I would not recommend this app. We have done many pre sales over the past 6 years and this app absolutely failed. Forcing you to take part payments - ie, 50% now and 50% later was a fail and it stopped people from buying. Customer service was also very limited and because of the time difference (I'm in Australia and I guess they were in the US or worked US hours, meant it took days to get responses from them and issues sorted). There are much better pre order apps - we ended up just removing the functionality of the app and dealing with pre-orders manually.

Getting customer support can be tricky if you are a business in Australia, as the PreOrder Now team works 9am-5pm (EST), as this is essentially overnight for us. In saying that I was able to get my issues resolved, it just took a week instead of probably an hour.

I have used this app for 3 years on and off when I need to do a pre order. This time when trying to use it the pre order function did not display on my store which I understand happens with various themes. I contacted support who for the first 2 days just kept refreshing the app and asking me to wait. It still didn't fix the problem. For 4 more days now support keep telling me to wait as the tech team are reviewing the issue. I have not had an update on the issue in days. The support is poor for this app and I do not write this likely as I have never had a problem with the app before. I am left with no option but to uninstall this app and use another one available.

The only thing I dislike more than an app that doesn't work, is an app that only works 50% of the time for no particular reason at all. Support staff use copy paste solutions, and it took months of waiting, and still no answer. The app probably gets stuck in its own caching, because once there's a bug, it's there for good. Even when I uninstalled and painfully reinstalled and set up again. Very dissappointing.

i like that the first pre order product is for free .