I really wanted to love this app. The concept is brilliant, and I truly believe the developer and support team did their best to accommodate my requests – they were responsive and tried to help. But the reality is, this app is simply not ready for use in a live store. Despite its potential, the app was buggy, unpredictable, and difficult to rely on. It caused issues with my product pages, preview functions often failed, and the customisation experience for my customers was far from smooth. As much as I appreciate the effort behind it, this kind of app should not be released until it's fully tested and functional. A broken customiser does more harm than good, and unfortunately, that was the case here. I sincerely hope the developers continue improving it – but for now, I cannot recommend it.

The support Priyanka is very fast and will help with everything. The add-on is exactly what I was looking for. The price is great. I recommend it.

Thanks to Priyanka for the quick and helpful support during the module setup. The app looks promising for simple, one-off products without variants, but it feels a bit limited when it comes to more dynamic like the price. For example, the image bank is only available in English, and there are no ready-to-use templates. That said, the team is responsive and open to developing custom features if needed, which is definitely a plus.

They promised to refund the money tomorrow, then as soon as the money would reach the account, and so on, but in the end they never refunded it. I asked them several times, and every time they said “tomorrow, tomorrow.” You can keep the money; this is a warning for other buyers. Regarding the app: + Support responds and helps with setup - Doesn’t work with variable products - Doesn’t adapt to needs, very few settings - Does not cover personalization needs due to lack of features, especially if the product is variable.

"SB Custom Product Personalizer is easy to use and works perfectly with my Shopify store. I like that it integrates directly into the Shopify admin and supports the latest themes. Their support team is very quick and helpful whenever I have questions. A great tool for offering product personalization to my customers."

Atencion por el chat perfecta! Tenia un problema para que apareciesen las variantes de los colores en las camisetas personalziadas y me hicieron ellos directamente los ajustes para que todo estuviese bien, pidiendo permiso para acceder a mitienda de shopify como administradores. Gran ayuda y muy rapida.

I had such high hopes for this app. The concept is beautiful but the functionality is not. The issue begins with response time on getting help off on weekends and not available during normal hours make it hit and miss. Moving on the next issue is the app has issues functioning on phones and tablets. Which these days are how the world operates. They tell me everything is fine on there end but what does it matter if the customer can’t use it. I tried to fix it by paying for the better package but it’s all the same. Some pictures up load some don’t same file type. Controlling the design area not easy. I’ve spent months working with it and I’ve finally given up. Sorry for the two stars but people should know what they are paying for. Wouldn’t care if it was free but this hasn’t been worth the money.

This App has upscaled my site. Minor hiccups were quickly resolved. I am thoroughly looking forward to the new upload quality feature that has been introduced to fulfill customer orders.

You can't change the color of the t-shirt which is a basic option that is supposed to be included, but it was confirmed to me that its not available at this moment. You need to wait for them to fix some bugs in a few weeks... So it does not do what is advertised.

A very useless app, honeestly. Even tho i could not use it because it did not have the features it promised, I installed ii almost immediately and still got charged for it. Very bad experience. If zero star exists, that's what you deserve.

Best customizer so far and very fast support! But there are still some things to improve - like to show the product variants at the customizer and switch the images if a variant (e.g. color) is selected.

Great product customizer. Their support team is helpful and responds quickly to any of our questions. Highly recommend this plugin!

fantastic app, even more fantastic support. quick to reply, willing to help no matter what. the app is much easier to set up and use than other version i tried, and MUCH more affordable. if you are thinking about kickflip or customify, stop. use this.

The image upload drag and drop functionality is perfect for providing flexibility to the end user. Then the same can be done with the text options. The end results are brilliant! Customer support and response is quick and very helpful. Highly recommend this app if you are printing or engraving business.

¡Encantado con esta app de personalización para Shopify! La atención al cliente es excelente, con respuestas rápidas y útiles. La aplicación es extremadamente intuitiva y fácil de usar, permitiéndome configurar todo en minutos sin ser un experto técnico. Ha transformado la interacción de mis clientes con los productos, aumentando su satisfacción y mis ventas gracias a sus robustas opciones de personalización. La integración con mi tema de Shopify es perfecta, manteniendo el diseño impecable. En resumen, una app potente, fácil de usar y con soporte de primera. ¡Totalmente recomendada para llevar tu negocio al siguiente nivel!

The application and its integration are very good, working smoothly and efficiently. In addition, the customer service is excellent: always attentive, fast, and very friendly. A very positive experience in every aspect!

This app is absolutely perfect for personalized products! It was incredibly easy to install and set up, and we had it running smoothly in no time. The user-friendly interface makes customizing products effortless—even without any coding experience. Plus, when we needed adjustments, the support team was there immediately to help us out. Highly recommended!

The SB Custom Product Personalizer app consistently underperforms. Throughout our use, the app repeatedly froze, crashed, and failed to load critical features. Functionality was inconsistent, with key elements like layer previews, image rendering, and custom text inputs breaking without explanation or any apparent fixes in updates. Numerous bugs persisted across different browsers and devices, indicating deep-rooted issues in the codebase. There was no visible quality assurance or regression testing behind releases. Even basic tasks like saving custom designs or syncing changes would stall or trigger error messages. Communication with support was inefficient and disorganised. Response times were slow, and technical inquiries were often met with vague or copy-paste replies. Follow-ups would go unanswered for days, and tickets were closed prematurely without resolution. The onboarding that was promised during signup was inadequate. It lacked structure, depth, and professionalism. We were left with minimal guidance and had to troubleshoot the platform largely on our own. Overall, the product felt like an unfinished prototype rather than a dependable, production-level solution.

This app has been a game-changer for our store. From the moment we installed it, everything just worked. The interface is incredibly intuitive, making it super easy to set up custom options without needing any coding knowledge. It lays out beautifully on the screen — both on desktop and mobile — which is a huge plus for our customer experience. One of the standout features for us has been how seamlessly it handles complex forms. Whether it’s dynamic input fields or file uploads, it performs exactly as expected. The design is clean and responsive, so customers aren’t overwhelmed or confused while placing their orders. On top of that, the customer service has been outstanding. Anytime we had a question or needed a tweak, their team responded quickly and went above and beyond to help. It’s rare to find an app that combines great functionality with such strong support, but this one nails it. Highly recommended if you're looking to offer personalized or bulk order forms — this app does it all and does it well.

perfetto siete dei geni in pochi minuti risolto tutto e subito Seriamente impressionato da questa app per la progettazione di prodotti! Non solo è incredibilmente utile e velocissimo rispetto a tutto il resto che ho provato, ma anche il supporto è di prim'ordine. Un enorme ringraziamento a Jay: il loro aiuto è stato fantastico e ha davvero fatto la differenza. Se stai cercando uno strumento di progettazione potente ed efficiente con un team di supporto alle spalle, non cercare oltre!