The SB Custom Product Personalizer app consistently underperforms. Throughout our use, the app repeatedly froze, crashed, and failed to load critical features. Functionality was inconsistent, with key elements like layer previews, image rendering, and custom text inputs breaking without explanation or any apparent fixes in updates. Numerous bugs persisted across different browsers and devices, indicating deep-rooted issues in the codebase. There was no visible quality assurance or regression testing behind releases. Even basic tasks like saving custom designs or syncing changes would stall or trigger error messages. Communication with support was inefficient and disorganised. Response times were slow, and technical inquiries were often met with vague or copy-paste replies. Follow-ups would go unanswered for days, and tickets were closed prematurely without resolution. The onboarding that was promised during signup was inadequate. It lacked structure, depth, and professionalism. We were left with minimal guidance and had to troubleshoot the platform largely on our own. Overall, the product felt like an unfinished prototype rather than a dependable, production-level solution.

This app has been a game-changer for our store. From the moment we installed it, everything just worked. The interface is incredibly intuitive, making it super easy to set up custom options without needing any coding knowledge. It lays out beautifully on the screen — both on desktop and mobile — which is a huge plus for our customer experience. One of the standout features for us has been how seamlessly it handles complex forms. Whether it’s dynamic input fields or file uploads, it performs exactly as expected. The design is clean and responsive, so customers aren’t overwhelmed or confused while placing their orders. On top of that, the customer service has been outstanding. Anytime we had a question or needed a tweak, their team responded quickly and went above and beyond to help. It’s rare to find an app that combines great functionality with such strong support, but this one nails it. Highly recommended if you're looking to offer personalized or bulk order forms — this app does it all and does it well.

perfetto siete dei geni in pochi minuti risolto tutto e subito Seriamente impressionato da questa app per la progettazione di prodotti! Non solo è incredibilmente utile e velocissimo rispetto a tutto il resto che ho provato, ma anche il supporto è di prim'ordine. Un enorme ringraziamento a Jay: il loro aiuto è stato fantastico e ha davvero fatto la differenza. Se stai cercando uno strumento di progettazione potente ed efficiente con un team di supporto alle spalle, non cercare oltre!

I really like this app because it presents a very simple, easy-to-understand user interface to my customers. It meets my business need when it comes to easily allowing my customers to make their custom design. They also responded fast after 3 days from the time I emailed them (they're off on that weekend). And they solved my tech problem in relation to their app. The things that didn't meet my business need was it currently only supports the store's default currency, when my store supports multi-currencies. I also do not know how it integrates to my preferred print-on-demand provider, although the product description in the Shopify app store says that they do support it. I'll definitely reconsider this app in the near future, when those business needs above are timely addressed. If you don't have those business needs like mine, then this app maybe for you!

The support team was amazing! They listened to all my concerns with patience and solved everything within a day. I was really impressed with their quick response and efficient solutions. Great service all around!

I've been working with app for a while now. I really don't know if this app is just conflicted with my theme which is Flow or if the app is just has bugs. When I try to upload image for clipart they don't load or appear not to load. The load indicator looks like the image are trying to load but takes forever. I just end up exiting. When I pick it up later another day then some appear to have loaded in the editing software. When I go to the website to test if I can select the image nothing appears the category shows up but no images appear. Tech support seams to originate in India so the times at night that I work on the website I really do get any help. I really don't understand the glowing review as my experience has been very disappointing. I hope management reads this and address the issues so that I can provide a more positive review. I would really like the program to work well for me but I keep running into a brick wall. Update: Things are starting to work but I haven't do anything different. Hopefully they will continue to work. I am continuing to update images. If thing continue to work I'll update my rating. to 4 stars

So far so good. I was having trouble getting my variants to sync with the customizer app so I reached out to support. They went in and fixed it for me. Just added it to the website so we will see what the customers thing but as far as support goes, they have been great.

SB Custom Product Personalizer is so detailed with necessary options to express your unique ideas for you and your customer unique style. if any problems arise SB Custom Product Personalizer custom service is a click away, they are surely to walk you thought to correct any issues. this app every simple even though i needed help now I'm confident in starting my business and watching it grow with the support of SB Custom Product Personalizer thank you for creating this app for growing business owner

Had a great support here. Really friendly and fast. App gives a great plus for customer experience and designing own product in a easy way.

Nice App , Easy to setup and User Friendly , First class support for the customer support team. We will get Instant replay form the customer support for any help that we need. When compare to other apps Price is Cheaper, User friendly and we have very good support.