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Customer reviews: OPTIS Product Options, Variant

Reviews (1,522)

Overall rating
5

What Merchants Think

Merchants have expressed overall satisfaction with the "BSS Product Options, Variant" app, highlighting its user-friendly interface and powerful capabilities for customizing product options. The app has been particularly praised for its seamless integration with Shopify stores and exceptional customer support. Many users appreciate its free offering and find it critical for enhancing product customization and the overall customer experience.

Key Strengths

  • Intuitive and easy-to-use interface
  • User-friendly setup and powerful customization features
  • Seamless integration with Shopify stores
  • Outstanding customer support, described as responsive and helpful
  • Free with many advanced features available
  • Highly customizable with extensive options for product personalization

Common Concerns

  • Occasional technical issues during installation or setup, though these are generally resolved with support assistance
  • Some difficulty integrating with specific other apps
  • Minor issues with branding and watermark removal, which can be addressed by contacting customer support
  • Desire for additional features, such as conditional logic tied to customer input

Final Thoughts

The "BSS Product Options, Variant" app has received high praise from merchants for its rich feature set and excellent customer service, making it a valuable tool for stores looking to enhance their product offerings with custom options. Its free structure, combined with its comprehensive features, makes it a popular choice for Shopify store owners of varying sizes. Overall, the app is well-regarded for its ability to enhance product customization capabilities and improve the customer buying experience significantly.

MR Composite

Apr 08, 2025  on Shopify

Fonctionnalités très intéressantes pour des articles nécessitant beaucoup d'options. Support très réactif et professionnel.

Ristobox

Apr 08, 2025  on Shopify

I think the best app to manage product variants, truly excellent customer service: always nice and helpful. Highly recommended!!!

GERMAN PARTS

Apr 04, 2025  on Shopify

The guys over at OPTIS are fantastic, they make creating product variations simple and straightforward! My shop looks excellent and my customers can easily see pricing for add ons, it's a great app, Julie and the tech team are super efficient and very fast to at dealing with my requests! HIGHLY RECOMMENDED!

Cake Topper Co

Apr 04, 2025  on Shopify

This is the most fantastic, versatile app available for customisation options. And the most helpful and friendly support team I have encountered. Do yourself a favour and get this app for your store.

SETERA

Apr 03, 2025  on Shopify

I really appreciate the ease of the app and how many options there are. It makes it very seamless for my customers to completely customize their orders. The customer service is also very helpful and friendly.

Pine Kids Co

Apr 02, 2025  on Shopify

Been a great app in my store. Easy to navigate and set up and the customer service has been great and prompt to fix any issues I have ran into! Highly recommend

Gavel Western Wear

Apr 01, 2025  on Shopify

Nice app to add variants or options to your existing products without much hassle. It also includes the information into the order so you and your customer know exactly what was chosen in the product. I'd recommend giving it a try.

Chopstix | Pan-Asian Eatery

Apr 01, 2025  on Shopify

We love the free version of this app. It provides exactly what we need. The customer service is excellent. We encountered issues with our swatch selections, and they were professional and prompt in assisting us. We highly recommend it to anyone looking for extra options!

Latex Peach

Mar 31, 2025  on Shopify

so far so good, using a free version which is enough for my small brand. The options blend seamlessly with my page. I may upgrade later to get all options. i was advised some useful changes before removing the watermark.

Mizuwariko

Mar 31, 2025  on Shopify

I was having technical difficulties and reached out to their customer service. I spoke with Julie and she was so pleasant and easy to work with. She reached out to me on the live chat relatively quickly and answered every one of my questions thoroughly and knowledgably. She even offered to assist me with things before I was able to ask for additional help. I decided to consolidate all of my services onto this app because of how wonderful the customer service is (on top of the quality of the app itself of course). Thank you so much for the exceptional assistance Julie, you are a wonderful asset to your team!

Pop Art Pets

Mar 31, 2025  on Shopify

Outstanding Support & Game-Changing Features! OPTIS Product Options has been an absolute lifesaver for our custom pet portrait business. Their team has gone above and beyond, offering not only tech support but genuine guidance and education every step of the way. They’re always responsive, friendly, and incredibly knowledgeable—you can tell they actually care about helping their users succeed. The platform itself is powerful and flexible, but it’s the brilliant team behind it that truly sets OPTIS apart. Couldn’t recommend them more highly!

TheBigSkree

Mar 31, 2025  on Shopify

Okay. So this works well! Conditional logic, reasonably easy UI. But here's my only gripe. I can't see running a webstore without optional price addons. Why shopify isn't offering this baked in is beyond me. Even so. I'd rather have OPTIS than not especially because shopify just doesn't have this baked in. While the price change did hurt that doesn't make it a bad thing. The devs clearly are working on and improving things and that deserves support. I wish there was more 'tiered' options for smaller businesses but at least this isn't 50$/month+

REK LLC

Mar 28, 2025  on Shopify

Does not allow me to set product option inventory so that when a specific option is out of stock (say a blue handle) it will be grayed out.

Myfancyparty

Mar 25, 2025  on Shopify

Easy-to-set up application with various configurable options. Responsive and available customer support. Good product and customer support I recommand.

Huckleberry Lane

Mar 25, 2025  on Shopify

Easy to use, better for tracking inventory when there are personalization options that don't change inventory directly.

Les Trésors de Gaby

Mar 24, 2025  on Shopify

easy to use, lot of options usable. And support is reactive ! I've made some requests about features to add, hope it'll appears in futur releases!

Sheal Jewellery

Mar 24, 2025  on Shopify

I had a small issue when first installing a from using OPTIS but the team were great helping me to fix it. Can recommend.

Andante Creative

Mar 21, 2025  on Shopify

This app and the support team are lifesavers! Without it and their constant significantly awesome support i would not have been able to migrate my website to shopify. My business model requires custom product selections and is an absolute necessity. Thank you so much to this amazing team! i don't easily recommend apps but with them i can tell you, you are wasting a golden business opportunity if you don't include what they can offer to your business and your customers. Customer service is a dying trade and they truly made my migration to shopify an easy experience. i really would not have been able to have my new website without them. Well done team!

Ludovic Baussan

Mar 20, 2025  on Shopify

Very easy to use, great customer service, they kindly offer to remove me the watermark even though I was on the free plan.

Conch District

Mar 19, 2025  on Shopify

Just installed this and have had an excellent experience thus far. Quicker communication than expected, very friendly and professional. I asked for help, and very quickly after that had an email back saying it was complete, double checked, and that I was all set. Thank you!

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