This is a great app and very easy to use. The initial setup can seem daunting but if you watch their videos, it's actually quite simple and doesn't take long. We recently had an issue where our theme had some updates that meant that the pre-order app and the theme didn't like each other and I contacted support and they had it fixed within 20 minutes. Excellent customer support. Thanks for creating a great app which helps us do exactly what we need to do with pre-orders!

Online chat was not helpful, although I have an account and my email is linked to it, they needed owner to retrieve a code, owner was not available, so I wasted 45 minutes and got nowhere. Later that week I replied to a follow up email and told them what the issue was, it was resolved straight away. If it was this simple, I am not sure why after 45 minutes in a chat the same outcome was not achieved. Loved the email help but not happy with the online chat help.

Pre Order works great. We are able to offer lots of special order products to our customers and it makes it clear which items are going to take longer to ship.

The only thing I dislike more than an app that doesn't work, is an app that only works 50% of the time for no particular reason at all. Support staff use copy paste solutions, and it took months of waiting, and still no answer. The app probably gets stuck in its own caching, because once there's a bug, it's there for good. Even when I uninstalled and painfully reinstalled and set up again. Very dissappointing.

They responded promptly to our problems. I was worried because none of my employees understand coding, but he resolved the problem quickly and completely. Thank you very much.

Though the settings can be confusing and there are no tutorial resources that are easy to access, the WOD Pre-Orders App customer service makes up for it!

Been using it for years. Great app does what it says on the tin! Really good customer support as well - although only ever needed it once!

Es una aplicacion muy intuitiva que ademas cuenta con un video tutorial que te explica como hacer tu primera preventa. quisiera tener mas informacion sobre las opciones personalizadas

Great service - Roel was able to assist me and resolve my issue quickly! The easy to follow instruction video made all the difference!

Just set up the app and was having some issues. Alina was so helpful and walked me through each step to trouble shoot the issues. I've just added a bunch of products as an option for pre-order a feature my customers have been asking for (indirectly) for a long time! I'm excited to see where this goes. The one-on-one support is so important and it's one of the reasons I chose this app. So far I'm very pleased!

I installed app on a Sunday evening and was freaked out when people were buying my product with partial payments. (Shopify Purchase Options needs to be disabled in Settings. Otherwise, partial payments will be accepted.) With me on EST and Preorder Now on UTC, it was inconvenient for me only because I needed an answer rignt now (after hours for them). However! Once they're logged on, they're lightning speed responsive! I was able to chat in with Alina and she helped resolve my issue right away. She even sent me a loom, to make sure I understood how to fix it.

After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software. $99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have. We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.

good app :) - you should be able to select one product and click to add all sizes to preorder instead of having to go into each size though! and sometimes there is issues with using this app while running promotional codes and the codes not working with the app

"I don't usually leave reviews, but I felt compelled to share my experience with Pre Order Now's support team. Despite encountering an issue with their app conflicting with my theme, they were incredibly prompt in responding to all my emails. I granted them access to my store, and they efficiently resolved the issue remotely, which was truly fantastic. To top it off, they even went the extra mile by sending me a video demonstrating the app working seamlessly in my store. Thank you for your exceptional support and service."

I reached out late at night with an issue i needed resolved quickly. PreOrder Now was able to assist and correct my issue within 20 minutes.

Great app to ensure you dont miss a sale. Quick responses from the team to get any minor issues sorted.

I would recommend these guys because they took the time and patience to solve my issue. pre order button wasn't working and they took care of it without me doing much on my end. thanks again!

I am forced to leave this review. I do not know if I am happy, but cannot continue without leaving a review.

Customer service is for real! Very fast help I needed. I'm a new customer and I am very happy with the product and the customer service.

Sunny was super helpful and fixed our problem straight away. We have two stores and he helped on both. Went over and beyond :)