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Customer reviews: SC Product Options

Develop by Shop Circle

Reviews (2,605)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about the "SC Product Options" app, citing its essential role in managing extensive product variations and customizations. The app is praised for its flexibility and the excellent customer service provided by the support team, which often receives commendations for their promptness and willingness to assist with setup and technical issues. However, there are some criticisms regarding its usability and the speed of support in particular cases.

Key Strengths

  • Exceptional customer service and support, often described as prompt and helpful.
  • Highly flexible and customizable, making it suitable for stores with multiple variant options.
  • Efficient for managing extensive product customizations beyond Shopify's native capabilities.
  • Responsive technical support, including live chat and video walkthroughs.
  • Facilitates growth for businesses offering customizable products.

Common Concerns

  • Occasional bugs and glitches, particularly with code integration and customizations.
  • Some merchants find the initial setup and navigation challenging.
  • Long wait times for specific support requests, particularly after the transition from the previous service provider.
  • Limited customization options for certain aesthetic features, such as colors and sizes.
  • Reported slowness in reflecting changes or new options on the storefront.

Final Thoughts

The "SC Product Options" app is regarded as a critical tool for many Shopify merchants, especially those in need of complex product customizations. Despite some challenges related to setup and technical support speed, the robust functionality and outstanding customer service make it a highly recommended choice for businesses requiring extensive product options. Overall, it contributes significantly to enhancing the customer shopping experience by providing seamless customization options.

sizze

Aug 04, 2024  on Shopify

I just had a call with Harun who explained very clearly all the steps to add my button on Shopify. The explanation was very easy to follow, and I am very happy that she explained it so well. Compliments to him!

EcoBagPlus

Jul 31, 2024  on Shopify

I've had a fantastic experience with this Shopify app! It's incredibly user-friendly and intuitive, making it a breeze to set up and manage. What truly sets it apart, though, is the exceptional support. The online advisor was incredibly helpful, providing clear, timely guidance and answering all my questions with patience and expertise.

EastEssence.com

Jul 30, 2024  on Shopify

Its the best app for the variants and custom products A great customer service helps in all ways to resolve the issue

RE Factor Tactical

Jul 28, 2024  on Shopify

Huron was extremely helpful and answered all of our questions within the first 5 min of the call. He then offered to personally ensure everything gets edited and uploaded correctly. Great first experience!

Luxe Homes Direct

Jul 23, 2024  on Shopify

The team at SC Product Options are very attentive to our needs in terms of customisation of the app to meet our requirements and match our brand and theme look. They're always happy to jump on a video call to run through things in detail and ensure they're delivering to your expectations. Thanks especially to Harun and Emir.

PlugYourHoles.com

Jul 22, 2024  on Shopify

Team is very helpful and quickly delivers results. Friendly, actionable -- great solution on Shopify!

3D Crystal Creations, LLC

Jul 15, 2024  on Shopify

Harris, your online Service Technician, stayed online with me as he worked diligently to assure my option issues were handled and fixed properly. I appreciate his passion to get it to work correctly. Products will always fail at one time or another, its just about the fix that can happen to get things up and running as quickly as possible and again he did that very well. Thanks again, Lyon at 3D Crystal Creations!

NATURAL ELEMENTS ACTIVE HAIR

Jul 15, 2024  on Shopify

Best customer service, they are fast and very patient. It is so helpful to be able to get on a live call with someone and explain needs or challenges. Thanks for your continued help!

Blackberry Designs Jewelry

Jul 13, 2024  on Shopify

My audience tends to be older and could not see the smaller buttons on this app. They got in and fixed it right away so it is easier to see. Great customer service.

AFC Woodboards

Jul 10, 2024  on Shopify

Very happy with the application and the support, I was assisted by Harun who quickly helped in a very efficient and helpful manner. I will certainly continue to use this application for my Shopify store.

Menlo School Campus Store

Jul 08, 2024  on Shopify

Product Options works great when you need to ask customers for extra fields information when selling items. We've been using it production for several years now. Product support is both responsive and helpful to assist with product updates. Highly Recommended.

Ellis Hill

Jul 07, 2024  on Shopify

Met for a call to discuss issues I was having regarding page freezes and SC Product options-- they were quick to help and helped me realize it was a different site issue entirely. Very grateful for their assistance!

Bonnysecret

Jul 04, 2024  on Shopify

I am very enthusiastic about the app and the employees. They take their time and find a solution to every problem. I can only recommend it to everyone!!

Create Estate

Jun 30, 2024  on Shopify

The app has been so far a great addition to our site. Like anything it takes time to set it up to look and work for your needs but the support is great. Highly recommend.

Custom MRES

Jun 29, 2024  on Shopify

Hard to use for a newbie, but an AMAZING team that always helps me out, even for non app related issues!

Safe Depot Online

Jun 27, 2024  on Shopify

I worked with Danko yesterday to change up some things on my site. All I can say is WOW. What great service. Made all the changes I asked for and was super helpful with suggestions as well. ***** 5-Star Support *****

BioHacker Tech

Jun 25, 2024  on Shopify

Talked to Harun and he was very informative and took his time to talk me through the app functions and solve any issues I had.

Premier Sauna

Jun 24, 2024  on Shopify

Harun and his team are doing a great job definitely the best app on Shopify. Wish I can give more stars.

Tones

Jun 23, 2024  on Shopify

Have been using this app for a long time. It's been a great experience. Their support team is also on point. I had a new store I needed this app added to and spoke to Harun Fazlagic who was awesome. They really care about their customers and will bend over backwards to assist.

Slumber Bunks

Jun 19, 2024  on Shopify

I first found the SC Product Options difficult to navigate due to not being tech savvy however... Ahmed helped me via a live video call.

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