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Customer reviews: OPTIS Product Options, Variant

Develop by Shopify

The BSS Shopify Product Options app helps merchants customize product variants, offering flexibility for unique store needs. Read unbiased reviews to see how it performs for real users.

Reviews (1,780)

Overall rating
5

What Merchants Think

Merchants have expressed overall satisfaction with the "BSS Product Options, Variant" app, highlighting its user-friendly interface and powerful capabilities for customizing product options. The app has been particularly praised for its seamless integration with Shopify stores and exceptional customer support. Many users appreciate its free offering and find it critical for enhancing product customization and the overall customer experience.

Key Strengths

  • Intuitive and easy-to-use interface
  • User-friendly setup and powerful customization features
  • Seamless integration with Shopify stores
  • Outstanding customer support, described as responsive and helpful
  • Free with many advanced features available
  • Highly customizable with extensive options for product personalization

Common Concerns

  • Occasional technical issues during installation or setup, though these are generally resolved with support assistance
  • Some difficulty integrating with specific other apps
  • Minor issues with branding and watermark removal, which can be addressed by contacting customer support
  • Desire for additional features, such as conditional logic tied to customer input

Final Thoughts

The "BSS Product Options, Variant" app has received high praise from merchants for its rich feature set and excellent customer service, making it a valuable tool for stores looking to enhance their product offerings with custom options. Its free structure, combined with its comprehensive features, makes it a popular choice for Shopify store owners of varying sizes. Overall, the app is well-regarded for its ability to enhance product customization capabilities and improve the customer buying experience significantly.

Parfumerie du Soleil d'Or

Dec 25, 2025  on Shopify

Super application de personnalisation produit. L'équipe OPTIS m'a aidé dans la mise en place. Merci !

DIYARA | ديارا

Dec 25, 2025  on Shopify

every thing is super great - I just which they give us the abilty to change (please select) without upgrading the plan

Laser & Build Boutique

Dec 24, 2025  on Shopify

This app has been an absolute game-changer for our Shopify shop. We offer a wide range of personalized products, and the customization options, text fields, and customer image uploads work seamlessly. It’s intuitive for customers to use and saves us a huge amount of back-and-forth after checkout. Setup was straightforward, support has been responsive when needed, and the app scales beautifully as our product line grows. Highly recommend for any shop offering custom products.

GX PRADO

Dec 24, 2025  on Shopify

Well designed. Easy to use. Very helpful customer service if you need assistance - they're quick, helpful, and knowledgeable.

Synkard

Dec 23, 2025  on Shopify

I’m using this app for selling personalized card products, and so far I’m very satisfied with it. The app works well for my needs, and whenever I encountered a problem, the support team responded very quickly and resolved the issue efficiently. They also mentioned that a preview feature for edits will be released soon, which will make customization even better. I’m really looking forward to this update. Overall, a very useful app with great support.

Big Boys Hobbies Metal Detectors

Dec 20, 2025  on Shopify

The devs for this app go above and beyond, not just customer service, they actively work with you to get exactly what you need out of their app, walk you through the complexities, and offer the best round the clock support I've ever seen in this space. Seriously if your looking to offer options, variants and bundles, and want the best dev team on shopify on your side, get OPTIS, you wont be disappointed!

From Under the Rafters

Dec 19, 2025  on Shopify

OPTIS Product Options offers a lot of flexibility for adding product options. It’s easy to use and works smoothly, even with more complex setups. The only feature I still miss is proper support for multilingual stores. Overall, a very solid app that I enjoy working with.

Archon Sīderum

Dec 18, 2025  on Shopify

I literally just got this app today because the aesthetic caught my eye and it feels way better than other similar apps I’ve tried. they have incredible support as well! everyone I’ve interacted with has been super helpful, skilled, and professional. I'm so excited to continue using this on my site because one of the friendly and amazing staff member (Katlyn) made some adjustments to help match my specific website theme, and she did it without me even asking for it! I'm so glad I found this app :D

crbon

Dec 17, 2025  on Shopify

I’m beyond satisfied with the overall service. The customer support team was always quick to respond and very professional, providing clear and helpful answers whenever I needed assistance. What impressed me a lot was the involvement of the development team, they went the extra mile to help me customize the design and animations exactly to my needs. The communication was smooth, the turnaround time was fast, and the final result exceeded my expectations. I would definitely recommend the app Optis to anyone looking for responsiveness, and high-quality customization.

El Akabeko

Dec 16, 2025  on Shopify

They've been most helpful, even when the issue is not necessarily from the plugin itself. Customer service is great, they're super quick to answer and the response turn around is very fast as well. On another important note, the app works great for quick add ons and helps generate higher sales. Love this app and I have it on both of my stores.

BLIKA

Dec 15, 2025  on Shopify

OPTIS Product Options is great, and the customer service is very responsive and patient in answering questions and plugin usage issues. It's fantastic!

FansJerseyHub

Dec 12, 2025  on Shopify

This app works great, but the customer support is the real MVP! I had a specific need for layout changes and they provided the perfect code snippets and fixed it right away. Excellent help and always responsive. A must-have for product options.

Printarelle

Dec 11, 2025  on Shopify

Great support. I had an issue where my cart drawer wasn’t opening because of a conflict with the product options, and the team helped fix it quickly. They were clear, responsive, and made sure everything worked with my theme. Thank you for the fast help and for sorting the problem so smoothly.

PLANTED TEA

Dec 10, 2025  on Shopify

The customer service has been great and I appreciate what this app is doing for my website! It is a great component to my store and I really like the features.

Phantom-Furniture

Dec 10, 2025  on Shopify

Świetny serwis, jestem pod wrażeniem! Rzetelna pomoc, bez stresu... aplikacja świetna tak jak i zespół ;) polecam każdemu

SANHENG

Dec 10, 2025  on Shopify

My question received a very quick response, and the customer service was very patient and friendly. I really like this app.

Mobile Shark

Dec 09, 2025  on Shopify

I highly recommend this app, very good customer service and the technical team really fast and very good.

Myas

Dec 09, 2025  on Shopify

great customer support quick and helpfull and i liked how is it easy to install the options in my store.

Pausea

Dec 08, 2025  on Shopify

Service client incroyable, grande aide dans la customisation. Et application très facile à utiliser

MuddyFeet.shop

Dec 04, 2025  on Shopify

Poor support for an otherwise great app. This app would be really great if the support would actually resolve the issues that come up with the app. Instead, the support team teases a solution, but doesn't actually cary it out, or does so only after multiple re-confirmations of the issue.

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