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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Product Options Pro is a powerful Shopify app that helps merchants add customizable product options, variants, and upsells to their stores. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your business.

Reviews (2,957)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

HusBands

Apr 11, 2024  on Shopify

A great app for product personalisation. Support were very helpful and sorted my problem out in minutes! Couldn't recommend enough :)

Yaeli Vogel

Apr 10, 2024  on Shopify

Great customer service, they matched our product options to our theme in a timely, professional manner!

Mooleo

Apr 10, 2024  on Shopify

Customer Support is directly helping with the redesign. Thanks to Rosie, who has been very kind and supportive.

OpticsSouq

Apr 10, 2024  on Shopify

Great app, easy to use, resolved my issue with having hundreds of variants in the website or POS. App support always quick, specially Helen and her immediate action to resolve any issue.

Blitz HandMade

Apr 10, 2024  on Shopify

Hele fijne app met veel mogelijkheden. Bij problemen wordt je super snel geholpen. Ik meldde een probleem en dat werd door Helen binnen een dag opgelost.

Allura Glam

Apr 10, 2024  on Shopify

The settings and setup for Globo were straightforward and hassle-free. I did require some assistance after installation to properly place the options, and Rosie promptly helped me out via chat. The issue was resolved swiftly, and now my store is up and running smoothly with customized options.

Apr 10, 2024  on Shopify

I have only had this app for a few hours so am new, but i had an issue and Rosie replied within a minute and had it sorted within 5. Great service and really happy with how the app looks on our store :)

Houtje-Van-Joutje

Apr 09, 2024  on Shopify

Nice and easy settings and setup. Needed some help after installation with the placing of the options. Quick response via chat and the problem got solved quickly too.

hermosa y dulce

Apr 08, 2024  on Shopify

I had been using it for many months and suddenly it no longer works, it made me lose a lot of money on advertising

RESCUE TALES

Apr 08, 2024  on Shopify

So far, so good. Doesn't exactly give me the products option that I was looking for. I want something that can handle over 100 different combinations with 3 variants options. However, this will work great for the personalization text I am looking for. Customer service chat was super helpful in getting over some challenges.

ImmerseHQ

Apr 08, 2024  on Shopify

Installed very easily, contacted customer support and instantly we had fantastic service from somebody called Helen. She was very friendly and polite but more importantly incredibly helpful and resolved our issues. We are going into a testing phase and the app looks very promising for our store. We would definitely feel confident both recommending this app and reaching out to customer support if we had any issues. So, thank you Helen for being very helpful and resolving our issues.

Paper Chasing Collars

Apr 07, 2024  on Shopify

So far so good! Got the first option set up and working quickly! I really am much happier with the look of the app in comparison to the one I used to use.

Contempo Furniture

Apr 07, 2024  on Shopify

Thank you, Rossie, for your outstanding customer support. Your assistance has been invaluable, and we truly appreciate how you accommodated all my requests.

memperience

Apr 05, 2024  on Shopify

The app's support team responds quickly and is always trying to help. Unfortunately, some options such as Quick Checkout or Sticky Add-to-Cart from Shopify are not compatible with the app itself and cannot be customized by the support team.

Mermaids & Monograms

Jan 26, 2024  on Shopify

I came across this app a while ago when I was looking for either a free or inexpensive way to add customization boxes to my website. Globo is the perfect addition for me! I recently had switched my theme and didn't realize that globo didn't cross over to the new theme. I reached out for some help, and within an hour or so, they got me all taken care of! Customer Service is on point with this company!

EMIRISTIC

Jan 21, 2024  on Shopify

Great service. Great communication. Rapid response. We had trouble turning on the application after updating our theme. We contacted them and within only half an hour. Problem fixed. They even told us how to fix the problem.

irwinfitness

Jan 11, 2024  on Shopify

Have been using this 3rd party app for awhile and love it. What is making me write this today is a recent incident that caused some issues on our website. I was removing some unwanted apps from the store and somehow this app was deleted. This was extremely worrisome as we had spent a great deal of time creating custom options sets for each of our products. Long story short after it was reinstalled there was no infromation. I contacted customer service with a glimmer of hope that the data could all be returned. Within 2 hours they had got back to me and by morning all of the data was restored. This was a huge relief as we had paid our developers alot of money to customize the website. Just wanted to say thankyou to the app team for being there when needed!

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