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Customer reviews: SB Custom Product Personalizer

Develop by SetuBridge

Reviews (90)

Overall rating
4.6

What Merchants Think

"SB Custom Product Personalizer" appears to be well-received by users for its ease of use and extensive customization features, offering merchants an effective way to personalize products. The app is frequently lauded for responsive customer support, which many users highlight as a standout quality.

Key Strengths

  • Robust customization options including image uploads, custom text, and a variety of fonts, patterns, and colors.
  • Ease of setup and use, even for beginners.
  • Excellent customer support, often noted for its quick responsiveness and willingness to assist with issues and custom requests.
  • Enhances customer shopping experience by allowing personalized design on any part of the product.
  • Lightweight and does not impact site loading times adversely.

Common Concerns

  • Higher-tier features require additional costs, which may not suit all price points.
  • Initial setup might require some interaction with support for optimal configuration.
  • Occasional bugs reported, though typically resolved quickly by the support team.
  • Lack of certain requested features, which may necessitate searching for alternatives for some users.

Final Thoughts

"SB Custom Product Personalizer" is a highly valued tool for merchants looking to offer personalized products on their online stores. It’s praised for its versatile customization capabilities and outstanding customer support. While there are some cost considerations and feature requests that remain unaddressed, the app remains a popular choice for those prioritizing strong support and user-friendly design capabilities.

SELLOS DE GOMA GUADALAJARA

Jun 20, 2025  on Shopify

No tiene las funciones que dice, muy pobre app

Wild Prints

Jun 19, 2025  on Shopify

You can't change the color of the t-shirt which is a basic option that is supposed to be included, but it was confirmed to me that its not available at this moment. You need to wait for them to fix some bugs in a few weeks... So it does not do what is advertised.

Studio Print Pro

Jun 17, 2025  on Shopify

A very useless app, honeestly. Even tho i could not use it because it did not have the features it promised, I installed ii almost immediately and still got charged for it. Very bad experience. If zero star exists, that's what you deserve.

READY2PRESS2024

May 15, 2025  on Shopify

The SB Custom Product Personalizer app consistently underperforms. Throughout our use, the app repeatedly froze, crashed, and failed to load critical features. Functionality was inconsistent, with key elements like layer previews, image rendering, and custom text inputs breaking without explanation or any apparent fixes in updates. Numerous bugs persisted across different browsers and devices, indicating deep-rooted issues in the codebase. There was no visible quality assurance or regression testing behind releases. Even basic tasks like saving custom designs or syncing changes would stall or trigger error messages. Communication with support was inefficient and disorganised. Response times were slow, and technical inquiries were often met with vague or copy-paste replies. Follow-ups would go unanswered for days, and tickets were closed prematurely without resolution. The onboarding that was promised during signup was inadequate. It lacked structure, depth, and professionalism. We were left with minimal guidance and had to troubleshoot the platform largely on our own. Overall, the product felt like an unfinished prototype rather than a dependable, production-level solution.

The Jewel Heart

Jan 18, 2025  on Shopify

I installed the app to see if it will work for my store. They said if something is wrong they will give me a refund directly. The app didn't meet my needs, I uninstalled it shortly after but I still need to pay them for this.

DWO Services Printing

Nov 16, 2024  on Shopify

useless

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