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Customer reviews: SC Product Options

Develop by Shop Circle

Reviews (2,605)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about the "SC Product Options" app, citing its essential role in managing extensive product variations and customizations. The app is praised for its flexibility and the excellent customer service provided by the support team, which often receives commendations for their promptness and willingness to assist with setup and technical issues. However, there are some criticisms regarding its usability and the speed of support in particular cases.

Key Strengths

  • Exceptional customer service and support, often described as prompt and helpful.
  • Highly flexible and customizable, making it suitable for stores with multiple variant options.
  • Efficient for managing extensive product customizations beyond Shopify's native capabilities.
  • Responsive technical support, including live chat and video walkthroughs.
  • Facilitates growth for businesses offering customizable products.

Common Concerns

  • Occasional bugs and glitches, particularly with code integration and customizations.
  • Some merchants find the initial setup and navigation challenging.
  • Long wait times for specific support requests, particularly after the transition from the previous service provider.
  • Limited customization options for certain aesthetic features, such as colors and sizes.
  • Reported slowness in reflecting changes or new options on the storefront.

Final Thoughts

The "SC Product Options" app is regarded as a critical tool for many Shopify merchants, especially those in need of complex product customizations. Despite some challenges related to setup and technical support speed, the robust functionality and outstanding customer service make it a highly recommended choice for businesses requiring extensive product options. Overall, it contributes significantly to enhancing the customer shopping experience by providing seamless customization options.

Sabre Coldres

Jun 18, 2024  on Shopify

Aplicativo tem uma boa usabilidade e funcionalidade. O aplicativo é tão intuitivo mesmo sem tanta experiência em programação consigo fazer toda a estrutura do produto e suas variações. O suporte é muito solicito e rápido quando foi necessário aciona-los sempre tivemos a resolução em poucos minutos.

Lowered Lifestyle

Jun 16, 2024  on Shopify

This is the best Option App out there, hands down. I've tried most of them (for science) and this one is not only the easiest to use, but the devs are super helpful. Highly recommend!

Chalet Et Ceci

Jun 12, 2024  on Shopify

Just install this app because our store have product over +100 variants. The code installation process is very complicated and the support team help us to do so. However, I've been waiting for 3 days and it's still not installed, been chatting with support, and emailing different people and they kept me waiting for long time. At this point, I'll need to look for a different app because they cannot install the app on my theme.

BRIGHT LIGHTS UTAH

Jun 06, 2024  on Shopify

Amazing experience again extremely skillful developer Danko. Whenever you install this app you will find a professional to communicate with you. Thankyou SC Team

Fuel Injector Connection

Apr 29, 2024  on Shopify

Great app, does exactly what you need it to do without any real issues at all. Not compatible with some wholesale apps, but they'll let you what you need the wholesale app devs to do to get it fixed.

Arena Prints

Apr 17, 2024  on Shopify

I cannot stress enough how much fun working with the techs at SC Product Options has been. These guys are the most proficient developers we've ever come across with our third party Shopify apps. Armin was able to fix and update our code within hours time and even the Theme provider was shocked that the SC techs could navigate our theme better than they could. If I could give SC 10 stars I would.

Quality Liquor Store

Apr 16, 2024  on Shopify

Eldin was AMAZING...I needed help, set up a call, and he was able to show me how the app works, and helped guide me through everything that I needed it to do. So helpful to be able to meet and chat with him. What a great experience. Because of the interaction I will use SC Products in place of any competitor. Thank You Eldin P. Vinny

The Ti Project

Apr 16, 2024  on Shopify

Had a call with Harun today from Shop Circle and he took a vested interest in the success of my business. He asked how the app could be improved and essentially gave me white glove service, making me feel like a partner instead of a number on his spreadsheet. This is an amazing app that I use for nearly all of my products and it is a total game changer. The flexibility it brings is so valuable, and the conditional logic allows for me to keep unnecessary options hidden until they are relevant, which significantly reduces clutter on the listing and improves customer retention. Can't say enough good things about this app!

Salty Dunes

Apr 13, 2024  on Shopify

Used the app before, but now that it is under Shop Circle, support has been top notch. Nitesh took care of an issue for me in seconds.

Arena Prints

Apr 12, 2024  on Shopify

This is the second time SC has helped us out. We heavily customize themes to the point where the theme creators can't even help us, but every time we've sent the problem to SC they have it fixed within 24 hours. Thank you Armin, Deelen and Amit!!

Canine Styles

Apr 12, 2024  on Shopify

SC Product Options has truly streamlined our store's customization process, delivering exactly what we needed effortlessly. The app's intuitive functionality is complemented by a responsive and consistently helpful support team. Highly recommend for any store looking to enhance product customization options.

Home Safes USA

Apr 06, 2024  on Shopify

We used the Premium version of Bold Product Options and it worked great for over a year. After being acquired by SC, this app became unusable and extremely slow. It now takes more than 48 hours for a new option to show up on our store, if at all. Support is very helpful and quick to respond, but they claim custom coding is needed almost every time, which defeats the purpose of the app. Very unfortunate to see this app fall apart after the acquisition and we've tried to make it work, but we're going with a different option that has a much better UI (and more than half the cost).

Little English

Apr 05, 2024  on Shopify

Customer service was top notch and the back end is so easy to use. Their live chat is very quick to reply.

The Hang Loose Hut

Apr 01, 2024  on Shopify

The support team and developers have been incredibly supportive, assisting us promptly with manual integrations into our complexly coded theme. Developer Armin and Emir's swift responses are much appreciated!

Urbandi

Mar 29, 2024  on Shopify

We have been using this app for three years. Their customer service is outstanding, always willing to help and resolve your issue.

Cardinal Planners

Mar 29, 2024  on Shopify

I have been using the Bold App for a couple of years and I love it because of the ease of use . If i have an issue they are there to help. Thanks again for the help today , it's greatly appreciated

Groovy Girl Gifts

Mar 27, 2024  on Shopify

Always extremely quick and helpful, we have multiple websites that use this app and support is always efficient to resolve our issues. The last two days Adis has been a huge help to us, we truly appreciate it!

OštarRub

Mar 27, 2024  on Shopify

Works as advertised, great and responsive support. They even helped us with some custom feature for engravings. Shoutout to their developers, great work!

Turned Epic

Mar 27, 2024  on Shopify

the service is great, they have a technician, Armin, who is always willing to help you. If I could, I would give an even higher rating!

Stone Throne

Mar 26, 2024  on Shopify

I've been using this app for years and while it takes some initial set up, it is also extremely versatile. I tried every app for options and this has been the best by far for our store's needs (customized products with engravings and all kinds of upgrades and options). We have a bunch of apps, and this is the only one I would consider irreplaceable. We had a bit of an uncommon an issue with how the engraving text would display on our end when the customer placed an order. I asked SC if they could help change the character they use to seperate lines on their multi line product option from a comma (,) to a pipe (|) so there would be less ambiguity when a customer had an actual comma in their engraving. Danko from SC replied super quick and had coded up a custom fix for our store that worked in less than a day. He was super helpful in his response as well, giving detailed instructions on how we could preserve or reapply his fix in the event we update or change our theme in the future. So not only a great app, but fantastic customer service as well.

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