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Customer reviews: SB Custom Product Personalizer

Develop by SetuBridge

Reviews (91)

Overall rating
4.5

What Merchants Think

"SB Custom Product Personalizer" appears to be well-received by users for its ease of use and extensive customization features, offering merchants an effective way to personalize products. The app is frequently lauded for responsive customer support, which many users highlight as a standout quality.

Key Strengths

  • Robust customization options including image uploads, custom text, and a variety of fonts, patterns, and colors.
  • Ease of setup and use, even for beginners.
  • Excellent customer support, often noted for its quick responsiveness and willingness to assist with issues and custom requests.
  • Enhances customer shopping experience by allowing personalized design on any part of the product.
  • Lightweight and does not impact site loading times adversely.

Common Concerns

  • Higher-tier features require additional costs, which may not suit all price points.
  • Initial setup might require some interaction with support for optimal configuration.
  • Occasional bugs reported, though typically resolved quickly by the support team.
  • Lack of certain requested features, which may necessitate searching for alternatives for some users.

Final Thoughts

"SB Custom Product Personalizer" is a highly valued tool for merchants looking to offer personalized products on their online stores. It’s praised for its versatile customization capabilities and outstanding customer support. While there are some cost considerations and feature requests that remain unaddressed, the app remains a popular choice for those prioritizing strong support and user-friendly design capabilities.

Hood T-Shirts

Jul 06, 2025  on Shopify

I had such high hopes for this app. The concept is beautiful but the functionality is not. The issue begins with response time on getting help off on weekends and not available during normal hours make it hit and miss. Moving on the next issue is the app has issues functioning on phones and tablets. Which these days are how the world operates. They tell me everything is fine on there end but what does it matter if the customer can’t use it. I tried to fix it by paying for the better package but it’s all the same. Some pictures up load some don’t same file type. Controlling the design area not easy. I’ve spent months working with it and I’ve finally given up. Sorry for the two stars but people should know what they are paying for. Wouldn’t care if it was free but this hasn’t been worth the money.

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