify store with thousands of daily visitors and spend several thousand euros a day on advertising. A non-functioning bundle system is not just inconvenient — it’s a serious financial and reputational risk. After waiting more than a full day with broken bundles live on the store, we had no other choice but to remove the app entirely. A tool that fails like this — with no fast fix or urgent support — is simply not reliable for serious businesses. Extremely disappointing experience after months of trusting this app.

Ayma Active

Jul 04, 2025  on Shopify

Arian from live support was very patient and helpful. I was able to achieve the look I wanted with their great help and customization. Thank you.

Terps

Jul 01, 2025  on Shopify

Had an issue. Contacted their team. The matter was resolved in a matter of minutes. Thanks again and highly recommend.

SwatchVintage

Jun 27, 2025  on Shopify

We had to reach out a few times to the support team as we had to find our way around in the app. Each time the response time was extremely short and the support provided was excellent. Happy to use it.

KBOX

Jun 27, 2025  on Shopify

The support team is so great- I really enjoy by communication. help in problems, very patient . Thank you for your work

Sticker Buyer

Jun 26, 2025  on Shopify

Great app - lots of different features that will increase your sales. It's easy to configure and setup and if you need help top notch support is at hand. The rewards bar is killer! Big thanks to Rita for all her help ^^

MAISON VIOLET

Jun 26, 2025  on Shopify

Very happy with the app functionalities so far, but most of all great customer service, very kind and efficient to help out. Thank you !

ARK Skincare

Jun 23, 2025  on Shopify

Needed assistance on editing our recent GWP offer - Flynn was quick to respond and helped get it sorted right away. Thank you!

The Sweet Giftorium

Jun 09, 2025  on Shopify

Great customer service setting up the app in my store. Helped troubleshoot issues with my theme and sorted them out!

SoFlo Boho Boutique

Jun 09, 2025  on Shopify

Quick customer service response and service. Love the app, now that I customized it to my current needs.

BIG MAX US

Jun 04, 2025  on Shopify

This app is costing us hundreds of Dollars in Shipping and countless angry customers, because it is completally random with applying the bundle. Unreliable - stay away.

IUIGA

May 29, 2025  on Shopify

Support was very responsive and helped to ensure the widget looks seamless on the cart within minutes. Thanks for making it free for the first campaign! Great way to test the app. Will be happy to top up.

Resin Rockers

May 20, 2025  on Shopify

If I could rate this app and service more than 5 stars I would. They are fast to respond and are always making improvements based on feedback. 10 out of 10!

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