Shopify Product Options App Review: Features & User Feedback

Name: SC Product Options
Brand: Shopify
SKU: shopify-product-options-app-by-shopify
Rating: 4.6 (1242 reviews)

Customer reviews: SC Product Options

Develop by Shopify

The Shopify Product Options app helps merchants customize product variants, offering flexibility for unique customer needs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,242)

Overall rating

4.6

5

181
4

6
3

5
2
1

9

What Merchants Think

Merchants generally have positive feedback about the "SC Product Options" app, citing its essential role in managing extensive product variations and customizations. The app is praised for its flexibility and the excellent customer service provided by the support team, which often receives commendations for their promptness and willingness to assist with setup and technical issues. However, there are some criticisms regarding its usability and the speed of support in particular cases.

Key Strengths

Exceptional customer service and support, often described as prompt and helpful.
Highly flexible and customizable, making it suitable for stores with multiple variant options.
Efficient for managing extensive product customizations beyond Shopify's native capabilities.
Responsive technical support, including live chat and video walkthroughs.
Facilitates growth for businesses offering customizable products.

Common Concerns

Occasional bugs and glitches, particularly with code integration and customizations.
Some merchants find the initial setup and navigation challenging.
Long wait times for specific support requests, particularly after the transition from the previous service provider.
Limited customization options for certain aesthetic features, such as colors and sizes.
Reported slowness in reflecting changes or new options on the storefront.

Final Thoughts

The "SC Product Options" app is regarded as a critical tool for many Shopify merchants, especially those in need of complex product customizations. Despite some challenges related to setup and technical support speed, the robust functionality and outstanding customer service make it a highly recommended choice for businesses requiring extensive product options. Overall, it contributes significantly to enhancing the customer shopping experience by providing seamless customization options.

Bad Dad

Dec 18, 2025 on Shopify

Great app for adding additional options to our product pages. The support has been great the few times I've had questions as well. Would recommend!

Titan Interiors

Nov 12, 2025 on Shopify

Great app and have been using for many years. The customer support is also very good, and they respond quickly and fix any issues you have quickly. Highly recommend.

Esker Cycles

Nov 11, 2025 on Shopify

Villager Jim's Shop

Nov 10, 2025 on Shopify

The fix to the app was made very quickly the communication throughout was great!

Eargasm

Nov 05, 2025 on Shopify

Fêtes à Domicile Zoum Zoum Party

Nov 05, 2025 on Shopify

Vishal was very efficient at installing the app on our new theme. It was done in a matter of minutes!

C2 Paint

Oct 29, 2025 on Shopify

Great customer support! Any issue I have they tend to immediately.

Specialty Motor Sports Ltd.

Oct 23, 2025 on Shopify

Great customer service!

Jean Art Co.

Oct 10, 2025 on Shopify

I was given amazing customer service from Segmedina. She helped me figure out the problem and is working to help me get it resolved. Thank you for the support!

Rosalie Gourmet Market

Oct 02, 2025 on Shopify

Happy with the app and the online support was prompt and helpful. Went back multiple times to get the right solution and the team were helpful and patient. Thanks!

Blos Bakery

Oct 01, 2025 on Shopify

We are loving the functionality of this app. Exactly what we need.

Sparrowhawk Leather NZ

Sep 25, 2025 on Shopify

Shop Circle support is very responsive and happy to help!

Rosalie Gourmet Market

Sep 25, 2025 on Shopify

Happy with the app and the online support was prompt and helpful. Thanks!

V1 Engineering Inc

Sep 16, 2025 on Shopify

fast and effective!

Törst Tees

Sep 16, 2025 on Shopify

Saro from ShopVircle was awesome! They fixed my issue super fast and were really helpful along the way. Great experience overall—thanks Saro!

FASS Motorsports

Sep 11, 2025 on Shopify

Support is great. Quick, knowledgeable, and very eager to help. Vishal custom coded a solution to get our variations back online after an update. Were very happy with the app.

Wall Tent Shop

Sep 11, 2025 on Shopify

We had an issue that was causing frustration and confusion with our staff and customers. The SC Product Options Custome Service was ready to help me and didn't stop until the situation was resolved. Thanks Danna and Nejla Sehagic!

Refined Appliances

Sep 08, 2025 on Shopify

Emira was great. She was polite, patient, and helped me find the where I needed to change settings for my swatches to work properly.

InkFluenceMe

Aug 25, 2025 on Shopify

Thanks Lina for a very fast and prompt assistance. Great service, thanks!

Villa Cerae

Aug 25, 2025 on Shopify

Customer support has been fantastic and responds quickly! Highly recommend.