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Customer reviews: SB Custom Product Personalizer

Develop by SetuBridge

Reviews (96)

Overall rating
4.8

What Merchants Think

"SB Custom Product Personalizer" appears to be well-received by users for its ease of use and extensive customization features, offering merchants an effective way to personalize products. The app is frequently lauded for responsive customer support, which many users highlight as a standout quality.

Key Strengths

  • Robust customization options including image uploads, custom text, and a variety of fonts, patterns, and colors.
  • Ease of setup and use, even for beginners.
  • Excellent customer support, often noted for its quick responsiveness and willingness to assist with issues and custom requests.
  • Enhances customer shopping experience by allowing personalized design on any part of the product.
  • Lightweight and does not impact site loading times adversely.

Common Concerns

  • Higher-tier features require additional costs, which may not suit all price points.
  • Initial setup might require some interaction with support for optimal configuration.
  • Occasional bugs reported, though typically resolved quickly by the support team.
  • Lack of certain requested features, which may necessitate searching for alternatives for some users.

Final Thoughts

"SB Custom Product Personalizer" is a highly valued tool for merchants looking to offer personalized products on their online stores. It’s praised for its versatile customization capabilities and outstanding customer support. While there are some cost considerations and feature requests that remain unaddressed, the app remains a popular choice for those prioritizing strong support and user-friendly design capabilities.

Lovefrap

Feb 17, 2025  on Shopify

SB Custom Product Personalizer is so detailed with necessary options to express your unique ideas for you and your customer unique style. if any problems arise SB Custom Product Personalizer custom service is a click away, they are surely to walk you thought to correct any issues. this app every simple even though i needed help now I'm confident in starting my business and watching it grow with the support of SB Custom Product Personalizer thank you for creating this app for growing business owner

Textilstudio Davos

Feb 17, 2025  on Shopify

Had a great support here. Really friendly and fast. App gives a great plus for customer experience and designing own product in a easy way.

Try Again

Feb 12, 2025  on Shopify

Nice App , Easy to setup and User Friendly , First class support for the customer support team. We will get Instant replay form the customer support for any help that we need. When compare to other apps Price is Cheaper, User friendly and we have very good support.

Possibox

Feb 10, 2025  on Shopify

The plugin was a great first experience on the store and the customer service was very enthusiastic.

Rozovy

Jan 31, 2025  on Shopify

On the first day, I was pleased with the customer service. However, on the second day, when I had additional questions, the response time was noticeably slower. I inquired about extra features and was informed that while these were available, they required an upgrade to a higher-tier plan ($49.99 per month). I accepted the higher price on the condition that I would receive the requested features. Unfortunately, after waiting two days for a demo without any follow-up, I decided to switch my custom product designer to “CUSTOMIFY.” I now find that this new design editor (Customify) better meets my needs and includes all the necessary features.

The Jewel Heart

Jan 18, 2025  on Shopify

I installed the app to see if it will work for my store. They said if something is wrong they will give me a refund directly. The app didn't meet my needs, I uninstalled it shortly after but I still need to pay them for this.

Galaxy Tees

Jan 16, 2025  on Shopify

Great app with great support - the customer design interface looks much better than the app I was using. Pretty easy to set up and once you get going its very simple to set up your products

Dreizack

Jan 09, 2025  on Shopify

So far, so good! Jay really helped me out with setting everything up, and I couldn’t be more pleased. The app is lightweight and straightforward—no unnecessary clutter or features to confuse you. It’s exactly what I was looking for to personalize my Shopify shop. Now my customers can easily add names, pictures, clipart, and more to their orders, making their shopping experience truly unique. It’s simple to use, efficient, and doesn’t slow down my site, which is a huge plus. Highly recommend it to anyone looking to add a personal touch to their products without any hassle!

