Reviews: SC Product Options

Customer reviews: SC Product Options

Reviews (2,605)

Overall rating

4.7

5

129
4

3
3

2
2
1

6

What Merchants Think

Merchants generally have positive feedback about the "SC Product Options" app, citing its essential role in managing extensive product variations and customizations. The app is praised for its flexibility and the excellent customer service provided by the support team, which often receives commendations for their promptness and willingness to assist with setup and technical issues. However, there are some criticisms regarding its usability and the speed of support in particular cases.

Key Strengths

Exceptional customer service and support, often described as prompt and helpful.
Highly flexible and customizable, making it suitable for stores with multiple variant options.
Efficient for managing extensive product customizations beyond Shopify's native capabilities.
Responsive technical support, including live chat and video walkthroughs.
Facilitates growth for businesses offering customizable products.

Common Concerns

Occasional bugs and glitches, particularly with code integration and customizations.
Some merchants find the initial setup and navigation challenging.
Long wait times for specific support requests, particularly after the transition from the previous service provider.
Limited customization options for certain aesthetic features, such as colors and sizes.
Reported slowness in reflecting changes or new options on the storefront.

Final Thoughts

The "SC Product Options" app is regarded as a critical tool for many Shopify merchants, especially those in need of complex product customizations. Despite some challenges related to setup and technical support speed, the robust functionality and outstanding customer service make it a highly recommended choice for businesses requiring extensive product options. Overall, it contributes significantly to enhancing the customer shopping experience by providing seamless customization options.

StarSpot

Nov 05, 2024 on Shopify

Worst app I've used so far, which is very unfortunate for an app that costs $39.99 per month. NOTHING just works, every single minor change I wanted I had to contact support. Then it would get escalated and take up to 48hrs to make the small changes. Also not a lot of options for customization available. You cant change a lot of sizes colors or anything really. Conditions can't be easily added to other sets, super time consuming.

Pathway

Oct 08, 2024 on Shopify

Why is "Freetier" on the description of this app, but you need to pay tu use them?

Epic IDs

Sep 18, 2024 on Shopify

BEWARE: FIND ANOTHER APP - Note that many recent one star reviews are from stores using the app for 4-8 years. That certainly says something! When this was Bold Product Options, it was great—issues were resolved quickly, often within an hour. It worked flawlessly for 5+ years, then suddenly broke recently and support is now painfully slow: tier one forwards to someone else, which takes 6-8 hours before that person replies. I'm extremely disappointed after 48 hours of my outage and the lack of urgency by them! I'll be avoiding any app made, or powered by, SC - Shop Circle from now on!

Sleeping Booty

Sep 07, 2024 on Shopify

Any time you try and make any change, be prepared for it to mess with another random part of the options you've set up. I try and do anything simple and something goes wrong, and then customer service are sure to explain to you the stuff you've already tried and not address the problems. Ever.

Chalet Et Ceci

Jun 12, 2024 on Shopify

Just install this app because our store have product over +100 variants. The code installation process is very complicated and the support team help us to do so. However, I've been waiting for 3 days and it's still not installed, been chatting with support, and emailing different people and they kept me waiting for long time. At this point, I'll need to look for a different app because they cannot install the app on my theme.

Home Safes USA

Apr 06, 2024 on Shopify

We used the Premium version of Bold Product Options and it worked great for over a year. After being acquired by SC, this app became unusable and extremely slow. It now takes more than 48 hours for a new option to show up on our store, if at all. Support is very helpful and quick to respond, but they claim custom coding is needed almost every time, which defeats the purpose of the app. Very unfortunate to see this app fall apart after the acquisition and we've tried to make it work, but we're going with a different option that has a much better UI (and more than half the cost).