Shopify Product Options App Review: Features & User Feedback

Customer reviews: SC Product Options

The Shopify Product Options app helps merchants customize product variants, offering flexibility for unique customer needs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,352)

Overall rating

4.7

5

151
4

3
3

3
2
1

7

What Merchants Think

Merchants generally have positive feedback about the "SC Product Options" app, citing its essential role in managing extensive product variations and customizations. The app is praised for its flexibility and the excellent customer service provided by the support team, which often receives commendations for their promptness and willingness to assist with setup and technical issues. However, there are some criticisms regarding its usability and the speed of support in particular cases.

Key Strengths

Exceptional customer service and support, often described as prompt and helpful.
Highly flexible and customizable, making it suitable for stores with multiple variant options.
Efficient for managing extensive product customizations beyond Shopify's native capabilities.
Responsive technical support, including live chat and video walkthroughs.
Facilitates growth for businesses offering customizable products.

Common Concerns

Occasional bugs and glitches, particularly with code integration and customizations.
Some merchants find the initial setup and navigation challenging.
Long wait times for specific support requests, particularly after the transition from the previous service provider.
Limited customization options for certain aesthetic features, such as colors and sizes.
Reported slowness in reflecting changes or new options on the storefront.

Final Thoughts

The "SC Product Options" app is regarded as a critical tool for many Shopify merchants, especially those in need of complex product customizations. Despite some challenges related to setup and technical support speed, the robust functionality and outstanding customer service make it a highly recommended choice for businesses requiring extensive product options. Overall, it contributes significantly to enhancing the customer shopping experience by providing seamless customization options.

The Hang Loose Hut

Apr 01, 2024 on Shopify

The support team and developers have been incredibly supportive, assisting us promptly with manual integrations into our complexly coded theme. Developer Armin and Emir's swift responses are much appreciated!

Urbandi

Mar 29, 2024 on Shopify

We have been using this app for three years. Their customer service is outstanding, always willing to help and resolve your issue.

Cardinal Planners

Mar 29, 2024 on Shopify

I have been using the Bold App for a couple of years and I love it because of the ease of use . If i have an issue they are there to help. Thanks again for the help today , it's greatly appreciated

Groovy Girl Gifts

Mar 27, 2024 on Shopify

Always extremely quick and helpful, we have multiple websites that use this app and support is always efficient to resolve our issues. The last two days Adis has been a huge help to us, we truly appreciate it!

OštarRub

Mar 27, 2024 on Shopify

Works as advertised, great and responsive support. They even helped us with some custom feature for engravings. Shoutout to their developers, great work!

Turned Epic

Mar 27, 2024 on Shopify

the service is great, they have a technician, Armin, who is always willing to help you. If I could, I would give an even higher rating!

Stone Throne

Mar 26, 2024 on Shopify

I've been using this app for years and while it takes some initial set up, it is also extremely versatile. I tried every app for options and this has been the best by far for our store's needs (customized products with engravings and all kinds of upgrades and options). We have a bunch of apps, and this is the only one I would consider irreplaceable. We had a bit of an uncommon an issue with how the engraving text would display on our end when the customer placed an order. I asked SC if they could help change the character they use to seperate lines on their multi line product option from a comma (,) to a pipe (|) so there would be less ambiguity when a customer had an actual comma in their engraving. Danko from SC replied super quick and had coded up a custom fix for our store that worked in less than a day. He was super helpful in his response as well, giving detailed instructions on how we could preserve or reapply his fix in the event we update or change our theme in the future. So not only a great app, but fantastic customer service as well.

Row West Activewear

Jan 26, 2024 on Shopify

This app is definitely key to my products. Although I have had some problems over the years, customer service has always helped me figure out solutions.

Anueva Jewelry

Jan 25, 2024 on Shopify

We have used this for years! It is so nice being able to control the options on individual products. Customer service is always quick to respond and eager to help resolve any questions. Thank you Jeff for the extra help with the video recording!

GalaxyCon

Jan 12, 2024 on Shopify

I'd rate this app 4 stars, but gave it 5 due to how helpful the CS team always are! We use this app for a LOT of products, and will run into a glitch here and there as expected - but the team at Shop Circle (shout out to JEFF!!) are always there via their live chat to help us out super fast with any issues we may encounter. Definitely would recommend this app for anyone out there thinking about it.