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PostCo Returns & Exchanges logo

PostCo Returns & Exchanges

Develop by Shopify

$49-$479

/ Month
14 Days Free Trial

Automate returns from store credit, exchanges to labels & more

Store credit options
Automate returns
Shipping label automation
Revenue retention
Offer exchanges
Custom portal design
Policy rule configurations
Personalised return flow
Peer-to-peer returns

About PostCo Returns & Exchanges

Launched Feb 24, 2020

Categories

Built by Shopify

Address

1551 S Lilac Ave, Bloomington, CA, 92316, US

Website Support Portal Privacy policy Tutorial FAQ Document
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Introduction Video

Description

PostCo is an AI-powered returns platform that flags fraud, protects your revenue and drives upsells.

Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience across your full product catalogue - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns!

Our AI Agent flags signs of wear, dirt, or missing packaging to detect fraud. We streamline your entire return ops from automated labels, trigger-based workflows to real-time insights. Offer a seamless exchange experience across your full product catalogue - with bonus credit, instant exchange & flexible rules that drive retention & keep revenue in your store. Plus, we ship product updates every week & our success team is here to help you get the most out of your returns! more
  • Use AI to detect signs of return fraud
  • Reduce refunds with bonus credit and instant exchange
  • Upsell with exchanges for higher-value items
  • Unlimited return rules and workflows to optimize your returns process
  • Access built-in analytics and customer insights

Pros

  • Automates returns, exchanges, and shipping label generation, saving time and reducing operational costs
  • Highly customizable portal design and integration, offering flexibility to meet specific business needs
  • Enhances customer experience by automating updates and simplifying the return process
  • Promotes revenue retention by encouraging exchanges and offering store credit instead of refunds
  • Provides valuable support and customer service, with responsive and helpful staff
  • Enables peer-to-peer returns, adding an additional sales channel
  • Cost-effective by reducing warehousing costs and promoting environmental sustainability
  • Offers smooth onboarding and integration for a seamless transition
  • In-depth analytics and user-friendly UI improve decision-making and efficiency

Top Helpful Reviews

VENDERBY'S AU

Sep 25, 2025  on Shopify

We’ve tested several return portals and currently use a different one for our main store, which handles over 100,000 orders per year. Unfortunately, PostCo is missing several useful features that our other portal provides. In addition, we couldn’t process exchanges properly as they kept bugging when orders were released. Finally, since we recently merged this store with our main one, our one-year subscription was renewed even though we won’t be using it for the full term. We reached out regarding a partial refund, but were told this wasn’t possible.

Cult Kits

Aug 29, 2025  on Shopify

PostCo's support team are ultra responsive and will quickly jump on a call if needed. Their portal is intuitive and the team are very helpful when setting up and making any changes to your return rules. All in all the platform works really well for us and our customers.

TYGA

Jun 23, 2025  on Shopify

PostCo has made our return and exchange process much smoother and more efficient. The platform is easy to use, both for our team and our customers, which has helped improve customer experience and reduce support tickets. The PostCo team has also been highly responsive and supportive. They were quick to answer our questions, receptive to feedback, and proactive in offering solutions tailored to our business needs. Highly recommend!

Thirty First

Feb 07, 2025  on Shopify

Brilliant service, Aisyah has been particularly helpful and has been able to answer all of our questions. Spot on!

Nelissa Hilman

Jan 14, 2025  on Shopify

We have been using PostCo since 2020 and it has provided so much value-add through the years. We have also been looking for a resell platform and finally PostCo is launching theirs for the Malaysia market - the first ever. The team is friendly, quick and helpful in helping us troubleshoot our issues.

SeaCycleSwim

Nov 12, 2024  on Shopify

Life changing product, can't believe it took me so long to find it. Makes returns super easy and less stressful. Wanted to specially mention Veronica, she has been my go to for all questions and has been so unbelievably helpful and just a dream to work with. Thanks so much guys.

st. Moran

Nov 05, 2024  on Shopify

Post Co dealt with my customer service matter effectively. I am happy with their service. We are managing our returns through their service.

Ocean and San

Oct 23, 2024  on Shopify

After two years with another return platform we decided to move to PostCo. The UI, analytics, and customer experience from PostCo is exactly what we were looking for. The customer service and onboarding setup was a breeze too, straightforward and Fara was very helpful.

Mallet London

Sep 23, 2024  on Shopify

As a brand that has been using the app, it is an extremely useful tool, with a multitude of options to make the customers experience as seamless as possible. The team at Post360 are responsive and always look to resolve any issues ASAP

Banded Together

Sep 21, 2024  on Shopify

Their recent update has improved our customers' returns experience and has made managing them easier for us. Their support team is also very responsive and helpful - highly recommend using PostCo for the convenience and effectiveness.

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