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Customer reviews: PC ‑ Product Options

Reviews (1,085)

Overall rating
4.8

What Merchants Think

The "PC ‑ Product Options" app has received predominantly positive feedback from merchants who appreciate its customization capabilities and user-friendly interface. Many have found it particularly useful for offering personalized product options to their customers. The consistent praise for customer service, especially the quick and efficient assistance from team members such as Deep, Shevaughn, and Aman, underscores the app's commitment to support. However, there are some merchants who have experienced technical glitches and pricing concerns, which have affected their trust in the app.

Key Strengths

  • Excellent customer service with prompt and helpful responses.
  • User-friendly interface allowing for easy customization of products.
  • Highly responsive support team, available via chat and calls.
  • Effective for businesses offering personalized or multi-optional products.
  • Offers valuable customization features for merchants with complex needs.

Common Concerns

  • Occasional technical issues and bugs impacting store functionality.
  • Some merchants report slow resolution times for critical issues.
  • Price changes and billing concerns leading to customer dissatisfaction.
  • Compatibility issues with certain themes affecting app performance.

Final Thoughts

The "PC ‑ Product Options" app is well-regarded by many for its flexibility and support, making it a valuable tool for merchants seeking enhanced product customization features. While the app excels in customer service, attention to certain technical issues and transparent pricing could enhance user trust and satisfaction. Overall, it remains a recommended choice for businesses that prioritize personalized customer experiences.

Edje Concrete

Jun 27, 2025  on Shopify

Really happy with this app. The support team was very helpful and made the whole process easy. Highly recommend.

Buoy4 Clothing Company

May 29, 2025  on Shopify

Lasandra was amazing and help me figure out my issue that was conflicting with another app. she help troubleshoot and solved our problem

Studio 9 Ltd

May 29, 2025  on Shopify

I have been using this app for my custom stationery store for several years. I recently changed theme and was struggling with options not showing. I jumped straight on to chat and had excellent customer support from Lasandra who resolved the issue very promptly!

PuroEGO

May 28, 2025  on Shopify

At the moment, I am evaluating the functionalities of the application to see if it is what we really need in our store, and the support team's treatment of my doubts has been unbeatable.

Lettered + Luxe

May 27, 2025  on Shopify

Lasandra was so helpful and patient with me. She was able to show me exactly what I needed to do and helped me with any obstacles I ran into. I will continue to reach out to them because she was so great!

Lily & Simon

May 23, 2025  on Shopify

Etienne was very helpful with setting my app right and all the options I needed. Clear app and easy to use. Thank youu very much

I/M/A

May 20, 2025  on Shopify

Amazing support team! We had a tricky setup using a custom theme and unique product template, but the team (especially Etienne & Deepanjoy!) helped us figure it out step by step. Everything is working perfectly now and we’re so happy with the results. Highly recommended for any store that needs customizable product options! Thanks again!

Treat Republic

May 14, 2025  on Shopify

Amazing Support. Fast efficient and helped immediately when I broke things by updating our theme. Special shout out to Lasandra for being awesome.

Wackers

May 11, 2025  on Shopify

Very happy with the app and support. Its a very useful app allowing you to add important sections on product page.

Be Chocolat by Michel Clement

May 06, 2025  on Shopify

I received excellent help from Deep! He was really helpful in discovering the issue with our website. Thank you so much!

Hazel + Bloom Co.

Apr 30, 2025  on Shopify

Great and fast customer service! I had messed something up with my personalization field. I messaged them late last night and first thing this morning it's already been fixed. It was a breeze. So excited to have my shop up and running smoothly now thanks to their great help!!

DUACARDS

Apr 22, 2025  on Shopify

Ik ben zo tevreden van deze app! Vooral de support dat ik heb gekregen (Lasandra) wil ik eerlijk toegeven dat ze alles heeft gedaan om mij verder te heplen! Ik raad het ten zeerste aan!

AllTrade Apparel

Apr 12, 2025  on Shopify

We’ve been using PC ‑ Product Options for our custom apparel store, and it’s been a game changer. The app is flexible, user-friendly, and allows us to offer a wide range of customization options exactly how we need them. One of the features we really appreciate is the conditional logic—it lets us create a more streamlined experience for customers. Whenever we’ve had questions or needed support, the team was quick to respond and incredibly helpful. They even worked with us to explore unique setups like offering the first customization for free and pricing additional ones. Highly recommend this app if you want full control over your product options and a responsive team behind it!

Pro UTV Parts

Apr 10, 2025  on Shopify

Customizer works awesome until it doesn't. The app does not charge the customer for customizations and we are loosing money on it. Support takes days to fix and then the app works for a while until it doesn't. The app repeats this cycle over and over. Contacted support 4 days ago and nothing yet. Working on contacting support now. Support Contacted me back and we are working on the problem. Possible Theme problem and may need to change themes to solve the problem.

Studio Clair

Apr 08, 2025  on Shopify

Fantastic support, no waiting time and immediate response. Cristal helped me with all my wishes and implemented them right away. Thank you, Cristal!

The Lofty Seahorse

Apr 04, 2025  on Shopify

I just installed and was having some trouble setting it up but Lasandra was very helpful and answered my many questions.

NM State Alumni Shop

Apr 03, 2025  on Shopify

We've been using this app for years on other stores, and it's always done what we've needed it to. Tech support is awesome when we're not sure how to set up a particular thing, which isn't often as it's pretty easy to use! Great app.

Vintage Comics

Mar 21, 2025  on Shopify

Amazing support and a great app that finally resolves my issue of limited variants ! Would recommend :) Also supper prompt and helpful support staff that resolved the issue and made the whole process extremely easy to deal with

Art Gallery of Nova Scotia

Mar 14, 2025  on Shopify

Great app with excellent customer support! I needed a way to add hyperlinks within forms, which isn't a current built-in feature. When I reached out to the team, they quickly developed a workaround to help. Their responsiveness and willingness to go the extra mile made a huge difference. The app is user-friendly and integrates well with our product line. Looking forward to seeing hyperlink functionality as a built-in feature in the future!

JoPo Grips

Mar 14, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Exceptional App & Unmatched Support from Shevaughn! I can't say enough great things about PC - Product Options by Product Customizer and the phenomenal support provided by Shevaughn! I was trying to set up multiple variant options for a customizable product, and the process seemed daunting at first. But Shevaughn made it an absolute breeze! He walked me through the setup with a clear, step-by-step process that was super easy to follow. And here's the best part—he even jumped on a Google Meet with me! In this digital age, there's nothing better than speaking with a real human when you need help, especially if you're not the most tech-savvy person (like me!). Shevaughn’s patience, professionalism, and expertise were beyond impressive. Thanks to him, I now have my customizable options running smoothly and exactly how I wanted them. Honestly, Shevaughn deserves a raise or possibly even a yacht! If you’re looking for an app that’s powerful and flexible, backed by top-notch customer support, look no further. Highly recommend this app and Shevaughn’s incredible assistance!

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