The SB Custom Product Personalizer app consistently underperforms. Throughout our use, the app repeatedly froze, crashed, and failed to load critical features. Functionality was inconsistent, with key elements like layer previews, image rendering, and custom text inputs breaking without explanation or any apparent fixes in updates. Numerous bugs persisted across different browsers and devices, indicating deep-rooted issues in the codebase. There was no visible quality assurance or regression testing behind releases. Even basic tasks like saving custom designs or syncing changes would stall or trigger error messages. Communication with support was inefficient and disorganised. Response times were slow, and technical inquiries were often met with vague or copy-paste replies. Follow-ups would go unanswered for days, and tickets were closed prematurely without resolution. The onboarding that was promised during signup was inadequate. It lacked structure, depth, and professionalism. We were left with minimal guidance and had to troubleshoot the platform largely on our own. Overall, the product felt like an unfinished prototype rather than a dependable, production-level solution.

This app has been a game-changer for our store. From the moment we installed it, everything just worked. The interface is incredibly intuitive, making it super easy to set up custom options without needing any coding knowledge. It lays out beautifully on the screen — both on desktop and mobile — which is a huge plus for our customer experience. One of the standout features for us has been how seamlessly it handles complex forms. Whether it’s dynamic input fields or file uploads, it performs exactly as expected. The design is clean and responsive, so customers aren’t overwhelmed or confused while placing their orders. On top of that, the customer service has been outstanding. Anytime we had a question or needed a tweak, their team responded quickly and went above and beyond to help. It’s rare to find an app that combines great functionality with such strong support, but this one nails it. Highly recommended if you're looking to offer personalized or bulk order forms — this app does it all and does it well.

perfetto siete dei geni in pochi minuti risolto tutto e subito Seriamente impressionato da questa app per la progettazione di prodotti! Non solo è incredibilmente utile e velocissimo rispetto a tutto il resto che ho provato, ma anche il supporto è di prim'ordine. Un enorme ringraziamento a Jay: il loro aiuto è stato fantastico e ha davvero fatto la differenza. Se stai cercando uno strumento di progettazione potente ed efficiente con un team di supporto alle spalle, non cercare oltre!

I really like this app because it presents a very simple, easy-to-understand user interface to my customers. It meets my business need when it comes to easily allowing my customers to make their custom design. They also responded fast after 3 days from the time I emailed them (they're off on that weekend). And they solved my tech problem in relation to their app. The things that didn't meet my business need was it currently only supports the store's default currency, when my store supports multi-currencies. I also do not know how it integrates to my preferred print-on-demand provider, although the product description in the Shopify app store says that they do support it. I'll definitely reconsider this app in the near future, when those business needs above are timely addressed. If you don't have those business needs like mine, then this app maybe for you!

The support team was amazing! They listened to all my concerns with patience and solved everything within a day. I was really impressed with their quick response and efficient solutions. Great service all around!

I've been working with app for a while now. I really don't know if this app is just conflicted with my theme which is Flow or if the app is just has bugs. When I try to upload image for clipart they don't load or appear not to load. The load indicator looks like the image are trying to load but takes forever. I just end up exiting. When I pick it up later another day then some appear to have loaded in the editing software. When I go to the website to test if I can select the image nothing appears the category shows up but no images appear. Tech support seams to originate in India so the times at night that I work on the website I really do get any help. I really don't understand the glowing review as my experience has been very disappointing. I hope management reads this and address the issues so that I can provide a more positive review. I would really like the program to work well for me but I keep running into a brick wall. Update: Things are starting to work but I haven't do anything different. Hopefully they will continue to work. I am continuing to update images. If thing continue to work I'll update my rating. to 4 stars

So far so good. I was having trouble getting my variants to sync with the customizer app so I reached out to support. They went in and fixed it for me. Just added it to the website so we will see what the customers thing but as far as support goes, they have been great.

