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Customer reviews: Boost AI Search & Filter

Develop by Boost Commerce

Reviews (1,531)

Overall rating
4.7

What Merchants Think

Merchants generally have a positive impression of the "Boost AI Search & Filter" app, praising its extensive functionality and excellent customer support. Many users report that the app significantly enhances the search and filter experience on their stores, allowing for more effective navigation of product catalogs. The customization options and seamless integration with existing systems are also highlighted as strong points. However, some issues with pricing transparency and technical difficulties when uninstalling the app have been noted.

Key Strengths

  • Outstanding and responsive customer support
  • Robust search and filter capabilities
  • Intuitive user interface and ease of customization
  • Improves search functionality and user experience
  • Effective integration with Shopify and other themes

Common Concerns

  • Pricing transparency and costs can be an issue
  • Potential technical problems after uninstalling the app
  • Some users found the default search capability less effective than Shopify's native search
  • Response times may vary, especially during busy periods

Final Thoughts

The "Boost AI Search & Filter" app is highly regarded for its transformative features and exceptional support service, making it a valuable asset for enhancing store search capabilities. While it offers many advantages, potential users should be mindful of pricing clarity and ensure they have the necessary support in place should uninstall or technical issues arise. Overall, the app is a strong choice for improving customer search experiences on Shopify stores.

need-a-phone.ca

Sep 16, 2025  on Shopify

these people will charge you upwards of $500 to $1000 on top of monthly subscription fee to do minor adjustments to there filters menus, STEER AWAY if you don't want to be robbed by their monopolistic policies and fees. Literally coming out with UNIMAGINABLE and RIDICULOUS quotes for simple tasks out of their back side.

adorablesweetness

Sep 15, 2025  on Shopify

I highly recommend this app! And Abuzar was great to work with also! He helped me pinpoint the problem and quickly solved it! And did my other store too. The filters work great, and service has been great too! Thank you!

SERIALNINE

Sep 15, 2025  on Shopify

Abuzar was hands down the best experience ive had with BOOST ever! he simply walked me through changing the fonts on the boost related pages as they were changed when Shopify removed the "depricated fonts" and all my pages were messed up. Previously I'd had to email back and forth waiting for response/changes to be made and hope for the best. He was helpful, easy to communicate with and quick to provide the necessary information.

Fabric Outlet

Sep 11, 2025  on Shopify

The filters have been great. We had an issue with the cart, but support helped us get it figured out real quick. Looking forward to using the tool more!

The Jerram Gallery

Sep 09, 2025  on Shopify

I had an issue with one of my Shopify collections only showing 20 products, and Abuzar from customer service helped me. He was incredibly efficient. Within a short time, he diagnosed the problem and fixed it perfectly. I really appreciate his friendly and professional support — he made what could have been a frustrating experience completely smooth. Highly recommend Abuzar to anyone needing help!

TigerFriday

Sep 05, 2025  on Shopify

Oliver from customer service went out of his way to try and help figure out ways to accommodate our needs. It turned out that the app didn't have one feature we needed, but the customer service getting to this point was fantastic.

Eczema Clothing

Sep 05, 2025  on Shopify

Generally been good and support is responsive. Some bugs seem to have crept in recently which have deleted colour swatches and reviews from products on collection pages.. but they are fairly responsive to sort them out.

Bremner TCG

Aug 28, 2025  on Shopify

Used this app for years now, works perfectly fine and even when it doesn't the support they offer is great. Would 100% recommend this app to any stores looking for an effective filter tree/other options

KIRAKUCO

Aug 27, 2025  on Shopify

Customer service is excellent! Really hard to find it on other shopify apps. We are going to test our collection pages with the quick atc and will see how it goes.

Mays Store

Aug 23, 2025  on Shopify

The app is not working properly, the customers can't find the products and the support can't help with the issue! It's an expensive app, but the support is really bad.

ServerPartDeals.com

Aug 19, 2025  on Shopify

Nowadays, it's very rare to get good support. But my ticket was moved to a real person, and eventually a developer who was able to resolve my issue quickly and perfectly.

The Thrifting Den

Aug 15, 2025  on Shopify

Good app and great experience with Billie who helped me with increasing my sync speed, it's super fast now and gives a much better experience to my customers. Overall good lot of features especially if you need filtering and have a theme that doesn't have everything you need.

Original Penguin US

Aug 05, 2025  on Shopify

We have been using BoostCommerce Search & Filter widgets for a few years now and we are extremely pleased with their product features and top notch customer service support team.

My Store

Jul 10, 2025  on Shopify

The support team that comes with this plugin is truly next level. The response time, the availability, the patience, and the level of patience is truly unmatched with some of the support teams I've dealt with in the past. When it comes to styling and functionality, there are some limits with this plugin. It's nothing absolutely crazy to the point where your store becomes unusable... But if you wanna get real fancy, there will be limits. However that's not a problem in the SLIGHTEST. Because if you have a design planned already, and you have an exact vision of your design... You can just request the support team to help you out with this. The level of speed these guys will implement them too is ridiculous. GREAT GREAT GREAT plugin for your store. 10/10 recommend. Not only is the support team outstanding, so is the depth of this plugins functionality. I had the pleasure of getting help from "Camille" and "Charlie". Great people, great team, great software.

Tulips & Twirls Boutique LLC

Jul 08, 2025  on Shopify

I don’t know much about this app as I am very, not tech savvy, but what I do know is that their customer support is amazing! They literally have been able to fix issues that I’ve had in less than a few hours after me sending my initial message! Thank you for your fast expertise!!

The Fight Company Deutschland

Jul 03, 2025  on Shopify

The app works smoothly and is easy to navigate. The interface is clear and user-friendly, and the filtering features perform exactly as expected. On top of that, the support is excellent! Seri was especially helpful and quick to respond. Highly recommended!

Interval

Jun 27, 2025  on Shopify

Boost has been a great tool, and their customer service is unmatched. Turbo has allowed us to customize a great tool even further to bring unmatched quality and convenience to our store. If you are looking for a standard search and grid page replacement, look no further.

WJD Exclusives

Jun 20, 2025  on Shopify

From 1 star to 5 star. Team switched to being incredibly resourceful and willing to customize and assist with many of our requests (improvements). Kudos to them. Keep this pace up! **previous 1star review** Sometimes you get such an idiotic support you question yourself if they’re unqualified or trolling you. Then in the middle of the conversation they disappear from their live chat for sometimes hours.

Schwartz & von Halen®

Jun 19, 2025  on Shopify

I use this filter plugin across nine of my Shopify stores and I can confidently say it’s the best filter solution out there. It works flawlessly on both desktop and mobile. With mobile being so important these days, that’s a big plus. Setting up the filters can be a bit tricky at first, but the support team is fantastic. They’re responsive, knowledgeable and really help make sure everything integrates smoothly across desktop and mobile. If you’re looking for a reliable, well-supported filter plugin, I can highly recommend this one.

SUBIE SUPPLY CO.

Jun 18, 2025  on Shopify

This has been a great app for us for years now. We encountered some minor issues when updating our theme and their support had it fixed right away. Highly recommended!

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