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Customer reviews: SC Product Options

Develop by Shop Circle

The Shopify Product Options app helps merchants customize product variants, offering flexibility for unique customer needs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,237)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about the "SC Product Options" app, citing its essential role in managing extensive product variations and customizations. The app is praised for its flexibility and the excellent customer service provided by the support team, which often receives commendations for their promptness and willingness to assist with setup and technical issues. However, there are some criticisms regarding its usability and the speed of support in particular cases.

Key Strengths

  • Exceptional customer service and support, often described as prompt and helpful.
  • Highly flexible and customizable, making it suitable for stores with multiple variant options.
  • Efficient for managing extensive product customizations beyond Shopify's native capabilities.
  • Responsive technical support, including live chat and video walkthroughs.
  • Facilitates growth for businesses offering customizable products.

Common Concerns

  • Occasional bugs and glitches, particularly with code integration and customizations.
  • Some merchants find the initial setup and navigation challenging.
  • Long wait times for specific support requests, particularly after the transition from the previous service provider.
  • Limited customization options for certain aesthetic features, such as colors and sizes.
  • Reported slowness in reflecting changes or new options on the storefront.

Final Thoughts

The "SC Product Options" app is regarded as a critical tool for many Shopify merchants, especially those in need of complex product customizations. Despite some challenges related to setup and technical support speed, the robust functionality and outstanding customer service make it a highly recommended choice for businesses requiring extensive product options. Overall, it contributes significantly to enhancing the customer shopping experience by providing seamless customization options.

A4K- sporting apparel

Sep 22, 2024  on Shopify

very quick response and easy to follow steps. Juan helped me a lot and was very quick to answer, thanks.

Epic IDs

Sep 18, 2024  on Shopify

BEWARE: FIND ANOTHER APP - Note that many recent one star reviews are from stores using the app for 4-8 years. That certainly says something! When this was Bold Product Options, it was great—issues were resolved quickly, often within an hour. It worked flawlessly for 5+ years, then suddenly broke recently and support is now painfully slow: tier one forwards to someone else, which takes 6-8 hours before that person replies. I'm extremely disappointed after 48 hours of my outage and the lack of urgency by them! I'll be avoiding any app made, or powered by, SC - Shop Circle from now on!

Yard and Kitchen

Sep 11, 2024  on Shopify

Great app. It is easy to use and when I have run into a challenge I just open a chat and the support team looks right into it and fixes any challenges I am having with integration or function. Would highly recommend. I feel that it makes my options on my site user friendly and appealing.

Sleeping Booty

Sep 07, 2024  on Shopify

Any time you try and make any change, be prepared for it to mess with another random part of the options you've set up. I try and do anything simple and something goes wrong, and then customer service are sure to explain to you the stuff you've already tried and not address the problems. Ever.

RC Plane Stands

Sep 02, 2024  on Shopify

Great product, very useful for all your product options. A little hard to understand at first, but they have great support which will get you setup and going. Once you understand how it works, it's very easy to use. I've been using it for 3 years now and I'm still very happy with it. Glen

Global Tickets Direct

Sep 01, 2024  on Shopify

The features are suited well to those that require multiple variant options with conditional settings on their store. Their support is also superb, with a video walkthrough meeting provided to ensure you can utilise the app to its full effect.

Solssentials

Sep 01, 2024  on Shopify

Great support! Highly recommend! Harun was great, walked me through the onboarding call and showed me exactly how to use the app.

shoptrophies.com

Aug 25, 2024  on Shopify

SC Product Options is a great app, very easy to use, and works no matter how many products you have. It is even possible to book a face to face meeting to get individual issues solved, with plenty of slots available for different times. Thank you Harun for helping!

DailyVapes

Aug 22, 2024  on Shopify

Muaza was great at keeping me informed of the progress of the issue and completely sorting it out for us. Much appreciated!!

BESTEAM SPORT

Aug 18, 2024  on Shopify

A truly market leading app, backed by an amazing dev team who are responsive and willing to assist when required. Shoutout to Harun and Nejla for their assistance with the install. Highly recommend SC Product Options.

Elaine B Jewelry

Aug 11, 2024  on Shopify

We have used SC Product Options for a few years now. It has allowed our business to grow by offering made to order customizable products to our customers. We highly recommend!

Commemorate Group Inc

Aug 04, 2024  on Shopify

This app is worth every penny and then some! The flexibility and customizability of the app makes sure your customer's shopping experience is easy and seamless. We could not function without it!

Four Brothers

Aug 04, 2024  on Shopify

The level of service and support from this team is second to none, they are always on it when we need assistance.

sizze

Aug 04, 2024  on Shopify

I just had a call with Harun who explained very clearly all the steps to add my button on Shopify. The explanation was very easy to follow, and I am very happy that she explained it so well. Compliments to him!

EcoBagPlus

Jul 31, 2024  on Shopify

I've had a fantastic experience with this Shopify app! It's incredibly user-friendly and intuitive, making it a breeze to set up and manage. What truly sets it apart, though, is the exceptional support. The online advisor was incredibly helpful, providing clear, timely guidance and answering all my questions with patience and expertise.

EastEssence.com

Jul 30, 2024  on Shopify

Its the best app for the variants and custom products A great customer service helps in all ways to resolve the issue

RE Factor Tactical

Jul 28, 2024  on Shopify

Huron was extremely helpful and answered all of our questions within the first 5 min of the call. He then offered to personally ensure everything gets edited and uploaded correctly. Great first experience!

Luxe Homes Direct

Jul 23, 2024  on Shopify

The team at SC Product Options are very attentive to our needs in terms of customisation of the app to meet our requirements and match our brand and theme look. They're always happy to jump on a video call to run through things in detail and ensure they're delivering to your expectations. Thanks especially to Harun and Emir.

PlugYourHoles.com

Jul 22, 2024  on Shopify

Team is very helpful and quickly delivers results. Friendly, actionable -- great solution on Shopify!

3D Crystal Creations, LLC

Jul 15, 2024  on Shopify

Harris, your online Service Technician, stayed online with me as he worked diligently to assure my option issues were handled and fixed properly. I appreciate his passion to get it to work correctly. Products will always fail at one time or another, its just about the fix that can happen to get things up and running as quickly as possible and again he did that very well. Thanks again, Lyon at 3D Crystal Creations!

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