SB Custom Product Personalizer is so detailed with necessary options to express your unique ideas for you and your customer unique style. if any problems arise SB Custom Product Personalizer custom service is a click away, they are surely to walk you thought to correct any issues. this app every simple even though i needed help now I'm confident in starting my business and watching it grow with the support of SB Custom Product Personalizer thank you for creating this app for growing business owner

Had a great support here. Really friendly and fast. App gives a great plus for customer experience and designing own product in a easy way.

Nice App , Easy to setup and User Friendly , First class support for the customer support team. We will get Instant replay form the customer support for any help that we need. When compare to other apps Price is Cheaper, User friendly and we have very good support.

The plugin was a great first experience on the store and the customer service was very enthusiastic.

On the first day, I was pleased with the customer service. However, on the second day, when I had additional questions, the response time was noticeably slower. I inquired about extra features and was informed that while these were available, they required an upgrade to a higher-tier plan ($49.99 per month). I accepted the higher price on the condition that I would receive the requested features. Unfortunately, after waiting two days for a demo without any follow-up, I decided to switch my custom product designer to “CUSTOMIFY.” I now find that this new design editor (Customify) better meets my needs and includes all the necessary features.

I installed the app to see if it will work for my store. They said if something is wrong they will give me a refund directly. The app didn't meet my needs, I uninstalled it shortly after but I still need to pay them for this.

Great app with great support - the customer design interface looks much better than the app I was using. Pretty easy to set up and once you get going its very simple to set up your products

So far, so good! Jay really helped me out with setting everything up, and I couldn’t be more pleased. The app is lightweight and straightforward—no unnecessary clutter or features to confuse you. It’s exactly what I was looking for to personalize my Shopify shop. Now my customers can easily add names, pictures, clipart, and more to their orders, making their shopping experience truly unique. It’s simple to use, efficient, and doesn’t slow down my site, which is a huge plus. Highly recommend it to anyone looking to add a personal touch to their products without any hassle!

Decided to re-brand my store and allow customers to design their own shirt or use my provided designs at an Affordable Price. I searched high and low and came across Custom Product Designer. From install to configuration the APP was smooth and simple to use. They also have provided A+ customer support. There were some issues that needed resolved and Jay provided timely and fast support. Here is to the new partnership hopefully this will take my store to next level without having to rely on drop-shippers or print on demand providers I now have it in house. Swing by some time www.badhounds.com

This app is really amazing. It offers all the customization options I was looking for. Let's see how it performs in the future, but as of now, it’s good to go. The customer service is the best part, and I would like to mention it especially. They provide prompt responses and satisfactory solutions. Thank you!

Custom Product Design Studio has been the best option I have been able to find for our store. It is very easy to setup, cost effective, and the support team will go above and beyond to ensure you are happy with their app - including a little custom coding to see your needs.

It is one of the few print-on-demand apps that can fit our company's products, and it is easy to set up and use. Thanks to the support team for their patience and guidance!

Strong editor, focused mostly on multi-object placement that includes user-driven manipulation of text, stickers, colors, etc. I recommend this for those of us wanting to provide maximum design freedom to the customer while maintaining control of what the customer is capable of doing. The customer-facing UI feels like a typical simplified graphic editor similar to Pixelmator but stripped down to whatever options you choose for the user to have, and this is perfect for layered designs that customers want to make on-screen. There are no bounding boxes or static text fields, so all custom text will be placed by the user during customization as well as any uploaded or preset art you've got for them. Text objects must be created by the user independent of your preset. Since this one didn't quite suit my needs at the moment, I'll be trying something else, but there is a real advantage here to a few of the features I've seen here: - Vectorized exports (assuming it does not include the background) - Instant support - Stencil & art collection organization - Quick loading Suggestions: - Implement bounding boxes to limit appropriate object locations - Create a static text object driven by user text input that fits within a defined bounding box - Background removal for uploaded art - Remove 700x1000 aspect ratio limit on masks - Allow for the addition of help tags in the customer UI