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Customer reviews: SC Product Options

Develop by Shop Circle

The Shopify Product Options app helps merchants customize product variants, offering flexibility for unique customer needs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,352)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about the "SC Product Options" app, citing its essential role in managing extensive product variations and customizations. The app is praised for its flexibility and the excellent customer service provided by the support team, which often receives commendations for their promptness and willingness to assist with setup and technical issues. However, there are some criticisms regarding its usability and the speed of support in particular cases.

Key Strengths

  • Exceptional customer service and support, often described as prompt and helpful.
  • Highly flexible and customizable, making it suitable for stores with multiple variant options.
  • Efficient for managing extensive product customizations beyond Shopify's native capabilities.
  • Responsive technical support, including live chat and video walkthroughs.
  • Facilitates growth for businesses offering customizable products.

Common Concerns

  • Occasional bugs and glitches, particularly with code integration and customizations.
  • Some merchants find the initial setup and navigation challenging.
  • Long wait times for specific support requests, particularly after the transition from the previous service provider.
  • Limited customization options for certain aesthetic features, such as colors and sizes.
  • Reported slowness in reflecting changes or new options on the storefront.

Final Thoughts

The "SC Product Options" app is regarded as a critical tool for many Shopify merchants, especially those in need of complex product customizations. Despite some challenges related to setup and technical support speed, the robust functionality and outstanding customer service make it a highly recommended choice for businesses requiring extensive product options. Overall, it contributes significantly to enhancing the customer shopping experience by providing seamless customization options.

Gexist.com

Jun 23, 2025  on Shopify

Awesome application. Great support from Mayank!

Mad Piper Leatherworks

Jun 19, 2025  on Shopify

Prompt contact support and assistance. User friendly!

Fiddleback Outpost

Jun 11, 2025  on Shopify

Our store depends heavily on this app. We offer build to order products that customers have to provide their choice of options, as well as information regarding what our products need to fit. This app provides that in an easy to use format, and our customers seem to have very little trouble with the interface on the product listings. We've used this app for 6+ years now without many issues. They assist with site theme update issues within a couple of days. Customer service chats are fast and helpful. The app is pretty easy and straight-forward to use and build your product option forms. It continues to improve, showing the company is serious about their product staying relevant. If you sell build-to-order products, this is probably the app you need.

Reign FC Shop

Jun 10, 2025  on Shopify

GEM QUEEN

May 26, 2025  on Shopify

momoful

May 26, 2025  on Shopify

Pearson Floral Designs

May 16, 2025  on Shopify

Iris was so helpful today! She solved all my conditional logic questions and showed me easier ways to get the results I wanted. I am so happy. Between her help (and Axel's), I was able to accomplish things that none of the competitor's apps were able to do. Installing this app was the best decision I've made for my custom products.

Tiger Marrón

May 13, 2025  on Shopify

they took some time to fix the issue however they did a good job

Wancherpen International

May 12, 2025  on Shopify

Staghead Designs

May 12, 2025  on Shopify

Barna & fjölskyldu ljósmyndir

May 07, 2025  on Shopify

Just perfect assistance - quick and to the point

De Keyser

Apr 23, 2025  on Shopify

Nalu Beads Ltd

Apr 22, 2025  on Shopify

Excellent app with new upgrades and great customer help portal.

Make and Bake for Pets

Apr 14, 2025  on Shopify

Excellent customer service as usual, I've been using this for years and never been disappointed with their customer service team.

Se-Luna

Apr 14, 2025  on Shopify

They promptly replied and assisted us

TSI Workspace Ltd

Apr 07, 2025  on Shopify

Very efficient and quick to help.

ACRRM UNIFORMS

Apr 02, 2025  on Shopify

Always reply quickly and are very helpful, I use this app on a number of my sites and it works perfect, if I ever get stuck the support team always reply quickly and fix my issues. I highly recommend this app

Olivarez Honey Bees, Inc.

Mar 27, 2025  on Shopify

The app works amazingly and the support staff is even better! 10/10! They are knowledgeable, patient, and supportive!

panties.com

Mar 27, 2025  on Shopify

The help me after midnight in the chat room.

The Meal Collective

Mar 26, 2025  on Shopify

fantastic customer service!!!! axel was so good and helpful and cheerful

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