Getting customer support can be tricky if you are a business in Australia, as the PreOrder Now team works 9am-5pm (EST), as this is essentially overnight for us. In saying that I was able to get my issues resolved, it just took a week instead of probably an hour.

Great app, love it and use it on and off ALWAYS. Personalised customer service is so quick too. I've tried other apps and they have been hopeless.

Very useful when we're doing preorders. Easy to use and the staff is also quick when you have an issue or question.

This was my go-to Pre Order App for years. It was a little tedious, but it worked. The new version is a disaster. I've never experienced an update that is so completely disconnected from the original. I hate it. Totally confusing. Starting to look for another option NOW....

Excellent Support - Quick and Helpful Alyne quickly identified a theme conflict that broke my checkout and guided me through the fix with clear, friendly support. She also gave useful tips for theme compatibility and app settings. Great experience – thank you!

Absolutely thrilled with Pre-Order Up! Their platform has been a game-changer for launching my new 'Shibuya Dreams' collection at Aritta. Not only is the pre-order functionality incredibly robust and easy to set up, but their customer support truly stands out. I had a specific technical query regarding a unique pre-order flow, and the support team was exceptionally attentive and helpful. They listened carefully to my needs and provided a valid, effective solution almost immediately. It’s rare to find such responsive and competent technical assistance. Thanks to Pre-Order Up, I can now confidently manage my pre-sales, ensuring my products get to my customers smoothly. Highly recommend for any e-commerce business looking for a reliable pre-order solution with top-notch support!

Fantastic preorder app! Very easy to setup and customize to your preferences. Definitely plan to use it in the future!

Misleading App. I decided to try the app I was subscribed to the free plan. Under the Basic Plan is show Try it Free for 14 Days. So I decided to try it for 14 days, I cancelled within 10 days and was still charged $19.95. I showed the screenshot to the app developer they said because I used it back in 2020 I am not entitled to Try it free for 14 days then why does it say TRY IT FREE FOR 14 DAYS ? When you click on the try it free no where on the Approve Subscription does it mention anything about if you have used it previously you are not entitled to another 14 days again misleading by the app developer. I thought they where just trying to win me back as a customer which many apps and companies do these days when you have had such a long period of inactivity. Secondly this is the email from Roel on 16th April, I have escalated the issue to our technical team. They usually provide an update within one business day. Once I get an update, I will let you know. its now May 5th and still haven't recieved a reply. Easier to delete and uninstall the app than deal with the team.

The app is working fine but the support is terrible. I canceled my subscription. Tried to get in touch multiple times with the support desk. After waiting for 15 min the live chat starts. I answered all the questions and provided access to the store. After providing access the support desk never came back to me. After asking multiple times if someone was there i got no answer. Very disappointed..

Worked fine for years, but the new setup they implemented wrecked it. We deleted the app—absoulte shit.