Reviews: SC Product Options

Customer reviews: SC Product Options

Reviews (2,605)

Overall rating

4.7

5

129
4

3
3

2
2
1

6

What Merchants Think

Merchants generally have positive feedback about the "SC Product Options" app, citing its essential role in managing extensive product variations and customizations. The app is praised for its flexibility and the excellent customer service provided by the support team, which often receives commendations for their promptness and willingness to assist with setup and technical issues. However, there are some criticisms regarding its usability and the speed of support in particular cases.

Key Strengths

Exceptional customer service and support, often described as prompt and helpful.
Highly flexible and customizable, making it suitable for stores with multiple variant options.
Efficient for managing extensive product customizations beyond Shopify's native capabilities.
Responsive technical support, including live chat and video walkthroughs.
Facilitates growth for businesses offering customizable products.

Common Concerns

Occasional bugs and glitches, particularly with code integration and customizations.
Some merchants find the initial setup and navigation challenging.
Long wait times for specific support requests, particularly after the transition from the previous service provider.
Limited customization options for certain aesthetic features, such as colors and sizes.
Reported slowness in reflecting changes or new options on the storefront.

Final Thoughts

The "SC Product Options" app is regarded as a critical tool for many Shopify merchants, especially those in need of complex product customizations. Despite some challenges related to setup and technical support speed, the robust functionality and outstanding customer service make it a highly recommended choice for businesses requiring extensive product options. Overall, it contributes significantly to enhancing the customer shopping experience by providing seamless customization options.

Wolf Tooth Components B2B

Mar 19, 2025 on Shopify

Great feedback and support.

SexDollHoney

Mar 18, 2025 on Shopify

FourThree

Mar 16, 2025 on Shopify

Iris was very helpful! love the quick response and solution

Jewelsmemory-Store

Mar 11, 2025 on Shopify

Ivy & Rose

Mar 11, 2025 on Shopify

This app has worked well for our shop. We use it to allow customers to upgrade and customize products. Support is helpful and responsive.

Pocket Full of Posies

Mar 09, 2025 on Shopify

We have used this app for several years and love it! Their chat support is a great feature. Axel helped me today with an issue that was ongoing and he fixed it in a matter of minutes. So helpful!

Athlete's Gift Shop

Mar 07, 2025 on Shopify

N/A

Pit Bull Gear

Mar 02, 2025 on Shopify

We've been using this app for a long time and it works exactly how we need it to. If or when we need help with something, the team responds with quick solutions and help. Highly recommend this app.

The Fudge Shoppe

Feb 12, 2025 on Shopify

Sklar Bikes

Feb 12, 2025 on Shopify

Had a couple of small issues, but the team is very on top of getting them resolved. Works well and greater service!

No Sugar

Feb 11, 2025 on Shopify

awesome app!

Balloon Art Decoration

Feb 10, 2025 on Shopify

PALE HORSE CONCEALMENT SOLUTIONS

Feb 10, 2025 on Shopify

I have been using this for over a year. I have only had one issue and they fixed it within 24 hours. Good customer service!

Bateau-immatriculation.com

Feb 10, 2025 on Shopify

Incredible customer service, they are very efficient, available, and very kind !

Soto Laser Cutting

Feb 09, 2025 on Shopify

I love this app, I recommend it. Great Customer Service.

Workspace Ergonomics

Jan 28, 2025 on Shopify

Great app, amazing service and helped with any issues. Mitali responded promptly and assisted best she could.

GroomsDay

Jan 20, 2025 on Shopify

Customer service is fantastic (shout out to Lina) if you have an issue they will fix it on the spot

Bateau-immatriculation.com

Jan 16, 2025 on Shopify

Great customer service

Babyshoe.com

Jan 07, 2025 on Shopify

finally ! some one who can really help ! this person fixed my problem quickly & understood the problem .... no always the case last person kept telling me they didn't see the problem

Il mio negozio

Jan 06, 2025 on Shopify

La migliore app in assoluto per inserire infinite varianti di prodotto e logica condizionale! Ho testato 8 app simili prima di SC, e nessuna mi ha offerto un servizio di qualità come questo. Lo staff di supporto è sempre disponibile per aiutarti con l'installazione. Personalmente, ho un e-commerce di vernici, quindi per me è importante avere molte varianti di colore per le singole vernici e inserire una logica che mi permetta di aprire solo alcune varianti alla volta. Consiglio quest'app assolutamente!