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Customer reviews: SC Product Options

Develop by Shop Circle

The Shopify Product Options app helps merchants customize product variants, offering flexibility for unique customer needs. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,237)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about the "SC Product Options" app, citing its essential role in managing extensive product variations and customizations. The app is praised for its flexibility and the excellent customer service provided by the support team, which often receives commendations for their promptness and willingness to assist with setup and technical issues. However, there are some criticisms regarding its usability and the speed of support in particular cases.

Key Strengths

  • Exceptional customer service and support, often described as prompt and helpful.
  • Highly flexible and customizable, making it suitable for stores with multiple variant options.
  • Efficient for managing extensive product customizations beyond Shopify's native capabilities.
  • Responsive technical support, including live chat and video walkthroughs.
  • Facilitates growth for businesses offering customizable products.

Common Concerns

  • Occasional bugs and glitches, particularly with code integration and customizations.
  • Some merchants find the initial setup and navigation challenging.
  • Long wait times for specific support requests, particularly after the transition from the previous service provider.
  • Limited customization options for certain aesthetic features, such as colors and sizes.
  • Reported slowness in reflecting changes or new options on the storefront.

Final Thoughts

The "SC Product Options" app is regarded as a critical tool for many Shopify merchants, especially those in need of complex product customizations. Despite some challenges related to setup and technical support speed, the robust functionality and outstanding customer service make it a highly recommended choice for businesses requiring extensive product options. Overall, it contributes significantly to enhancing the customer shopping experience by providing seamless customization options.

Villa Cerae

Aug 25, 2025  on Shopify

Customer support has been fantastic and responds quickly! Highly recommend.

Sweet Southern Soul

Aug 21, 2025  on Shopify

Iris was able to help me work through troubleshooting an issue I was having operating some options correctly and explain so that I may apply to others I had created similar.

fejn jewelry

Aug 14, 2025  on Shopify

Julia Testa

Aug 11, 2025  on Shopify

Pagers Direct

Aug 08, 2025  on Shopify

The support is absolutely brilliant. Muaza helped me with a few queries and was able to assist me so quickly. Thank you!

PINE ON PAPER

Aug 06, 2025  on Shopify

LOVINGLY SIGNED

Jul 30, 2025  on Shopify

All Season Patio

Jul 28, 2025  on Shopify

great app easy to use and the support is amazing

Taraf

Jul 24, 2025  on Shopify

good work

【乱視用カラコン】専門店トリカ公式通販(TORICA)

Jul 07, 2025  on Shopify

This app is truly convenient and offers a variety of features I was looking for. Mitali was especially helpful—she resolved urgent issues quickly and kindly. Thank you so much!

Premium Hearth

Jul 06, 2025  on Shopify

The support was excellent and thorough with explanations on the features I was looking for. Thank you!

Gexist.com

Jun 23, 2025  on Shopify

Awesome application. Great support from Mayank!

Mad Piper Leatherworks

Jun 19, 2025  on Shopify

Prompt contact support and assistance. User friendly!

Fiddleback Outpost

Jun 11, 2025  on Shopify

Our store depends heavily on this app. We offer build to order products that customers have to provide their choice of options, as well as information regarding what our products need to fit. This app provides that in an easy to use format, and our customers seem to have very little trouble with the interface on the product listings. We've used this app for 6+ years now without many issues. They assist with site theme update issues within a couple of days. Customer service chats are fast and helpful. The app is pretty easy and straight-forward to use and build your product option forms. It continues to improve, showing the company is serious about their product staying relevant. If you sell build-to-order products, this is probably the app you need.

Reign FC Shop

Jun 10, 2025  on Shopify

GEM QUEEN

May 26, 2025  on Shopify

momoful

May 26, 2025  on Shopify

Pearson Floral Designs

May 16, 2025  on Shopify

Iris was so helpful today! She solved all my conditional logic questions and showed me easier ways to get the results I wanted. I am so happy. Between her help (and Axel's), I was able to accomplish things that none of the competitor's apps were able to do. Installing this app was the best decision I've made for my custom products.

Tiger Marrón

May 13, 2025  on Shopify

they took some time to fix the issue however they did a good job

Wancherpen International

May 12, 2025  on Shopify

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