I use Globo Product Options, Variant for my first store and it was super easy to install and use, so I ABSOLUTELY knew I needed it for my 2nd store. I set here for hours and could not figure out why the options were not showing. I had the template. It was embedded. I was so frustrated and that's when I saw the Chat With Us Now. ROSIE is an ANGEL! She figured out in less than 5 minutes what the issue was and my options are now showing. HIGHLY HIGHLY recommend this app.

使いやすいです。サポートの方もチャットで翻訳しながらですが、すぐに対応してくださるのでとても親切です。

Rosie, was amazing she responded very quickly and solved my issue right away. I love working with her and she made my day start out great so my website could go live and track everything I needed properly on Shopify! Thanks a ton!

If you are thinking of using this app to customize various products at your POS, take a closer look. This app does not allow you to have multiple products with the same SKU and different customizations in a single sale. Only one of the products will have the customization data. This defeats the main purpose of an app like this at POS. It would be important for the development team to come up with a solution.

Fantastic support from Globo. I had an issue with translations affecting how certain options displayed and couldn't work out why. Not only did Rosie find the issue, she also fixed it by creating specific options for each language. The app itself is perfect for our store - which has more than three options for many products, a feature still not offered by Shopify despite the new 2,000 variant limit

I love the app and how easy it is to create options for my website. I feel like technology is advancing a heck of a lot faster than I can learn it now, which I guess says I am getting older. I have had a few times where I have needed customer support and they have all been helpful. This last time, Rosie assisted me and she was thorough and made sure all of my issues were addressed. The only thing I wish that this app did is connect with SyncLogic so my wholesale customers can have the same options as my direct website orders. Other than that I wouldn't change a thing!

Rosie and Johnny did an exceptional job tracking down the reason as to why our shop's settings weren't working quite right. I appreciate their patience.

Clara helped me with my problem of my forms not showing up. They were really quick with the fix by doing something with the code in the theme i was using. Also very quick to respond. Great service!

Het team heeft me super geholpen. Er was iets wat niet werkte op mijn site en er werd snel en duidelijk gereageerd door Clara. Zelfs tijdens de feestdagen(!). De app heeft veel mogelijkheden om te personaliseren en er wordt snel antwoord gegeven op vragen. Tot zover zeer tevreden.

Very disturbing and costly experience. After asking for Shopify access for troubleshooting, the Globo support team moved an active option set on my live store to Draft without any warning or consent. This immediately broke the buying flow and stopped required selections from being captured on orders. This happened on New Year’s Eve, while we were running heavy paid ads. As a result: Sales dropped sharply Orders came in with missing critical information We faced continuous complaints and operational chaos What made this far worse was the complete lack of communication. After taking access and causing the issue, the support team stopped responding for over 18 hours, while our production store was actively bleeding. Disabling or altering live store configurations without informing the merchant is unacceptable. The support team is not reliable at all for production stores. If something breaks due to their mistake, you are on your own. This app caused extreme financial and operational loss for us, along with massive stress. Trust is completely gone. I would strongly warn other merchants to be extremely careful before giving store access or relying on this app for any critical workflow.