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Customer reviews: Pinterest

Develop by PINTEREST inc

The Shopify Pinterest app helps merchants seamlessly integrate Pinterest marketing into their stores, driving traffic and sales. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right tool for your business.

Reviews (1,680)

Overall rating
4.3

What Merchants Think

Pinterest serves as a valuable platform for many users, particularly those seeking to boost visibility and engagement through visual content. Merchants praise its ease of integration with Shopify and the unique opportunities it provides for showcasing products. While it is hailed for its innovative interface and supportive community, some users highlight persistent challenges with account approvals, syncing issues, and customer service that detract from the overall experience.

Key Strengths

  • Easy integration with Shopify.
  • Intuitive interface and navigation.
  • Effective visual marketing tools.
  • Generous advertising credits.
  • Strong community support and engagement.

Common Concerns

  • Issues with account and merchant approval processes.
  • Frequent syncing problems, particularly with Shopify.
  • Lack of responsive and helpful customer support.
  • Complaints about app glitches and crashes.
  • Restrictive policies that some find challenging and opaque.

Final Thoughts

Pinterest is seen by many as a powerful tool for increasing visibility and sales via its vibrant and extensive platform. However, technical issues and customer support deficiencies are prevalent concerns that could affect user satisfaction. Overall, while Pinterest offers substantial benefits, merchants may need to navigate its challenges to fully capitalize on its potential.

Shires

Jul 17, 2024  on Shopify

Many accredited businesses are being rejected by Pinterest due to illogical reasoning and a lack of better judgment. I would not recommend or trust this app to anyone due to their explicit policies and graphic material.

Kim’s Signature Beauty & Accessories

Jul 08, 2024  on Shopify

I am so happy I installed Pinterest app on my Shopify store. I’ve had over 800 new visitors to my shop in just 8 days. Other apps don’t compare. Love Pinterest. It’s easy to install and it brings results.

Cozy Nursery

Jun 25, 2024  on Shopify

I was absolutely thrilled using Pinterest for my business and chose it to be the only source of traffic for my shop. We sell cool designer baby nursery decor and trendy baby outfits made in EU but our merchant account was removed without explanations and even any advice what is wrong with the website. After 6 years using Pinterest as a merchant and being verified merchant we just get robot replies from 50 cases all the same. we cannot disclose information your website doesn't meet minimum requirements. So we have to move to other sources of traffic because our Pinterest reach tremendously fell from 13+ mln and we produce original content and work hard on pins it fell to 5 mln in seconds. Supports doesn't want to help and even explain what is wrong and what we can update. So the app now is useless and I guess merchants with great products here are not welcome. Pinterest is overloaded with AI pins that take over platform and we are the original content makers have to go after investing so much work and time into content.

The Sheep Shack Shop

Jun 19, 2024  on Shopify

Starts off promising but ultimately a total waste of time. Kept claiming I had issues with my store - URL not working (it is) Then lacking policies/categories - literally on my homepage. Either have automatic processes or incompetant staff. 3 chances to appeal even though you are appealing against things which aren't wrong in the first place. Hopeless.

Renovski

Jun 17, 2024  on Shopify

I signed up and within five minutes the app was telling me my business doesn't meet the requirements, even though it does. Not a big deal as I wasn't sure about Pinterest anyway. I simply deleted my account. The strange this is, a few hours later I got an email from someone at Pinterest telling me my company is a perfect fit and would I like to schedule a call. I'm being generous and giving the app three stars because I'm assuming this is just some glitch with their app.

Shop Lipstick Lifters

Jun 08, 2024  on Shopify

Misleading to say it can be used for organic reach and then force credit card details to use the app. I'm not opposed to paying for marketing, but at least let me test the functionality from an organic perspective first.

My 3D Hoodie

May 19, 2024  on Shopify

I am writing this review to express my dissatisfaction with the Pinterest Merchant Services. As a business owner who has successfully used other platforms like Google Merchant, TikTok Shop, Snapchat, and Bing, I am extremely frustrated with the difficulties I have encountered in getting my merchant catalog active on Pinterest for retargeting purposes. Despite diligently following the guidelines and making the necessary adjustments to meet the quality standards, my account was still not approved. The lack of detailed feedback and the opaque process made it even more challenging to address the issues effectively. In contrast, the approval processes on Google Merchant, TikTok Shop, Snapchat, and Bing were much more straightforward and transparent, allowing me to quickly set up and start retargeting my products. Pinterest's stringent and unclear policies have created unnecessary hurdles, delaying my ability to reach potential customers and grow my business through their platform. It’s disappointing that such a popular social media site makes it so difficult for businesses to use their merchant services effectively. I hope Pinterest takes this feedback seriously and works towards making their approval process more user-friendly and transparent. Until then, I will continue to rely on the more efficient services of Google Merchant, TikTok Shop, Snapchat, and Bing for my business needs.