Bad Hounds

Jan 09, 2025  on Shopify

Decided to re-brand my store and allow customers to design their own shirt or use my provided designs at an Affordable Price. I searched high and low and came across Custom Product Designer. From install to configuration the APP was smooth and simple to use. They also have provided A+ customer support. There were some issues that needed resolved and Jay provided timely and fast support. Here is to the new partnership hopefully this will take my store to next level without having to rely on drop-shippers or print on demand providers I now have it in house. Swing by some time www.badhounds.com

His'en'Her - Shop T-Shirts For Men & Women Online

Jan 08, 2025  on Shopify

This app is really amazing. It offers all the customization options I was looking for. Let's see how it performs in the future, but as of now, it’s good to go. The customer service is the best part, and I would like to mention it especially. They provide prompt responses and satisfactory solutions. Thank you!

Country Club Place Embroidery

Dec 29, 2024  on Shopify

Custom Product Design Studio has been the best option I have been able to find for our store. It is very easy to setup, cost effective, and the support team will go above and beyond to ensure you are happy with their app - including a little custom coding to see your needs.

TRENDYBAY

Dec 23, 2024  on Shopify

It is one of the few print-on-demand apps that can fit our company's products, and it is easy to set up and use. Thanks to the support team for their patience and guidance!

AuchShop

Dec 23, 2024  on Shopify

Strong editor, focused mostly on multi-object placement that includes user-driven manipulation of text, stickers, colors, etc. I recommend this for those of us wanting to provide maximum design freedom to the customer while maintaining control of what the customer is capable of doing. The customer-facing UI feels like a typical simplified graphic editor similar to Pixelmator but stripped down to whatever options you choose for the user to have, and this is perfect for layered designs that customers want to make on-screen. There are no bounding boxes or static text fields, so all custom text will be placed by the user during customization as well as any uploaded or preset art you've got for them. Text objects must be created by the user independent of your preset. Since this one didn't quite suit my needs at the moment, I'll be trying something else, but there is a real advantage here to a few of the features I've seen here: - Vectorized exports (assuming it does not include the background) - Instant support - Stencil & art collection organization - Quick loading Suggestions: - Implement bounding boxes to limit appropriate object locations - Create a static text object driven by user text input that fits within a defined bounding box - Background removal for uploaded art - Remove 700x1000 aspect ratio limit on masks - Allow for the addition of help tags in the customer UI

Custom Cup Factory

Dec 18, 2024  on Shopify

We've been looking for an easy way to add customization to our products, and this app has been perfect. As this was our first time implementing something like this, we had a couple problems, but the support team was incredibly helpful and guided us through the entire process!

AZ Print Factory

Dec 15, 2024  on Shopify

seems to work well, I like it so far. Do need to contact support to get my sizing variants to work right, seems responsive and willing to help. So far, so good.

ohyeafab llc

Dec 04, 2024  on Shopify

Great product easy to set up and easy to use customer service is top notch help me with a simple add-on highly recommended

My Store

Nov 25, 2024  on Shopify

Exceptional customer support! The team at Customer Product Designer Studio went above and beyond to resolve my issue. Their communication was swift, and their response time was incredibly fast. Highly recommend this app and their top-notch support team!

Winkel van Katoen

Nov 17, 2024  on Shopify

This app works great! I was able to set everything up as an amateur in development. When using it, I only found out that I was missing something. On enquiring with support, they offered to develop it specially for me. I never expected that answer. And the results are super! I can recommend this app to everyone!

Doro Laser Engraving

Nov 07, 2024  on Shopify

I have loved this so far. Support has responded at the latest within 24 hours, oftentimes faster. This app has really helped me design my Laser Engraving website and offering the customization options similar to other giants in the industry like Yeti. Looks very professional and love it. Support has been able to walk me through so much and be helpful with walkthroughs and screenshots. I look forward to continuing use of this app!

123t Australia

Oct 21, 2024  on Shopify

Great Product, Had quite a few little bugs to start of with but support is fantastic and just explained the issue and they fix it every quickly. Great to work with such professional people. Highly recommend.

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