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Customer reviews: SC Product Options

Develop by Shop Circle

The Shopify Product Options app helps merchants customize product variants, offering flexibility for unique customer needs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,237)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about the "SC Product Options" app, citing its essential role in managing extensive product variations and customizations. The app is praised for its flexibility and the excellent customer service provided by the support team, which often receives commendations for their promptness and willingness to assist with setup and technical issues. However, there are some criticisms regarding its usability and the speed of support in particular cases.

Key Strengths

  • Exceptional customer service and support, often described as prompt and helpful.
  • Highly flexible and customizable, making it suitable for stores with multiple variant options.
  • Efficient for managing extensive product customizations beyond Shopify's native capabilities.
  • Responsive technical support, including live chat and video walkthroughs.
  • Facilitates growth for businesses offering customizable products.

Common Concerns

  • Occasional bugs and glitches, particularly with code integration and customizations.
  • Some merchants find the initial setup and navigation challenging.
  • Long wait times for specific support requests, particularly after the transition from the previous service provider.
  • Limited customization options for certain aesthetic features, such as colors and sizes.
  • Reported slowness in reflecting changes or new options on the storefront.

Final Thoughts

The "SC Product Options" app is regarded as a critical tool for many Shopify merchants, especially those in need of complex product customizations. Despite some challenges related to setup and technical support speed, the robust functionality and outstanding customer service make it a highly recommended choice for businesses requiring extensive product options. Overall, it contributes significantly to enhancing the customer shopping experience by providing seamless customization options.

NATURAL ELEMENTS ACTIVE HAIR

Jul 15, 2024  on Shopify

Best customer service, they are fast and very patient. It is so helpful to be able to get on a live call with someone and explain needs or challenges. Thanks for your continued help!

Blackberry Designs Jewelry

Jul 13, 2024  on Shopify

My audience tends to be older and could not see the smaller buttons on this app. They got in and fixed it right away so it is easier to see. Great customer service.

AFC Woodboards

Jul 10, 2024  on Shopify

Very happy with the application and the support, I was assisted by Harun who quickly helped in a very efficient and helpful manner. I will certainly continue to use this application for my Shopify store.

Menlo School Campus Store

Jul 08, 2024  on Shopify

Product Options works great when you need to ask customers for extra fields information when selling items. We've been using it production for several years now. Product support is both responsive and helpful to assist with product updates. Highly Recommended.

Ellis Hill

Jul 07, 2024  on Shopify

Met for a call to discuss issues I was having regarding page freezes and SC Product options-- they were quick to help and helped me realize it was a different site issue entirely. Very grateful for their assistance!

Bonnysecret

Jul 04, 2024  on Shopify

I am very enthusiastic about the app and the employees. They take their time and find a solution to every problem. I can only recommend it to everyone!!

Create Estate

Jun 30, 2024  on Shopify

The app has been so far a great addition to our site. Like anything it takes time to set it up to look and work for your needs but the support is great. Highly recommend.

Custom MRES

Jun 29, 2024  on Shopify

Hard to use for a newbie, but an AMAZING team that always helps me out, even for non app related issues!

Safe Depot Online

Jun 27, 2024  on Shopify

I worked with Danko yesterday to change up some things on my site. All I can say is WOW. What great service. Made all the changes I asked for and was super helpful with suggestions as well. ***** 5-Star Support *****

BioHacker Tech

Jun 25, 2024  on Shopify

Talked to Harun and he was very informative and took his time to talk me through the app functions and solve any issues I had.

Premier Sauna

Jun 24, 2024  on Shopify

Harun and his team are doing a great job definitely the best app on Shopify. Wish I can give more stars.

Tones

Jun 23, 2024  on Shopify

Have been using this app for a long time. It's been a great experience. Their support team is also on point. I had a new store I needed this app added to and spoke to Harun Fazlagic who was awesome. They really care about their customers and will bend over backwards to assist.

Slumber Bunks

Jun 19, 2024  on Shopify

I first found the SC Product Options difficult to navigate due to not being tech savvy however... Ahmed helped me via a live video call.

Sabre Coldres

Jun 18, 2024  on Shopify

Aplicativo tem uma boa usabilidade e funcionalidade. O aplicativo é tão intuitivo mesmo sem tanta experiência em programação consigo fazer toda a estrutura do produto e suas variações. O suporte é muito solicito e rápido quando foi necessário aciona-los sempre tivemos a resolução em poucos minutos.

Lowered Lifestyle

Jun 16, 2024  on Shopify

This is the best Option App out there, hands down. I've tried most of them (for science) and this one is not only the easiest to use, but the devs are super helpful. Highly recommend!

Chalet Et Ceci

Jun 12, 2024  on Shopify

Just install this app because our store have product over +100 variants. The code installation process is very complicated and the support team help us to do so. However, I've been waiting for 3 days and it's still not installed, been chatting with support, and emailing different people and they kept me waiting for long time. At this point, I'll need to look for a different app because they cannot install the app on my theme.

BRIGHT LIGHTS UTAH

Jun 06, 2024  on Shopify

Amazing experience again extremely skillful developer Danko. Whenever you install this app you will find a professional to communicate with you. Thankyou SC Team

Fuel Injector Connection

Apr 29, 2024  on Shopify

Great app, does exactly what you need it to do without any real issues at all. Not compatible with some wholesale apps, but they'll let you what you need the wholesale app devs to do to get it fixed.

Arena Prints

Apr 17, 2024  on Shopify

I cannot stress enough how much fun working with the techs at SC Product Options has been. These guys are the most proficient developers we've ever come across with our third party Shopify apps. Armin was able to fix and update our code within hours time and even the Theme provider was shocked that the SC techs could navigate our theme better than they could. If I could give SC 10 stars I would.

Quality Liquor Store

Apr 16, 2024  on Shopify

Eldin was AMAZING...I needed help, set up a call, and he was able to show me how the app works, and helped guide me through everything that I needed it to do. So helpful to be able to meet and chat with him. What a great experience. Because of the interaction I will use SC Products in place of any competitor. Thank You Eldin P. Vinny

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