JuliaFashion

Apr 19, 2024  on Shopify

A World of Inspiration at Your Fingertips! As a long-time user of Pinterest, I can confidently say it’s much more than just a platform—it's a vibrant community brimming with creativity and inspiration. Whether you're planning a wedding, renovating your home, or searching for new recipes, Pinterest has it all, neatly organized and easily accessible. One of Pinterest’s standout features is its highly intuitive interface, which makes discovering and saving ideas a breeze. The search function is a dream, with smart recommendations that help you narrow down exactly what you’re looking for. Plus, the visual nature of Pinterest makes it incredibly engaging; it’s easy to lose track of time scrolling through endless beautifully curated pins. The platform also excels in personalization, continually refining what you see based on the pins you save and interact with. This makes each Pinterest experience uniquely tailored to your interests and tastes. Moreover, for creatives and businesses, Pinterest is a goldmine. It’s not only a place to gather inspiration but also a powerful tool to showcase products and ideas and drive traffic to websites. Above all, Pinterest fosters a community of likeminded individuals who are eager to share their passions and discoveries. It’s a positive space where you can find motivation and encouragement no matter what project or hobby you are pursuing. In summary, Pinterest is an indispensable resource for anyone looking to spark their creativity and bring their vision to life. It’s a platform where inspiration meets practicality, and it’s done so with elegance and efficiency.

My Sweet Homely

Apr 14, 2024  on Shopify

Völlig daneben, wir erhalten von Pinterest immer wieder die gleichen Anforderungen zur Freigabe des Kontos, obwohl unser Shop genau und sogar mehr den Pinterest-Anforderungen entspricht....man redet hier nicht mit Menschen sondern mit einer schlechten KI - Liebe Unternehmer Finger weg, von dieser Plattform-

Oliver & Company Montessori Toys

Apr 07, 2024  on Shopify

Thought I'd try again after a year, but NO! Horrible platform for selling, even after over a year they tell you that you dont meet requirements even though you do. Don't waste your time with this app trust me. It slows down your store speed drastically and shows nothing but bad from Google PageSpeed Insights. WORTHLESS!!!! Do not install in your store!!!!!!!!!!! Pinterest is a JOKE!!!!!! If I could give zero stars I would.

Variety Vibe Shop

Apr 05, 2024  on Shopify

Very easy to set up, plus when you go to connect other profiles you can do it with a click of a button. So simple love it

Onlineshop3000

Mar 30, 2024  on Shopify

Super schnell zu installieren, ich hoffe auf viele neue Kunden ;-) Super quick to install, I hope for many new customers ;-)

STNclean

Mar 24, 2024  on Shopify

si jamais je réussi sa serai grâce a cette application incroyable (wsh 100 euro offert pour les pub c qui qui va vous aidez plus que sa )

Kentucky Country Home, LLC

Mar 20, 2024  on Shopify

The app no longer works at all. I just opens to an error message. This has been going on for over a month with zero response from support. Very disappointing.

Real Real Supplements

Mar 14, 2024  on Shopify

Thank you for the ad credits, totally didn't expect that. I'm looking forward to learning more about business on Pinterest. As a personal user, it' is by far the best platform to share, and get unique ideas that are inspiring that you can find nowhere else. 10/10 Recommend

MoYou London

Mar 08, 2024  on Shopify

This app isn't amazing. Instead of doing the basic which is synching the products and store, It only connects it if you open ads. So it is based on 100% paid and does nothing to connect the rest.

JBR Jeweler

Mar 02, 2024  on Shopify

Pinterest is a visual discovery platform where users find inspiration for their interests. Explore billions of ideas with a personalized touch.

TAG-THRIVE

Feb 02, 2024  on Shopify

Pinterest is a creative haven! Its intuitive interface effortlessly guides me through a treasure trove of inspiration. From DIY projects to travel plans, it's a one-stop-shop for endless ideas. The supportive community and collaborative features make it a must-have for anyone seeking inspiration and connection. Simply indispensable!

Orpheus Gallery

Feb 02, 2024  on Shopify

The add that i used with the pinterest credits went very well but it doesnt stop automatically and this resulted in a 30+ euros bill that i have no money right now to pay because i am a new shopify user

Lady Ros

Jan 31, 2024  on Shopify

Hello, I hope this message finds you well. I am writing to express our deep concern and dissatisfaction regarding the support services provided by Pinterest. Unfortunately, our experience has been far from satisfactory, and we've encountered similar sentiments expressed by others on the internet, forums, Shopify app reviews, and Pinterest community forums. We have been operating our officially registered company in the United States for the past two years, managing our e-commerce business professionally. With our dedicated team, we successfully deliver thousands of products to our customers every month. Up until now, Ladyros.com has received only positive feedback and reviews, without any negative comments or criticisms. In our pursuit of further growth, we decided to utilize Pinterest as a marketing platform. After becoming a member and integrating it seamlessly with our Shopify infrastructure, we started receiving excellent feedback from our customers and gained popularity on Pinterest. However, to our dismay, our approved seller account was suddenly terminated, and all our products were removed from our Pinterest account. This situation has been distressing for us, and we have been attempting to resolve it by reaching out to your support department for the past month, contacting them three times a week, totaling more than 15 communications. Regrettably, each time we contacted your support, we received automated standard messages. This has left us feeling extremely discouraged and disheartened towards Pinterest. We thoroughly reviewed our website and policies in collaboration with our expert team, ensuring compliance with Pinterest policies. Despite our efforts, we received the same automated response stating that our account was not approved. As a legitimate U.S. company, we have successfully obtained approval from various social media platforms such as Facebook, Google, and Instagram, but Pinterest has proven to be elusive. We are eager to resolve these issues and continue working with Pinterest professionally. However, the lack of support and assistance from Pinterest is highly disappointing and does not reflect well on a company of your stature. There are numerous negative comments online about Pinterest's support services, and we sincerely hope you can intervene to rectify this situation. We are seeking your professional assistance and support in resolving this matter promptly. We appreciate your attention to this urgent matter and thank you in advance for your cooperation. We look forward to re-establishing a positive working relationship with you at the earliest opportunity. Best regards, Lady Ros

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